Ace Solves It All

Joann L.

I used Ace for several jobs around my new home. Plumbing and Electric. I called them recently because one of the GFI plugs are flashing red and I tried the breaker and changing out the plug to a new one and nothing helps. When I called them they tell me they never did that work in my kitchen. They had it as a 20 volt being changed out. I have a brand new circuit box so I know they did not do that job. I explained that they came out and did the work in the kitchen replacing plugs and they said no they do not see that at all on their work order history. I do not know what the electrician wrote on his paperwork because I sign the tablet every time and I saw it as electric plugs changed out when I signed. If he changed it later I do not know. All I know is there have been problems with this company and it's workers all along. Do not use this company. They will cancel appointments, send people that try to up sell you, and send people that do not know how to do the job. They have a guy named Mannie that has a degree in business and is a plumber. He has no idea how to fix pipes or install pipes, he stands around trying to up sell products the whole time his partner does all the work and they few things that he did work on were wrong and he had to come back and fix them again.

Roy A.

I guess Ace does solve it all. This company heard my cries for help and went above and beyond. They actually talked the manufacturer into sending me a whole new 80 gallon water heater and installed it correctly, with a warranty on the installation through them and then removed my old one. IN THE MEANTIME, they """"loaned"""" me a smaller water heater (installed it, removed it, everything) to hold me over til my new one got there. They did that on their own dime, and I appreciate that. Thank you, Ace.

John K.

My wife and I purchased a Heating & AC System in late June '17, based upon the benefits of 15 SEER rated system shared by the Salesman. The salesman is NLE and a 15 SEER system was NOT installed. Yesterday an Installation Manager tried to """"hardball"""" me. Called to speak to the owner and have not received a return call. :(

Samantha C.

So happy this company fixed my plumbing problem after being screwed over by Roto Rooter. Manny came out to check out my issue and explained my options. My issue was worked on and fixed the very next day. Very professional company and their employees and I'm so thankful!

Lisa E.

I had a WaterCop system installed. It shuts The water off whenever the sensors detect liquid. There was an issue with one sink dripping and the plumber said the water lines from the sink manufacturer needed to be replaced. Ace installed them a few months later the same sink gave a leak warning. Orlando checked all of the connections and found no leak. We then started to problem solve and discovered the origin in another area.

Amir J.

I wish I looked at yelp before I went with Ace! I had 5 smoke alarms installed. They charged me over $1000! I looked at the price of the smoke alarm online, and the most expensive one of $60! So basically they charged me over $200 per alarm. I will never recommend them, they are thieves! They justified the price because they said anyone can just change a smoke detector, we send the """"best"""" electrician and all their electricians are licensed and certified. Also they justify it because of the warranty. Listen I don't care if you send me the best, this is bad business practice. Yeah it's true, anyone can change smoke detectors, I would have done it myself if I didn't have a physical disability. So absolutely anyone can do it, that still does not justify the price of a $30 smoke detector to $200 just because you send the best electricians who know what they are doing! I saw what he was doing, it was nothing but drilling and plugging things in. It didn't take more than 45 mins! Avoid this company at all costs!

Bill T.

Let me preface this by saying we have had Ace add and replace breakers to the breaker box, add outdoor security lighting and add outdoor power outlets before and had nothing but excellent quality service. Prices may have been a little high, but I am willing to pay for good service and quality work. Sounds like a lot of the problems people have had are with plumbing work being done, so maybe the plumbing side of the house is not as good as the electrical. On to my tale. We had a nasty electrical fire break out in our main electrical box Friday the 30th of June, late in the day. Thanks to a good neighbor who saw the smoke and my wife's super fast action, the fire was quickly put out with our handy extinguisher. Duke energy showed up within an hour and cut the power line between the house and the pole. They were then able to restore power to our neighbors. We called Ace Solves It All that evening since we had them do electrical work for us before and they are listed as having 24 hour emergency service. By that time it was too late in the evening for them to come out and do anything. However, they called and Matt showed up bright and earlier around 7:30 on Saturday morning. He was able to make a run and get all the necessary parts. Matt was then able to completely rebuild the box, meter, the receiver stack and surge protector. He was able to finish up just before the afternoon rains set in. Matt did a great job and used top quality parts to give a us a brand new main electrical box. Now for the fun part, getting the county to inspect and permit. Long story, made slightly shorter. Through my persistence and the help of a friend were able to get the county to come and inspect it on Monday even though the next day was the 4th of July and a lot of folks had taken long weekends. Another huge plus for Ace was their permitting guy who made a special trip to our house to finish the permitting paperwork and then hand delivered to the county to be filed that day. So, now, with the inspection and permitting done it was a matter of getting Duke energy to come back and reconnect the power line. This proved more difficult than you might think. But after multiple phone calls a truck came out on the 4th of July and gave us back our electricity. The house powered up and everything has worked great ever since. We are super big fans of Ace and will continue to use them for all our home service needs. The Excellent - Matt for a great job rebuilding everything, Dwight for coming out and getting the permitting taken care of, Orange County for coming out and doing the inspection in a timely manner. The good - Duke energy electrical crew who took care of a dangerous situation quickly and the very good crew who came to restore our power. The cost for Ace Solves It All was a little on the high side but their service quality easily made up for it. The bad - Duke energy corporate offices and outage reporting. These people have some of the worst customer service EVER. It was like trying to push a loaded semi truck up a hill to get them to put in the order to restore our power. Lessons learned - Make sure and maintain your generator. I have a good one that is 13 years old and going strong that saved our bacon, literally. We were able to run our refrigerator, lights, fans and even a small portable room A/C unit that kept us from being roasted alive in the sweltering summer heat for four days. Also, make sure and have fire extinguishers handy. I immediately replaced mine and added a small one to the garage.

Janell F.

Unless you have money to burn call any other electrical company. This company really takes advantage of your situation. We called ACE Solves It All to get a service man to replace an outlet. When he arrived and checked it out, he said it was a breaker. He had us sign a quote for $329.17 before he would proceed. The entire replacement took him less than 20 minutes. I checked on line later and the breaker was worth $39.00 After that he sat around and talked for an hour before we could get him to leave. I feel that being senior citizens we were taken advantage of. I have found that we were greatly overcharged and want to lodge a complaint to try to protect others and give them a 'Heads up' in dealing with unscrupulous service people. We understand that everyone has a right to make a living but why on the backs of fixed income elderly? We at fault for signing the proceed quote.

Patricia M.

IF I could select a 0 stars - I would. The worst customer service ever, and the worst technical service. Called to have unit cleaned. Technician would not clean it, told me we had to buy a new one! wouldn't be liable for taking apart to clean. Basically came into my home to sell me something, nothing more. Used the old 'vacuum cleaner salesman techniques to tell me how bad my unit was. Not in the house 5 minutes before the sales pitch started and the technical visit ended. Called another AC Service company with INTEGRITY who came to my house the next day and performed the service I requested for a minimal & fair service charge. DO NOT BELIEVE THESE PEOPLE - call STAR A/C if you want Honesty and Reliability.

Diane E.

Donnie came out in the time frame promised. He was helpful and professional; gave us a lot of good advice. Very friendly. Good clean-up. Highly recommended. Thought the price was a little high.