Ace Solves It All

Kelly S.

Ace solves NOTHING at all... there i fixed it for you. Im a woman that lives alone and doesn't know much about leaks, plumbing, etc. They took full advantage of me for a total of $2900. I think it's disgusting to treat anyone this way and all 3 techs I saw from Ace were all the same. I called in 11/2019 because I had a leak in my bathroom. The problem didn't present itself, nor did they do a full inspection. Instead I was told the water heater was my issue. I was told it was bc my shower curtains didn't come together. I told the gentleman that it was too much water and he stated """"I'm not asking you, I'm telling you."""" Not thinking at the moment I was like maybe he's right, I don't know. Bought a $2000 water heater, 2 months later the bathroom was leaking again. Called them back, one guy states """"the house is clogged"""" with absolutely no research of the problem but we have to jet the house through the roof. Third guy comes the next day, we can't jet through the roof. So I told him what the 2nd guy said....oh yeah we can jet through the roof. An additional $900. Apparently they did the jetting although after Roto Rotter came they said the jetting hadn't been done. Called back in February, leaking again, came out to the house finally looked around more and stated part of the sewer line needed to be replaced for $5000-$8000. I said you can go now. Not to mention my floors were not damaged in November but they are now. Called the service manager John a couple times with no return phone call but when my cousin called, a man, he called him back. Called Roto Rooter the same day they came with a camera, snaked the toilet and replaced the pipe for a total of $3,100. Ace would have in total charged me $8,000 - $11,000 total. Save yourself time and frustration they were useless.

Heather W.

ABSOLUTELY INFURIATING. When my regular electrician flaked on me at the last minute on a chandelier installation- after both my husband and myself took the day off - I scrambled to find an electrician. This company initially said they couldn't do it today and asked if I would like an appointment. I said no, I will keep looking for someone the receptionist said to hold - and came back and said they could do it today - that they would squeeze me in. Great! I took the appointment and waited. And waited. And waited. They assured me they would keep me updated. They never updated me unless I asked via their text system. In short, this company STRUNG ME ALONG and wasted my ENTIRE DAY to try to schedule for tomorrow. That's very inconsiderate and very dishonest. I could have at least spent the day doing something fun with my kids but no, they decided to string me along and waste my time. And to think I was considering buying their home inspection plan. I'm glad they showed me their lack of reliability before I made that mistake. Don't use this company. Ever. I sure won't even attempt again.

Sam R.

I requested electrical assessment to a inoperable GFCI OUTLET at my house, and after given an appointment, the technician didn't show.

Anthony S.

Absolutely awful company. Scheduled windows mean nothing to them I had an """"appointment"""" for 5-6 and got calls at 9:30 and 12:30 saying the technician was on his way and when I reminded them that I was at work, they said okay. Then I get a call at 6:30 saying that they weren't gonna make it. And that they put my name on for tomorrow I called a little later and found out I had not been put on the schedule tomorrow. Eventually I get a call from someone saying they had been on vacation and they said that the technicians were supposed to call every two hours, then listed the 7 times they called me none of which were 2 hours apart. And when I pointed out this error to him his response was """"I'm going to cancel your appointment tomorrow, we are not the technicians for you""""

Justin M.

$1906 for two techs, two hours total. Yes, that's $476.50 per hour. Ridiculously overcharged us for what we got! Two plumbing technicians came to rough in set our new tub. 2 bags of drypack, level and set. They also tweaked the new valve to make sure it was installed properly. They knew that we needed to have this done so that our bathroom remodel could proceed and they """"raped"""" us on price. I was out of town. Inspector was coming the next day. Felt taken advantage of Felt beaten Felt like we had no other choice to move the project forward. Am disgusted about what they did to us Charlie Depari is a good guy, but no $30-$35 per hour techs, loaded down with tools and a truck cost $1906 per day to run. $457.50 per hour! Per tech!

Scot L.

Two gentlemen came to give me an estimate (both very nice and very courteous), but it was clear from the outset they're primary objective was to upsell in a big way. They urged me to replace whole systems rather than making the repair I requested. Quotes were very high -- considerably higher than any of the other estimates I received. Unsavvy homeowners beware.

Greg T.

Jeff came out and fixed the problem in 45 minutes and was a true professional. Kind, courteous, effective. I'd give him 5 stars, personally. That being said, VERY expensive. After hours fee is $279.00, just to come out (not fixing anything). For reference, it cost $570 (total) to replace the core to a shower faucet at 11pm (I provided the faucet core). Therefore, it was about $300 for 30 minutes of actual plumbing time.

Wes R.

Be forewarned...this company will promise you the world, and stay in contact (as long as you send messages asking about when they might be coming!) but provide zero customer service. I explained to them about the immediate need I had, and they appeared sympathetic but that's as far as it goes! We were told we were on the schedule, and we should wait for the technician's call. We did so, only to be told many hours later that they wouldn't be able to get with us today. I was forced to call another plumber and pay a premium fee due to the urgency---all because """"Ace"""" made sky-high promises they never intended to fulfill. If you call on this company, you are asking for trouble, unkept promises, and sincere disappointment!!

Deborah Z.

Do not use this company unless you have absolutely no regard for how you spend your money. While the service IS very professional, you will pay twice, three times, four times the amount than the job should have cost. For example, we had a new toilet installed six months ago, and I soon discovered Ace charged us almost twice as much as most of their competitors. I gave them another chance and got a quote from them to replace my (inside) electrical panel. I almost choked on the estimate, and am having it done by another electrician for one fourth of the cost. I don't understand how they get away with their fees, but I was taken once by them, and will not be again.

Chelsea S.

Had our main panel catch fire and a guy came out early the next morning and fixed and replaced everything thing damaged and did an incredible job!!! Couldn't be more happier with this company and how fast they responded and how amazing of a job the guy did!! We are so happy with the results highly recommend Tommy he was absolutely the best I've ever seen.. answered all our questions and did such a great jOb!!! Thanks Again Tommy and Ace solves it all!!