ACS Irrigation

Kellen K.

I contacted ACS to reroute some underground sprinkler irrigation pipe that had separated at a 4-way due to some overgrown oak roots. Based on previous reviews and communication with Laura / Bernie, I had high hopes the issue would be resolved quickly. The techs showed up late on a Fri (way past my appt) and convinced me rerouting would not be necessary, since they could just use flex tubing as a repair method. I went along with this as a quick and cheap solution, since I desperately needed to water my dying grass. I should have raised a red flag when they asked if I had any extra 1 inch couplers. During the initial test, the repair didn't hold which they blamed on the new glue they had tried that didn't require primer. After cutting a longer section of tubing and reattaching with primer & glue, it held. However, half of the repair was sticking out of the ground. I wasn't happy, but just let it go since I perhaps would be able to cover it up with mulch. A few weeks later (~3 watering cycles), I noticed no pressure on that sprinkler zone and water coming out of the ground in the exact same spot. After calling ACS back out, the techs claimed that an adjacent pipe was now leaking, not the original one they had worked on and would not warranty the repair. This would end up costing me double and still leave me with just a temporary solution. Either they did not identify / repair the original problem or while digging they caused another leak. I felt they should have honored their warranty or quoted me properly upfront which would have led me to stick with the original plan of rerouting. I spoke to Bernie who was very professional, but did not see things my way and simply offered a discount on the reroute or future repairs. I ended up replacing the two 90 deg elbows (on the right) as well as the spaghetti repair with a proper 4-way allowing everything to be buried neatly. I had to get a little dirty, but everything has been working fine since.

Casey S.

I had ACS Irrigation come out and do a basic service on my sprinkler system. The cost to come out was $75 and if they found anything that they needed to repair they charge for that, which I think is normal. The problem that I have is that they charged $60 for one rotary sprinkler head, which I think you can get for around $10 at Home Depot. They also charged $15 apiece for 4 adjustable sprinkler nozzles, which cost around $2. So my final bill was $195 which is a total rip off. I will not use these guys again for my sprinkler system.

Yvette P.

They charged $125 just to come out! By the time he called, he wouldn't have made the appointment time. No one mentioned the $125 fee! UPDATE 12/30/2021: I was contacted after placing this review. Bernie called to state that he was sorry that the fee of $125 was not stated upon making the appointment with their schedulers. At that time, he did offer to come out for an estimate, and would waive the fee. I mentioned that his staff should know to state there is a fee to ALL possible customers. He agreed, and we scheduled an appointment, but I cancelled because of other choices that we're open to me. Bernie did try to make it right. After cancelling the appointment, his office scheduler then called and told me to take down this review or give them 5 stars. Because of that, I'm leaving the review,. I feel that demand was inappropriate. These customer service people he has answering the phones should be retaught what it means to deliver customer service. I have raised my review one star to reflect Bernie's waiver of the $125 fee.

Jan S.

Do not use!! I used this company to repair my irrigation system several months after buying my house, the system was already in place but needed to be updated and several sprinklers weren't working at all, the charge for the work they did was over $500! My typical water bill was just over $40 every month, but the very next month after the """"repair"""" my water bill almost tripled! I thought maybe it was because I was finally running my sprinklers so I turned my sprinkler system off completely to see if it made a difference. A month later my bill was still more than double it's usual amount so I checked my irrigation system to look for a leak and noticed the very two sprinklers that were dug up and """"repaired"""" were not working at all! So I called the company and informed them and they agreed to come back. After another assessment was done and I was then informed ANOTHER two sprinklers were broken(snapped from the pipe) so their was some major leaking going on, and told me it will be another $295 to repair!!! I argued with them that none of the leaking issues started until after their first visit but they claim my landscaping company must have broken them, yet I've had the same landscaping company for 10 months and no sprinklers had been snapped from the pipes before, so they were only willing to take $50 off they second bill! My water bill only went up after their initial work, and the two sprinklers they """"fixed"""" initially were never actually working! In my opinion they screwed up my irrigation system, did sh** work, costing me almost $800 to them and approximately $140 in increased water bills!!

Sylvia B.

Called one of the five star reviewed companies and was told it would be next week before a technician could get to us or we could pay an extra fee for an emergency call and they would come sooner. Called ACS, Bernie and Carlos came the next day, earlier than promised, to repair a cracked sprinkler line , fixed it and in the process discovered a crack in another line adjacent/parallel to the original. They fixed the adjacent line and installed a brand new sprinkler head that sprays and covers my flower bed much better than the old one. Now everything is working beautifully and my husband and I are very happy with a job well done! Thank you and I would definitely use ACS again in our future projects.

Bill G.

Never again...way too expensive and made a big mess in my yard. Ugh... Wish I'd checked with Yelp before hiring...warning, their solicited reviews that pop up in Goggle looked great. They sent a """"senior technician""""...I'd hate to see the B team.

Stephen B.

Do not use these people! They came to my house to fix my sprinkler system. I told them that station three and station five were not working and I had already replaced the solenoids. They did an inspection and told me that the diaphragms inside the valves were bad. They replaced the guts in two valves and the stations still did not work. That tells me that they never checked the wiring. So now they check the wiring and find out that the wires are cut somewhere along the line. Now they want more money to replace the wiring. After they replaced parts that were not broken. At this point I'm into them for $325 for replacing parts that weren't broken. So they wound up wiring two stations together. So now station two and station three come on at the same time and station four and five come on at the same time. Luckily I have enough water pressure for this to be OK. So I paid $325 for them replacing parts that weren't bad and jerry rigging my wiring! What a rip off!

Asia E.

I noticed my water bill was getting high. After a few months it was almost 3x what I thought it should be. I knew there were issues with the irrigation system. I called ACS. They were available the next business day. A small team of 3 people came out to review my system, my control panel, and they found 3 leaks. They were very professional about it, and corrected the issues within an hour. I know I couldnt have fixed these leaks myself, and I appreciate ACS being so responsive and dependable. They were running late the morning of the appointment; but they phoned regularly to let me know their status. Very professional. I highly recommend ACS, and going forward I now know I have a dependable team to help me with my irrigation system when I need help.

Patrick P.

This company is the worst! Went from needing one irrigation valve to two to a wiring inspection/repair to replacing the controller...at the total cost of $700+. All with the promise of a receipt, despite multiple texts, calls, emails and promises form the company's """"Project Manager"""". Don't know where the 4+ rating on Google comes from, but PLEASE check reviews here and BBB (an F!)!!

Cyndie N.

They came, ripped up my yard, tried to put sod back together after sprinkler install, looks bad and has holes that your foot fits in which is dangerous. It gets worse, at my request the owner came out to look at it and blamed it on bad drainage which is total BS. He offered to give me an unstipulated refund which never arrived.