Action Plumbing, Heating, Air & Electric

Riley T.

Action Heating and Plumbing failed to performed the service that they agreed upon. I paid them $350 to clear my drain, and the drain became clogged again in three days. This is not acceptable, I don't care what their excuse or disclaimer is. If the clog had remained cleared for a reasonable amount of time, I would not be requesting a $350 refund. Drain Tech came out for $130 and cleared it and it has remained cleared ever since then, over two weeks. On their website, ""Action guarantees that your large or small plumbing jobs will be taken care of quickly and efficiently."" This is a lie, and I want a refund.

Jeff M.

Wow, Jo's mom's house had the drain back up today, I went over then called Action plumbing and heating, after all I hear their ads on 106.5, ten times a day. Big mistake!!! They charged my father in law, a disabled Korean vet, over 900 dollars. It took 2 men two hours snaking a line. I could have got a new machine for 600 dollars and done it myself charging 75 an hour and still charge him less. The Action guys are rip off artists of the worst kind.

Travis M.

RIP OFF!!!

Grandpa's sewer line backed up. For what other companies charge $100 to snake a line clear Action sent two guys and charged almost $1,000. The technician saw a 90 year old Korean War Vet and took total advantage of him. They moved the toilet which totally wasn't needed, the main line was obviously the issue, and charged him two line items, one for moving and replacing the toilet and another for cleaning the line. $950!

Terrible company that saw a chance to overcharge an old man and totally took advantage of him. Can't believe the terrible ethics of those people, how can they sleep with themselves at night?

Jodi K.

ACTION IS A SCAM!!!
I don't even know where to start with these guys! They put a furnace in 4 years ago, ""top of the line"", and a A/c 8 years ago, ""top of the line"". Called them to look at my furnace that stopped working yesterday and was told I needed to replace both, they are awful products now and they don't even sell them anymore! Weird, they now have a new ""top of the line"" and quoted prices up to $19000! I called a second opinion this morning and because my four year old furnace is still under warranty my whole repair will be less than $200! Hey ACTION, back up your service/products, do repairs and not replacements! I will tell everyone I know how bad you suck! And don't tell me you are sorry....I already know...

Jessi P.

I WOULD NOT REFER MY ENEMIES TO ACTION
After gettine 2 bids and Action being a little less expensive than the other I went with them to replace our furnace and central air conditioning unit. And that is the beginning of how I wasted a whole summer waiting for their technicians day after day to come to my house to fix problems with the new unit. Including taking out the first unit they installed and reinstalling another new unit. For a total of 13 times they came but I waited an entire summer for these 13 visists because they would tell me I was on the schedule for tomorrow every night and the next evening after waiting all day for them to show up I would get the same call stating "" I am sorry we could not make it out to your house today but we have you on the schedule for tomorrow"" On top of that when I very first opened the door the day they came to install I answered the door to one of the men smoking on my porch and he installed the outside unit to the air conditioner and I found a bunch more cigarette butts scattered through my garden which was next to where he was working that whole day I was a bit upset about that as well
I was very worried to turn on the furnace after all of the problems with the air conditioning unit. I would never ever ever use or refer Action to anyone I know

Amy A.

DO NOT CALL THEM!!!! Our water heater went out over the weekend. We called them in the morning and did not receive a call back until 4pm. We were told a technician would arrive within the hour. No one had arrived by 6pm and we called again. We received a call from the technician 30 minutes later. After a 5 minute conversation with my husband the technician ""diagnosed"" the problem as the gas valve needing to be replaced....for $450!!!!!!!

David H.

These guys are complete rip off artists. Called them out on a sunday to replace a bad thermocouple on our water heater. When i talked to the technician on the phone he said he could fix it and it would cost $400.00!!!! I asked him if they offered military discounts and he said ""not on sundays!"" CANT BELIEVE HE SAID THAT!!!! Lowes price for the coupler was $10.28. Once I youtubed how to replace it. It took me an hour. IN OTHER WORDS....HE WAS GONNA CHARGE ME $389.00 in labor for one hour of work. I will never....ever recommend this company to anyone!!!!! completely unprofessional. Not a good way to run a business. I wish there was a zero rating. Do not call these people!!!!!!!!!!

Jason S.

We're in a 7yr old home that we built. We had some flooding earlier this year due to an outdoor fixture not being angled correctly and froze during the really cold last winter. We were referred to Action Plumbing by the recovery company to fix the pipes in a hurry. We were lulled into their ""Maintenance"" program for AC/Furnace at a ""Combined low price"" for purchasing at the same time as the plumbing work was being done.

While they were here, we had a shower that wouldn't spray hot water that we had them look at. They wanted to replace the entire piping and fixtures - everything, for a ridiculous amount. Problem: the pressure valve that keeps the toilet from affecting the shower was faulty. The plumber pulled it out because he had ""no idea what this is"". The part was under warranty and replacing it fixed the issue.

When they came out to do the first round of ""maintenance"" it really just turned into a ""let's look for anything possible to charge for"". They wanted to replace several parts, and charge 4x the price to do some cleaning that the next company we called charged us for. So, anyways, we were ready to not use their service again because we'd already been deceived in their previous visit. We went ahead and did the cleaning with the other company, but the other company called BS on everything else that Action told us.

Action called and scheduled the next ""maintenance"" (sales) visit for today, and my wife had set up the appointment. (I thought we weren't going to schedule them again.) They show up and tell me I have a ""bunch of cracks"" in the heating components that are leaking carbon monoxide. Sounds pretty serious.

They get their sales guy out to my house to show me on their little probe device, and sure enough to my untrained eye, it looks like a pretty bad crack with other little cracks around it. He also goes on to tell me that my R22 frion is going to be illegal to sell as of January 1, 2015, and that if I ever need to charge my AC unit that I'll have to replace it. But conveniently enough they would give me a $1500 discount if I bought both a furnace and AC unit. They give me a quote for some units and were using car dealer tactics to get me to sign and get things going before I could research anything. From the previous visits, I knew they were bold-faced liars, so after I saw them off, I got on the phone with another company and did minimal research on the proposed replacement units. First, R22 won't be completely discontinued until 2020, and second, the same unit that he bid to me was $5200 cheaper than what he had quoted me.

We had the same company come out and take another look. They went over the heating elements very carefully while I watched. Couldn't find any cracks, but as I watched, I saw some stains and scratches that looked like the ""cracks"" that Action had shown me. The repair guy then showed me how he could scratch the surface of the pipe to make things look like cracks to an untrained eye. He also went through with a carbon monoxide sniffer tool and didn't find any CO leaks.

TL;DR: Action will lie directly to your face, quote outrageous prices, and pressure you to make a decision without any research. Stay away.

Seth C.

I cant give zero stars. our unit went out. called them first. the ""technician"" said we needed a new unit. he told us that it was leaking oil and that was the root cause. said it would cost between 2-6k, tried to sell us on 6k unit most. called a second guy and he said our unit shouldn't be leaking oil and it appears that the oil was poured on. he said all he needed to fix was the fan, total charge including labor $150. either action is hiring incompetent people or they have shady practices. after reading the reviews on other websites, I think it's both.

James M.

Con artists, pure and simple. More then just dishonest, they actively try and rope you into sales for things you don't need misleading you however they can along the way. They are not even an actual heating and plumbing company, they are an advertising/sales company that contracts everything out, usually to the most unqualified, cheapest labor they can find.

If you have any questions about your furnace or gas appliances/leaks , call Questar first, they will come out for free and do things that action would charge you 100+ bucks for, and actually give you honest information.

Unfortunately I called Questar AFTER I got conned into an $8,000 system, due to a sub-par installation by Action resulting in me having to evacuate my house due to a gas leak. MULTIPLE code violations found with the install that Action performed (which the Questar guy corrected for free). Questar guy even admitted they are known for being a bunch of con artist hacks.

Long story short, I would have been safer with the alleged ""crack in my heat exchanger"" found by Action (which never set off any CO alarms in my house, and probably didn't actually exist) then i was with the massive gas leak caused by them milking me for 8 grand.