Ace Solves It All

Kevin C.

Requested 3 toilets installed for which they would not give me a price. Sent a technician out here to put together a bid for $1400!!!!! They charged me $69 to come out. What a scam. NEVER AGAIN.

Brady Millican ..

Requested install of bathroom vanity and faucet provided by me. Quote was 4x of what the bid I accepted. Worked out to $850 an hour for the install. I would not recommend them based on pricing alone.

Jim P.

Always up selling and doing work not needed. gave a quote over twice as high as others.

Thomas P.

Rey Santamaria showed up and was giving us a quote for a Hybrid Water Heater install. I had already gotten several quotes both in person and over the phone. The average price is 1200 and some (especially the one Rheem recommended 2nd on their list) 800-850-1200. What makes me write this review, is I NEVER confirmed the appointment on my text via Cell phone. Naturally you would think they got the hint and not show up. Nope they showed up. To make matters worse is they tried to charge a trip fee of $69. I don't do trip fees. Especially on something that is installed everyday and with an existing unit already in place just slightly smaller. I already bought the system, the pan, and the expansion tank. All they needed was a valve and labor. So.... this guy presents us with a quote of ..... $3500 for install.. LOL. Ya no thanks. I called them from the number in the text that I didn't acknowledge and told them I was not paying their unknown surprise fee of $69 and that they can take their insulting, price gauging, woke Biden-nomics inflation quote some where else. They see a two story home and want to up their price thinking you don't do your homework. 7 quotes, top 3 reputable AND lowest: Benjamin Frankin $1237 also has a maintenance with a monthly plan Rinaldi $1289 Dunstan & Son Plumbing Co $850 2nd on list by Rheem Pro Installer.

Holly F.

We've used Ace in the past for our home, so when we lost power to a portion of our house, I didn't hesitate to make an appointment for the next day. We were told they would arrive in the morning and were called around 11:15 notifying they would arrive in about an hour. The tech arrived and from the start was pointing out items that were issues/reason for our problems. The problem with that is that he was wrong. First it was our electric car charger and how it could damage not only one house but the battery. Nope. Has it over 5 years and no issues. Not related to the problem at hand. Then it was because we didn't have a bubble cover on an outside outlet. """"It must have rained recently"""". Uh, no, it hasn't. """"Oh, well it's the humidity"""". Yeah, okay. He wanted to charge over $100 for the bubble cover installation. We said no thank you- I'd do it myself for $10. He finally """"found"""" an outlet that needed to be replaced. He said there were others but strangely enough that was the only one done. We paid way too much for this - 365 for the diagnostic and another 361 for the outlet replacement. Never again. Keep looking. This isn't the one you want.

Joyce B.

Should change their name to Ace Steals All Your Money. If you like being ripped off by hundreds of dollars this is the place to screw you good. For 1 air condition part that cost them less than 15.00 dollars, and I already knew and told him what was wrong. This guy moved slow as molasses and tested one part on outside unit and replaced it, for total it cost 460.00. Yes you heard that right! Tested 1 part, removed 4 screws and bad part... put on new part screwed it down. This is a horrible thieving company do not call them for anything... they should be shut down for blatant thieves. Was going to have entire unit and air handler replaced at the end of the year...had they not ripped me off they would have gotten the job. Never would I call them for anything...ever!

Ellen B.

I purchased a bidet seat to add to the master en suite. Unfortunately though the house is only 5 years old, the builder used cheap parts and the valve on the commode was seized. I immediately googled how to loosen it and followed the steps shown of using a wrench (unsuccessful), using a hot moist towel (unsuccessful), and trying WD40 (unsuccessful). While I was unable to loosen the valve, I was able to make the line flex. Deciding that discretion was the better form of valor, I called a plumber. They came out and put a new valve on the master suite commode. The plumber went over and above to make sure the bidet worked properly, even sitting on the seat and taking a splash for the team once he determined that the sensors only worked if someone was enthroned. I would recommend them to anyone.

Nancy M.

STAY AWAY FROM ACE Don't even deserve 1 star but can't give anything less. Called when our toilet was overflowing and set up a service call. Received a text the tech was on gthe way but he didn't arrive for another hour and a half. Tried to upsell us a new toilet and when we refused he lost interest, quickly snaked the toilet and left. That night the toilet was overflowing again! Contacted Ace so they could finish the job they were paid to do and were tokld the tech would be out later. Finally received a text just before 2pm saying tech was on the way but he never showed up!!!!!!!! Ace leaves a message 4 1/2 hours later saying oh, we decided not to send that tech but we want to send the original tech, call us tomorrow to set up an appointment. If the guy couldn't do it right the first time why would I want him to come back??????? Thanks but I'll call a real plumber. Don't even want to go into the experience I had with them to change an outlet in the garage. They wanted $369 to replace an outlet that we changed ourselves for $20.

Larry R.

This company is money hungry, do not response when they set up a time to show up. I found on YouTube to do job, and save me $307.00.

Greg A.

We called to replace an outlet for our dishwasher. They responded promptly and performed the service. Dispatch stayed in contact with us. The technician was VERY competent. I would highly recommend this company. My choice from now on. I was very impressed with their operation.