Action Plumbing Heating Air Conditioning and Electric

Patricia S.

Furious. Started on Friday morning, now end of Tuesday day...58 degrees in the home. No call today ...called them as part had to be ordered and now, wrong part ordered. Left work on Friday for 5 hour service window, yesterday roommate sat home all day, today roommate and I sat home in shifts and cancelled MD appointment as couldn't give as a smaller window of time.......

Andy H.

Nightmare expensive diagnosis of a old tankless water heater. Given its age, cost of replacement and new venting required a faster analysis than the well intentioned troubleshooting that left me with a big bill, no hot water and no guarantee of a fix if the parts ordered would even do the job...

The service guy was affable, but unable to address the issues. The next plumber I called took one look and suggested a different plan and prioritized it getting it do as he understood the need for hot water.

Meanwhile I called Action, they said they would take some money off the cost of a tank, but the. Quoted me $200 more for the appliance than the other guy. I said I needed hot water now. About a week later I get a message. Avoid these guys...

Jeri C.

After my initial frustrating experience and subsequent negative review, the owner, Kurt, reached out to me personally and genuinely apologized. I think you can tell more about the quality and integrity of a business by how they treat an unsatisfied customer than by how they treat a satisfied one, and I greatly appreciate that the owner himself reached out to both me and my husband personally, over the phone, and wanted to discuss what happened and truly wanted to make it right. That's awesome.

Joe S.

They suck. We were charged twice for the same job (simply hooking up our dishwasher & garbage disposal after getting new counters installed), and then they tried to charge us a third time after they were too inept to get the job right the first 2 times! I have subsequently heard that these guys have a reputation for being first rate clowns among other plumbers in the area.

If you need a better plumber here is some advice: look at random in the phone book or online and pick one- they're bound to be better than Action Plumbing.

Jane K.

First of all, they tell us they have a appt window of 4 hours! Why can they not give us a specific time. My husband took the whole afternoon off and they don't show up. We call to tell them that we are upset and do not want to use their services and they don' even apologize. They just try to set up another appt. for the next day. They have absolutely no customer service!!!

Kris S.

I called them due to having water leaking in the basement. $195.00 Service call due to being after hours on a Friday night. (6:50 pm) The guy showed up and took 10 SECONDS to take his wrench out and tighten a bolt to stop the water. It took the guy MUCH longer to write up the bill. Total time at my house was 15 minutes and it cost me over $200.00! (My house was on the way home for the guy making the service call so it was not out of his way) When I called to see if they would consider reducing the cost, by $75, the owner, Curt Johnson was a total jerk. Totally belittled the plumber I usually use, who was on vacation. How he could feel right about charging that much for what was done is unacceptable. A week later I go on vacation and when I get back in the mail is a $50 gift card for a restaurant. As a single parent homeowner, that $50.00 could pay a bill but no, he sends a gift card. Just didn't have it in him to lower the bill. DO NOT DO BUSINESS WITH THIS COMPANY! His employees may be OK, but as a business owner, all he is out for is the almighty dollar NOT his customers. Another very highly known Company, known around the country, that could not make it to my house until later in the evening stated, when I told then Action Plumbing was coming to my house, 'you will be calling another plumber very soon'. THAT says a lot.

Amanda K.

My husband and I discovered a leaking pipe this morning. Being that it is a Saturday, there are very few plumbers available. We called Action Plumbing around 10am and was told that they did have someone who could come out between 12-4. We had a 9th birthday get together for our oldest at a restaurant with family planned for 4pm., but figured we'd be okay. When no one had arrived by 2:30, we called to inquire if they had a better idea of what time they would arrive. The lady on the phone was snappy and said we were next to be serviced and they thought that it would now be later than 4, but not to worry cause they wouldn't charge us the after hours price. We bumped our dinner plans back to 5pm, and here we sit still waiting at 4:30. The plumber could be the best in the world, and it wouldn't even matter because there customer service is crap!

UPDATE: After working with the manager, we were given a new time later this evening. Our plumber was very nice and apologized several times for the delay. He was very knowledgeable and professional. And for that we are increasing our star rating from 1 to 3 stars.

Anne G.

I've called Action Plumbing in the past and have never had a problem with them. However, the last time they were here to install a new water heater, they plastered their stickers on my water softener, furnace and circuit box. They've NEVER serviced any of those items. I called and complained and they seemed to dutifully note my concern, but I then heard from my furnace guy that Action Plumbing has done that in other homes he's been in. It's ""what they do."" It's vandalism to plaster stickers on other people's property that you've never even serviced. I won't be calling them again. Let your work speak for itself, Action Plumbing. The overkill with the stickers shows a blatant disregard for your customers' property.

Bill B.

I am a Realtor in the Greater Madison Area and I choose to surround myself with professionals that react in a timely fashion, offer fair pricing, complete their task quickly, keep my clients needs in high regard, and GET THE JOB DONE. Kurt, Andy, Angie from Action Plumbing are the perfect affiliates that I need as a Realtor.

Recently I had an issue with an inspection report for a property I represented as an agent. I called Angie M at 5pm in the afternoon said she would make it happen and would call me early the next day. Angie called at 7:30 the next day and had already scheduled 2 techs to be at the property at 8am that day.

Andy makes things happen at Action. Same property needed a new furnace. Andy worked with the owner of the house, and by 10am, the Action Guys were installing a new furnace.

Kurt is the owner and runs a top notch organization. If you have questions or concerns, he is quick to grab the phone. Most importantly, he stands behind the work his people do......and that is called credibility.

Shannon M.

this place is all about get in get out no quality or craftsmanship. one of there policies is never go above and beyond without charging place is a rip off, and very bad inexperienced service work, would not recommend this place to anyone.