Acme Plumbing

Norah B.

two weeks ago your employee broke the toilet in our hallway bathroom downstairs.. That toilet was functioning properly until he touched it The young guy said he would come back to fix it... on the following Monday -That was two weeks ago. Your employee never returned to correct his error and when I called to have this job completed after two weeks of no return I was told to pay an invoice before they could send him back to fix his mistake!!! So after payment was received I called back to get this issue corrected only for your employee to tell us we have to wait another week Why!! We are on the same street as your business --Are you kidding me, this is a joke and I'm not laughing! Would you like your home to smell like sewage for an entire month? I seriously doubt it and for these reasons I do not recommend ACME plumbing company in destin because they are unreliable unprofessional. And corrupt at this point since they can't even keep their word. No integrity. How very frustrating and infuriating. I feel ripped off & you're telling us we have to wait another week !How very unprofessional.We're on the same street as you guys . This company is a joke. Use any other company but this one.

Margaret W.

We recently had a bathroom renovation. Our original tub had cracks. Robert is very knowledgeable. He answered all of our questions and gave recommendations based on his years experience. His advice helped us to choose between all the different products/brands. The guy sent to do the installation of our new tub( I think his name is Mike) was also very skilled and knowledgeable. They took their time to correct the pre-existing problems. No short cuts taken, they do quality work!! We highly recommend Acme Plumbing!

Jim M.

EXPENSIVE-After showing up over an hour late with no call-ahead, he just tighten a nut. The technician was competent and polite, but the charge seemed excessive. Unable to take a credit card, I had to provide a check. He also could not provide a receipt.

Terry R.

Not reliable: Robert who I assume is the owner came out to address an issue in our new home. I was told by the builder that Acme did the plumbing on the build. He checked a few things and felt it was a bad mixing valve but could not determine where the valve was located. Having little to no hot water my wife and I went back to our main home in Texas but left a key with him. He had prior commitments and would not be able to return till the following week. I came back out to meet with him but he has disappeared into thin air, will not return my calls or the builders calls. The bad part is he has a key to my home now. I suspect he knows there is a much larger problem with the plumbing and is simply trying to avoid it.

Blake W.

Call someone else! Failed to show during scheduled appointment. When I went through the emergency service phone option I was told verbatim """"Shove that up your a**, happy thanksgiving Motha fu***"""". wow

Ed N.

Our experience with Acme has always been totally acceptable. The lady I spoke with at the office to arrange a visit was perfectly pleasant and gave me a non emergency appointment for 2 days later. The plumber arrived exactly on time. Repaired a toilet and a faucet in the kitchen with replacement parts in a very short period of time with a reasonable charge. No issues whatsoever. I would definitely recommend Acme.

Doreen B.

Impressive Customer Service! Today is a Friday and our entire Klean Wash Laundry Service had to be shut down for a plumbing issue the Gas company discovered. We thought; no problem, we'll just call a Plumber. We called the Plumber we normally use and they couldn't come, then we called every Plumber in the book and the soonest anyone could be out here would be Monday! Which would keep our business shut down the rest of Friday and the entire weekend. Acme Plumbing came to our rescue. We can't say enough about Acme Plumbing and it will be the only Plumber we will recommend or use!

E F.

I had a leak under my kitchen sink and requested service. The plumber advised that I replace two valves in addition to the one I called about, and I took that advice. Two days later I checked under the kitchen sink and there was a leak from one of the valves that the plumber recommended be replaced. I called Acme about this and the same plumber came to do the repair. Later that day there was, again, a leak from the same area under the kitchen sink. I was told that it would be over 3 hours before the same individual who came out the first two times would be able to come out again. When I told the office manager that I wanted another person to do the work I was told that would void the warrantee and I would be charged for both the visit/labor and parts to (try) and repair the problem.

Abby Y.

The plumbers at ACME are prompt, professional, courteous, and sincere. I would recommend ACME to anyone. Keep up the wonderful work!

Soltrain ..

Avoid at all costs. The plumber that came out was great - very professional and identified the issue. However, from there the customer service crashes and burns. After sitting on paperwork destined for our Home Warranty for 3 days while we had absolutely NO ability to use anything related to our plumbing in the house, they finally moved forward with the paperwork after several calls. Claim was denied on a Thursday evening. Ok fine - it will just come out of our pocket. Called Acme on Friday morning - going in to a 3 day weekend - and was told """"we can't get to you until Tuesday"""". When I stated that we really did not want to spend a 3 day weekend with no toilets, showers, sinks, etc. the response was """"Then call another plumber."""" Unbelievable.