ACE Home Services

Steve B.

Called ACE after doing some troubleshooting of my own on the Rheem Endeavor heater. My conclusion was a control board in which I looked up pricing to be around $140 - $180. They arrived about 4 hours after making the appointment and stayed in good contact until the technician arrived. Once Ashton performed his testing, he came down and said yes, it is the control board and that will be $1,000. I asked him to please breakdown the pricing showing the $79 service call fee, coast of the board and his labor. He was unable to do so citing he has no control. Ashton then asked me what my expectation of cost was for the repair. I broke down how my expectation of $350 - $500 came to be and he said he could do it for $500 but would not have a 6 month repair guarantee. That would be another $100. With all of that, this is my first and last time doing business with ACE and will caution others to choose more wisely.
Have to add on, now he says another part is bad at the tune of $958 and cannot refund me for not fixing the heater, ACE has been excused from my house.

Blossom B.

Outstanding. Ron was able to fix the issue within hours of them calling me. Nice guy and very friendly. Will definitely use them again. And the cost was very reasonable and less than we thought it would be with them coming out on a Saturday.

Deedee T.

We were looking to have our heating system replaced. After Getting a couple estimates we chose Ace Home Services.Ryan sent Brad and Josh to replace the furnace and David to clean the ducts. They were all so courteous and polite, but most of all did a fantastic job. They also cleaned up after themselves when they were done. We received a very quality job for a great price. They stuck to their word with no surprises. We greatly appreciate them all and highly recommend them to others.

John S.

Unlawful, unprofessional, unethical the photos show it all this is the state my bathroom was left by Ace.

Thisiswhatwecallnate C.

Veteran-owned is marketing ploy. No discount given to veterans, so what's the point other than grand-standing service. As far as service went, double cost of any area plumbers, which now makes me question any ""veteran-owned"" or ""family-owned"" line.

Ombré C.

I scheduled an appointment for a plumber early in the morning and did not hear back for upwards of 10 hours, I called to check in on what was going on and heard that all technicians were busy and finally received an update 2 hours after the plumber was supposed to arrive, only for them to cancel the appointment and try to reschedule my emergency plumbing appointment for TWO DAYS LATER. Completely unreliable service and terrible communication, they canceled so late in the day that I was not able to create an appointment anywhere else for the same day, leaving my bathroom unusable for over 24 hours. Do not use this service.

Ray M.

See my comments in my response to Google. Excellent, timely, reasonably priced quality service.

Jane D.

Thanks again for Ace to my rescue, it was a hotter day than usual and a houseful of guest when my A/C united decided to malfunction! Last time Ace technician came to my house I was so happy and impressed with their exceptional service that I called Ryan Ruiz, the manager, for help. He was able to send me Derek Riberdy as soon as he was available! Derek was very professional and qualified to handle my problem and after he found what was wrong with my A/C unit he was able to fix the issue! Quickly to our everlasting relief we had cool air circulating throughout our house . Thanks again Ace we're thankful for all your kindness helping to satisfy another repeat customer!

Jacques P.

Hello everyone on July 5 2024 a ACE technician came to my home for a schedule maintenance of 79$ on my air conditioning system that was installed on May of 2024 , 6 years ago by Yavapai plumbing . Then the technician told me that my dual capacitor needed to be change 30$ part,I okayed it then after switching the part ? He made me sign a invoice for 340$ and then few minutes later he made me sign another invoice ?by adding 59$ to it for system testing and inspection that he all ready done with the first invoice , really not happy with all that I feel that I been ripped off by ACE Home Services, never will I use this company ever again this company do not deserve even a 1 star rating.

Ken R.

I needed a frost-free hose bib replaced in Prescott Valley. Prescott Valley is at 5300 feet and frequently freezes in the winter. I called Ace up and told them I needed the exterior bib replaced. Their technician showed up (he was a nice young man) and when he looked at the hose bib, told me ""I was sent from Phoenix, and we don't have these (frost-free bibs) down there.. I don't have one. Well, he said he would have to go locally to get one. I asked how much they were, and he told me Ace would charge me $159 for just the hose bib! A replacement frost-free hose bib costs less than $40 locally-the technician agreed it was much cheaper than his company's price, but his hands were tied.. Ace was also going to charge me $520 to replace the bib. I told the young man that ACE was ""gouging"" us folks, and told him to charge me for what he had done so far: remove some plaster around the bib. It cost me $159 for this ""service call"".
I later called a local plumber, who came out and replaced the bib for $275.... HALF what Ace was going to charge me. My bad... I will NEVER call Ace again. I may add that Ace Home Services is NOT affiliated with Ace Hardware, and it bought out Yavapai Plumbing and Heating whom I have used successfully in the past. Stay away from Ace Home Services!