ACE Home Services

Jackie O.

Sam Collins was very personable, polite and professional. We had a very weird plumbing problem that caused our upstairs plumbing to whistle, but there was nothing causing the downstairs plumbing to sing. Sam was stumped at first and admitted it, but after checking with a few people, the problem was fixed. Most likely something (a leaf) got into the roof vent and caused a partial blockage that affected water pressure. Weird, but problem solved.

Brent S.

Sam was wonderful! Very quick response and fix! We've had good experience with AZ Best Plumbing, now ACE.

Dick Y.

Called ACE on Thanksgiving weekend and they were very responsive. Good communication and their repairman James was very knowledgeable about my problem and had it repaired on Monday. Very happy and will use them again. Not cheap but if you need service quick they will work.

jim a.

Sam Collins from ACE was excellent to work with! On time, extremely knowledgeable, friendly and a great guy. He diagnosed my plumbing issue immediately, explained the problem to me and fixed it right away. I would highly recommend Sam and ACE to anyone who has plumbing issues!
Jim from Sedona

Jody B.

You get what you pay for. Had an emergency, water regulator blew out from excess pressure from Az Water. They came in and installed a new regulator and a ball valve on the line. Great work but expensive. Happy with the results.

Catherine M.

In late March, a plumber from AZ Best performed some work on two showers in our house. A few days later, we discovered that the plumber sawed through the drywall into the room on the other side of wall. Then two weeks later, we discovered that the two shower valves the plumber installed were installed incorrectly. By that time, the showers had been retiled. We had to have the tile company remove tile in one shower so that a new plumber could reinstall the valve correctly as well as cut an even larger hold in the dryway to reinstall the valve in the other shower. Then the tile company had to reinstall the tile in the one shower. While this has been going on, I have been attempting to get AZ Best to acknowledge the poor issues and help compensate us for the retrofitting work that had to be done to fix the issues (reinstallation of valves, tile removal and replacement, and drywall repair). It has been absolute crickets - no response other than one customer service person promising to come out on a given date only to not show up. Two calls placed to that person's manager - neither of which have been returned. Even worse than the quality of work is the absolute lack of customer service. I am now looking into filing a complaint with the Arizona Registry of Contractors.

Sheila H.

5 Stars to TJ and the team (Keith, his supervisor, and Andrew) at AZ Best Plumbing. We needed a water heater replaced quickly as we were leaving town for a month. To install the new unit, major reconfiguration was required which created multiple installation issues. TJ stuck with the job until 7 pm and was so determined to make sure everything with the new unit functioned properly. We would highly recommend AZ Best Plumbing.

D A.

Happy to report that AZ Best came out and performed over and above our expectations. Condo had a leak on Sunday, they were out Monday morning and had repairs completed by 10:30am. Stephen did an excellent job and we were all Impressed with his work with copper piping. He also located and fixed another pipe that was headed into leaky territory and we thank
you greatly for that!

Yvonne B.

Yesterday I reported 2 dripping faucets to AZ Best Plumbing. A plumber came by and I asked if he was going to fix them as he brought nothing to the door. All he had was an iPad/laptop. He said he needed to take a picture of the faucet and forward it to the office so he would know what cartridge he would need. My response was, ""if you needed a picture to get parts for this, any customer can send a picture so a plumber comes prepared to do something simple like fix a leaking faucet"". Needless to say - and very interestingly, he produced a quote immediately with the brand of faucet - so the bit about sending a picture elsewhere to know - just does not ring true. This visit to take a picture is charged at $59.00. Well that is only part of the story. My quote was $715 which included a $65.00 discount. Great. I could purchase 2 very nice complete sets of bathroom faucets for this. End of story is - nothing like an outrageous quote to propel someone into the plumbing world. A uTube video, a couple of tools most people have on hand,
some WD40 and Lime Away - 2 cartridges from Ace Hardware at $9.99 each and I have 2 faucets that are not leaking. Do not give in to feeling helpless and trapped by such outrageous costs, look at it as an opportunity to learn something new. You will be empowered, and enjoy many more fabulous nights out for that money. I am 75 years old and a woman!!

Barb H.

Ok now I'm very pleased with AZ Best! After almost a month...apparently a big leadership transition in the company...I now have a fully functioning toilet handle.
Chris was great & the admin staff took care of me.
Thank you for living up to your company name. I'll definitely recommend