Action Plumbing Heating Air Conditioning and Electric

Gregg M.

I have used action twice in the last month for plumbing and electrical and both times Troy and Gary/Ian were professional, friendly and helpful.

I have also used them for HVAC maintenance. They are my go-to service company and would have no concerns recommending them to you.

There is another Action HVAC company in Fitchburg and I wonder if some of the reviewers are getting these companies mixed up. I have never had a problem with this organization, which is based in Sun Prairie.

Gregg M.

Jim G.

Purchased a 97% efficient furnace, but am getting less than 92%. The furnace has multi-stage fan and modulating burner, but the installer configured it the way you would set it up with a 1-stage (dumb) thermostat. The actual thermostat is capable of 2-stage. The furnace gets much less benefit from the modulation and fan speeds.

Chris N.

I attempted to get a quote from this company and two months after someone came out I called back to have a guy, Andy, be rude and tell me they aren't cheap. I tried to explain that the quote they were providing was significantly higher then all other quotes I got. I was told the guy who wrote up the quote may have taken, ""too good of notes"", and he is no pinger with Action and maybe why I didn't get my quote.

Why is it always tough for a company to take responsibility and not deflect to the client or in my case someone who will never with with this company.
BE AWARE!!! Their quote was much higher then the other companies in town.

M B.

This is my 2and time using Action Plumbing. Both time the servicemen were professional and friendly. Fair price and good service.

Adrienne H.

My shower was leaking and I was having trouble identifying the valve type. The team showed up, didn't know how to remove the cap, (no fault on them), took pictures and sent them to their service manager telling me we'd hear from the SM on the valve type then left after charging for the visit.

So I'm out $167 to pay a team to reach the same conclusion I was stuck at when I decided to call a ""professional"" and never heard from the SM at all. Finally fixed everything myself.

I find no fault with the team, but don't tell me someone will call me only to have them blow me off, VERY unprofessional.

Nicole E.

Great goto for plumbing and have also used them for boiler repair. Staff is professional and knowledgeable. I know people don't love their commercials but don't let that deter you

Julie S.

I asked my technician Ben about the owner's ""Super Hero"" cape, and it turns out he's real, honest, trustworthy guy who built this great repair business with his wife. Not surprising. I called at least four other ""HVAC Repair"" businesses, quickly realizing these are actually ""HVAC Sales"" businesses. One would only recommend replacing both the A/C and furnace (wait, what?) along with their exclusive ""service contract"" I would definitely need going forward. Action was the only one to give me an honest to god estimate over the phone (less a $25 coupon!) Not even 24 hours later the awesome Ben was here fixing the small issue with my A/C. He also took the time to show me how to clean it. Oh, and the right way to use my thermostat to save some $$ on the gas bill. Doh. Really great experience all around.

Paulie G.

My adventures into plumbing. Saturday our tanked water heater started leaking. Sunday I was researching all to dos about them. Monday I had contacted 6 different companies to outline the problem and what I wanted done. Most came back with a quote or a range of cost estimate. I changed my mind numerous time about the kind of water heater I wanted. Who knew shopping for one could be so complicated. Andrew (Andy) from Action did and was there to answer all my questions. I actually called and spoke to him 6+ times between Monday and Tuesday. His knowledge and ability to answer my questions was a deciding factor for why we went with Action. The plumbers who came out and installed our new water heater were amazing too! They stayed within the cost estimate and did the job right the first time. Thanks!

Traci N.

Not super happy with this company. Installed water softener last July in my mother's house. We're selling the house now and inspection report showed leaks in he supply lines they installed. Call them to set up repair. I explain that we can't get a checking account for the estate for a couple of days because we're still waiting for the tax ID number. They refuse to work with me on billing, even though it's their workmanship that is the problem and we are repeat customers. Poor customer service. Can't recommend.

Edit to reply: if we didn't have warranty work, I'd have hired someone who would be willing to be flexible due to the unusual situation we are in. One size fits all policies might be great for the business, but are not good customer service.

Chris H.

Super impressed with Action Plumbing! We hired them several times for both plumbing and heating and they always do a great job. They were quick, responsive and their communications are the best. They stayed in touch through the process to make sure I knew what was going on and what they did. Highly recommend!