ACE Home Services

Jacques P.

Hello everyone on July 5 2024 a ACE technician came to my home for a schedule maintenance of 79$ on my air conditioning system that was installed on May of 2024 , 6 years ago by Yavapai plumbing . Then the technician told me that my dual capacitor needed to be change 30$ part,I okayed it then after switching the part ? He made me sign a invoice for 340$ and then few minutes later he made me sign another invoice ?by adding 59$ to it for system testing and inspection that he all ready done with the first invoice , really not happy with all that I feel that I been ripped off by ACE Home Services, never will I use this company ever again this company do not deserve even a 1 star rating.

Ken R.

I needed a frost-free hose bib replaced in Prescott Valley. Prescott Valley is at 5300 feet and frequently freezes in the winter. I called Ace up and told them I needed the exterior bib replaced. Their technician showed up (he was a nice young man) and when he looked at the hose bib, told me ""I was sent from Phoenix, and we don't have these (frost-free bibs) down there.. I don't have one. Well, he said he would have to go locally to get one. I asked how much they were, and he told me Ace would charge me $159 for just the hose bib! A replacement frost-free hose bib costs less than $40 locally-the technician agreed it was much cheaper than his company's price, but his hands were tied.. Ace was also going to charge me $520 to replace the bib. I told the young man that ACE was ""gouging"" us folks, and told him to charge me for what he had done so far: remove some plaster around the bib. It cost me $159 for this ""service call"".
I later called a local plumber, who came out and replaced the bib for $275.... HALF what Ace was going to charge me. My bad... I will NEVER call Ace again. I may add that Ace Home Services is NOT affiliated with Ace Hardware, and it bought out Yavapai Plumbing and Heating whom I have used successfully in the past. Stay away from Ace Home Services!

Dan F.

Monday I called a plumbing company. ACE HOME SERVICES. They advertise 24 hour response and service. Scheduled that day between 11:00 AM and 5:00 PM.
I blow the day waiting for them. No Show.
I called at 7:00 PM that night to check the status. A clearly frustrated but very nice lady said ... ""... he's stuck on another job."" Rescheduled for Wednesday.
Wednesday a guy from came by to look at our hot water tank. The pilot light device on our hot water tank was inoperable.
He spent a good 45 minutes flat on his belly twisting this, humming and hawing. He brought no tools. He asked me if I had a barbecue lighter. (?!??!!)
Failed to get the pilot light switch working. Said he'd have the `office' send me an estimate for what he thought should be done.
Got the estimate yesterday: $7,000.
An acquaintance owning several local properties suggested I call xxxxx. I called at 8:45 AM and he was here at Noon. Spent no more than 12 minutes making a small adjustment and got the pilot light mechanism fixed. All in perfect operating condition. Service call fee: $95.00.
Caveat emptor.

Carol J.

asked for bid on HVAC options for 900 sf mobile home. bid over $14,000 for ""package"" the unit costs about $3500 online but they would not break down labor, parts, etc. outrageous amount for installation.

Laura C.

Terrible. Do not use. Beware of crooked businesses in this area. Unbelievable experience.

Susan S.

Dennis came promptly to fix our water heater expansion tank. They stand behind their work. He was friendly, helpful, professional, and efficient, replacing the faulty expansion tank. Thank you, Ace Home Services! He answered all of our questions regarding the water heater and tank.

Jill C.

BEWARE!! they will take advantage of you if they think they can!! Charged me $259.99 for a part that cost $10 and $597.22 for a maybe $50 part and $9242 to cut out a tiny piece of drywall, took him less than an hour. I had never used them before and thought I was calling AZ Best plumbing.

Shirley S.

Beware! I was Quoted 3600.00 to replace my hot water heater, labor is $400.00 an hour. Also I was not told the is a delivery charge of 79.95 for them just tell me,""YUP you need a new Hot Water Heater!' I already knew that, I just wanted a quote on how much to install, they couldn't tell me on the phone, they had to send some out to access the situation. It is BS that they charge 79.95 to get a quote!

Tim G.

Josh drove all the way from Prescott to look at a gas line installation for me in williams
He was professional, courteous, and very knowledgeable. We made a plan and I am looking forward to working with his company. Such a nice change these days to find someone who still believes in customer service. I will definitely recommend him and ace services to anyone who needs plumbing work in this area.

James A.

I requested an HVAC inspection and Sylas came out to do the inspection. Sylas was very personable. He explained what he was going to do so I knew what to expect. He inspected my heating unit and took pictures of what were areas of concern. My unit is 19 years old so there were a few things that need attention.
Sylas explained each item, showed me the pictures, and offered available solutions. No pressure to do anything immediately but he was clear on what may happen over time if nothing was done. He even emailed the options to me.
I appreciated Sylas and his professionalism.