Action Mechanical

N A.

I called Action Mechanical because my water heater was making noise. I spoke with the estimator Jerry who told me he was short 4 guys, so he came out himself. Jerry was prompt, professional and very knowledgeable and found the problem right away. Luckily he was able to fix the leak himself. I am very grateful and give 5 stars, Thank you!

Dan J.

I had water spraying from the top of my water heater in my VRBO occupied by guests. Scott with Action Mechanical came all the way to Hill City at 9 pm and stopped the leak. Water heater had to be replaced which he did the next day. Guests were happy and I'm impressed by the extraordinary service. Anymore, most plumbers just say they can't come if you have an urgent need. Action Mechanical comes to the rescue. Thanks, Scott!

Andrea S.

2 dripping faucets, and worked on issue with another. Bill $375. I went to use my faucet, the guy never hooked it backed up, I called he came right back and charged me for another hour. $469. I used these guys for years and am very dissapointed. Tried to get the extra hour off my bill and the General Manager said no. Done with Action Mechanical.

Merissa L.

I waited to make this review till after I spoke with the general manager to see if their customer service would surpass the initial price I was charged.
I had a guy come out to do a quote.. he said $250 and knew all the parts he needed. They kept no record of this quote. When they came to do the work they left for 45 minutes to go get parts. That 1.5 hours (2 guys) that I should not have had to pay because they should have came prepared. The last hour they were here they sat around watching my brown water, trying to tell me I have something wrong and they didn't do it. finally we found out that my subs water was turned off, as they continued to waste time by sitting around and doing absolutely nothing. That's 2 hours I should not have paid. My final bill was just under $700. WHAT?! a quote is so I can budget for a plumber. Telling me $250 then going to $700 is absolutely ridiculous. Yes, the manager got it down to $480, but did not want to hear anything I had to say about my concerns while they were here. That's still double my quote. Not recommending to anyone in my area because who knows what they will charge them.

Again B.

Had a pump go out on older AC unit. Called Action Mechanical & they got a repairman out to get it fixed right away. Couple days later had a plumbing problem. Called Action Mechanical and they again had a crew come fix it within a couple hours. Employees were friendly and knowledgeable and neat. Very happy customer!

Cassie Z.

We had a plumbing issue arise on a day considered a ""holiday"". Called this business for no particular reason other than it's close to our residence. Eric and Steve responded within a couple of hours. They ""snaked"" the sewer system and found/cleaned out what caused the issue. This procedure took a **half hour**. For that we were charged $321.43 (3 hrs labor time at $105/hr plus tax). I feel the service charge is extremely high. In hindsight, I should have called around to see if we could have found a more reasonable plumbing service!

Steven W.

Just saw van number 1-102 throw a lit cigeratte out his window. Now I know who not to do work on my house.

Nancy S.

Oh my gosh....DO NOT USE THIS COMPANY!!!
Had to call another plumbing company (Highly recommend
Waterworks!) to actually FIX the problem in an hour (after Action Mechanical
charged $150 for 1.5 hours for nothing and also said we needed the main line replaced which he didn't even look at and which actually had already been replaced!). I called back to let Kelly know that another plumber fixed the problem and basically got ""everyone has their own opinion."" WoW!

Tara D.

I had some drain/plumbing issues at my house and Eric from action mechanical showed up the same day within an hour or two. He fixed all of the issues immediately and even additional issues that were not initially scheduled for that visit. He was super nice and professional and it was easy to tell he was very knowledgable. I've never had better service. He went above and beyond when I was in a jam. So grateful!!! Would highly recommend Eric for sure! I'm extremely grateful!

Nate W.

You almost need a bulletin board in your kitchen reminding you of whom your neighbors said to be wary of (plumbers, contractors, etc.). Because in the throes of an emergency, it's easy to forget.

Like, say your bushing controlling your hot water goes out, spraying hot water all under your sink, floorboards, and flooding into your basement. I panicked and called the place everyone in my neighborhood said not to call.

Allegedly, it was ""fixed"" $100 for labor and twenty minutes later, until 3 days later I returned home from work to find my roommate frantically looking for the valve to shut the hot water off AGAIN, because whatever was fixed was supposed NOT fixed and scalding water was squirting everywhere.

This place does NOT give free estimates. But what are you going to do in an emergency over the weekend, when no one else is open?

When I called back the owner of the business, he said if the situation was THEIR fault, they'd fix it free of charge. But if the situation was NOT their fault, they'd have to charge all over again.

But you, as a consumer, in this case ME has no way of determining this exaction-- how are you going to prove to them that THEIR mistake, was THEIR mistake? Of course, they are not going to admit to it. So how can you trust them?

If they misdiagnosed the problem, or worse still, only fixed PART of the problem, you'll wind up paying TWICE for labor.

TWICE. THE. AMOUNT. OF. LABOR.

The actual plumber (part time, on call?) was nice and polite. He offered to come back and fix it again at a ""discount."" But again, why should I pay a second time, when it was misdiagnosed THE FIRST time?

No way. Fool me once, shame on you. Fool me twice, shame on me.