Action Air

Eugene C.

Used them for years and were very happy with their sevice until the last two years. They would service the units but seemed more concerned with what else they could sell on top of the service. I am discontinuing their use.

Rich H.

Shop around!

I just had Action Air come out to my house and diagnose a furnace failure. They told me the primary circuit board had failed and the fan capacitor needed to be replaced. This diagnosis cost me $79 which isn't too bad; however, the cost to replace the circuit board ($889) and fan capacitor ($194) seemed very high. The technician tried to talk me into the ""silver club"" pricing which would have saved me 10%. instead, I call Grove Heating and A/C and had a second opinion. Grove came out the same day, charged me $60 and concluded the circuit board was bad but the fan capacitor was fine but could be replaced (had a slightly lower than normal reading). Grove replaced the circuit board for $425.34 and the fan capacitor for $36.95.

I would have spent $1083 (plus tax) for the same exact thing as Grove installed for $462. This was shocking!

Also, Action Air never did return the call as a follow-up to my inquiry about a new furnace.

My neighbors had recommended Action Air and have now decided to cancel their yearly service because of my experience.

Kris T.

Polite, competent, easy-to-understand technician. He quickly diagnosed a service issue with our PTAC unit, then did a thorough maintenance routine on our HVAC furnace. I particularly appreciated that he fully explained what he found and gave me alternatives for correcting issues. Would definitely recommend!

JP H.

My Lennox AC failed last evening. We telephoned our service as we were ""premium members."" The ""other"" service was called at 6pm, and the return phone call was made 16 hours later.

In the interim, I telephoned Action Air. Tim arrived at my house 4.5 hours after I requested service and had my AC repaired and working less than 6 hours after my original telephone call.

Tim is a great service technician who explains everything he is doing in great detail. I found him to be very thorough in this work, and efficient.

I highly recommend Action Air. My partner and I will be joining their Service Club Membership where they have 24/7 service and their goal is to return telephone calls within 30 minutes, any time day or night.

Thank you Action Air for employing Service Technicians like Tim.
James

Jennifer H.

We just had our yearly air conditioner check up as part of the Service Club. They are always very thorough and I have been happy with every technician that has been here. We purchased a new AC unit through them last year and the sales individual was very honest, very informative. I'm sure we will continue to be customers for years.

Ford M.

Mark W. was great. I am a first time home owner and he walked me through all the steps on how to operate the HVAC system. He answered all of my questions and I was very impressed with his service.

Jennifer M.

Nick was wonderful! He figured out the issue fast and educated us on our new thermostat. Great customer service!

Skye H.

Mark W. has been our technician for several years. He is always on time and works quickly. I especially appreciate how he explains the problems or potential problems with clarity. We never feel pressured to purchase or make changes, but feel informed instead.

Thank you for the great customer service.

Bill K.

My furnace stopped working on a Monday. I had Action Air come out to repair. We decided it was best to install a new furnace. The following day, Nick and CJ installed a new furnace. They came on time, cleaned up when done and even finished earlier than they had planned.

Mike C.

Nick of Action Air arrived on a Sunday morning when our furnace quit running to check it out. He worked on a solution and then returned a second time to make sure it was running again. He then coordinated a ""new parts"" process and arrived a third time to place the new and guaranteed component in place.