Ace Repair Plumbing

Lisa T.

Not reliable and the technician was very rude. Ace was late-did not call to let us know that they were going to not make the two hour window. Technician Doug was condescending and exceptionally rude. No thank you.

Tom A.

Positives: The work completed was fine ... pipe no longer leaking. Also, the company arrived on short notice (day of call) which I appreciated.

Negatives: After accessing the leaking pipe (had to bust out a couple of tiles with hammer) the owner, Mark, explained to me that the job was significant and would require a lot of work (pipe cutting, rerouting, etc...) because of the awkward location of the fix. He quoted me a $1200 price which seemed very high but I was again reminded of the complexity and significance of the job at hand so I reluctantly agreed (...mistake on my part and I own that). He had a team of two plumbers on hand to complete the job and he left. I also left to run a quick errand of no more than an hour. About 45 minutes later the guys say to my wife, who was still at home, "all done...that'll be $1200". What? $1200 for 45 minutes with zero part costs! When I got home I called owner to ask for an explanation and express my dissatisfaction with the price as it was less than an hours work and that I was led to believe job was much more complex. His response: "what can I say, my plumbers are good. I guess I could have had them sit around doing nothing for a while to make it seem more justifiable. That's just what it costs". If he had said something like "i overestimated the job a bit and will knock something off the bill" it would have went a long way. Instead he surely laughed all the way to the bank.

So, yes he did quote me the price in advance but still feel massively taken advantage of. The owner new exactly what he was doing when he described the job, he knew the position I was in with an active leak, and capitalized massively on the situation. So ...all I can do is write this review, never use his company again, and hope you can learn from my mistake.

Scott H.

Professional on-time service. Ryan was friendly and worked very hard to complete on-time. The price was very reasonable for the work and Mark answered all the questions that I had. I will use them again for sure.