Ace Plumbing Electric Heating & Air

Megan M.

Update: after I wrote this review yesterday, Ace Plumbings drywall guy finally called and asked how quickly I wanted my """"small dry wall issue fixed."""" I told him I would like it pretty soon. That's when he started explaining that he lives an hour and a half from me and didn't know when he could work this into his schedule. I told him never mind. I would do it myself and hung up the phone. What a ridiculous company this is. Stear clear of this mess and go with another company. Even more today, I do not recommend this company. We now have a busted faucet in the yard bc the technicians turned on that water meter to the yard faucets when they were here. We have 2 water meters. It froze last night in the freezing temps, busted open and was leaking underground. The meter that runs the irrigation and faucet system was off before they got here last week. Yet another mistake by Ace.... and another project and cost for me. I do not recommend working with this company. Very high prices for the work they do. $1400 for a reverse osmosis system and faucet install, that I had already bought elsewhere . A hole in the wall beside the refrigerator that was supposed to be behind it for the water line. They were very apologetic, and I was ok with that, until they came back to """"fix"""" it with a crappy attitude and did a poor job. The manager said someone would be calling us to come finish the job. No one ever called or showed. Also, they threw away the manual and box to the faucet, cut the frame to the access panel behind the bathtub, then threw the wood frame piece away. Now I have to make a new frame to put my access panel back on...and The hot water line was kinked, which I had to figure out on my own. So if you would like to be left with more work than you started with, after you pay them $3k, this is the company for you. Me, I will never deal with them again.

Miriam A.

I'm posting on here because my post was removed from Google. We hired Ace to: -correct the slope for the T&P valve exhaust pipe for proper drainage. -fastened sink in place at the main level bathroom. -tighten toilet to floor flange connection at rear upper level. None of the work listed above was completed. They claimed they tried to resolve it but were under no obligation to communicate this information to us since we """"were not the ones that hired them."""" The thing is, that we were the ones that hired them. We were the ones that paid them and we are the owners of the property. They were under the assumption that my realtor hired them. My husband and I hired them to perform the jobs that were not completed. All this information in their response should've been explained to us the several times we called. But again, the manager couldn't make time for a call but, of course, had the time to make a long post and play victim. This is the most any of them have communicated with us during the 4 calls we've made. Each time we called we were assured that a manager would get in touch with us. That never happened. They claimed that we used threats towards them to get a refund. That was a blatant lie. We have never used any threats to any of their employees. Future customers, please reconsider. Their post shows so much about their character. They had an honest review removed claiming that we were not the ones that paid for the service. I have attached a screenshot of the payment. We were, in fact, customers of these people. I have also attached their response for context. They claim: """"We pride ourselves on our customer service and fairness - fair to the customer and our company - and we will not change our best practices. We love the amazing customers we have and offer top notch services throughout the upstate. If you would like to try to resolve this feel free to contact us."""" -Actions speak louder than words.

Ge W.

My water went out on thanksgiving day ， because the holiday none worked ，we have to waited 4 days no hot water,on Monday I called ACE plumbing. They immediately sit up the job .next day.the technician Chris Satterfield and Jonathan arriving on time. Spend three hours fixing my problem, they are very professional reliable and a wonderful job done. Highly recommended ACE plumbing .

Tim H.

They installed/repaired several plumbing lines and a gas line in my house. Afterwards one of the plumbing pipes they repaired was broken and leaked sewage all over my basement. Justin told me on a Friday he would be there either the next day (Saturday) or Monday to fix the break. He didn't show, text or call on Saturday and the same on Monday. On the following Wednesday I had another plumber come out to fix the line so I could use the toilet again (They finally contacted me at the end of that week after I got it fixed to offer to come out). The second plumber also discovered a rag in the line when he repaired it that was left there from the previous work. Additionally the gas line that he installed did not work due to incorrect addition of an unneeded regulator which prevented any propane from continuing through the lines to the stove, (again, had to have someone else come out and fix it). Additionally I noticed on their webpage as well as HomeAdvisor they list themselves as BBB accredited, but after a quick check on the Better Business Bureau website it plainly states """"This Business is Not BBB Accredited"""".