Ace Plumbing

Jerry J.

Absolutely "ripped off" my neighbor.
Will NEVER recommend. Gives the plumbing industry a bad name.

Tom A.

Positives: The work completed was fine ... pipe no longer leaking. Also, the company arrived on short notice (day of call) which I appreciated.

Negatives: After accessing the leaking pipe (had to bust out a couple of tiles with hammer) the owner, Mark, explained to me that the job was significant and would require a lot of work (pipe cutting, rerouting, etc...) because of the awkward location of the fix. He quoted me a $1200 price which seemed very high but I was again reminded of the complexity and significance of the job at hand so I reluctantly agreed (...mistake on my part and I own that). He had a team of two plumbers on hand to complete the job and he left. I also left to run a quick errand of no more than an hour. About 45 minutes later the guys say to my wife, who was still at home, "all done...that'll be $1200". What? $1200 for 45 minutes with zero part costs! When I got home I called owner to ask for an explanation and express my dissatisfaction with the price as it was less than an hours work and that I was led to believe job was much more complex. His response: "what can I say, my plumbers are good. I guess I could have had them sit around doing nothing for a while to make it seem more justifiable. That's just what it costs". If he had said something like "i overestimated the job a bit and will knock something off the bill" it would have went a long way. Instead he surely laughed all the way to the bank.

So, yes he did quote me the price in advance but still feel massively taken advantage of. The owner new exactly what he was doing when he described the job, he knew the position I was in with an active leak, and capitalized massively on the situation. So ...all I can do is write this review, never use his company again, and hope you can learn from my mistake.

P R.

Ace Plumbing did an excellent total rebuild of the interior parts on a kohler toilet (12 yr) at my home (hard water deposits caused the problem) in Sept. 2018. Ace technician was personable, friendly, knowledgeable, experienced, and explained all and answered all my questions. The parts and labor cost was half the cost of time and money in shopping for and buying a new unit, plus installation expenses. Ace Plumbing proved to me to be a true professional service in all results. I would certainly call upon them again when needed.
This is a true, independent, buying-customer review, no strings attached.

Bailey M.

Love using this family owned and operated business for all my plumbing needs. Great people that do honest work! Ryan was highly professional and took care of everything I needed to replace my water heater.

Kerissa B.

Ace Plumbing took such good care of my family. It's always scary getting work done on your house, especially something like plumbing which is essential to living in the modern world. Ace was honest with what we needed, quick to do the work, and at a fair price. Highly recommend.