ACE Home Services

Carol J.

asked for bid on HVAC options for 900 sf mobile home. bid over $14,000 for ""package"" the unit costs about $3500 online but they would not break down labor, parts, etc. outrageous amount for installation.

Laura C.

Terrible. Do not use. Beware of crooked businesses in this area. Unbelievable experience.

Susan S.

Dennis came promptly to fix our water heater expansion tank. They stand behind their work. He was friendly, helpful, professional, and efficient, replacing the faulty expansion tank. Thank you, Ace Home Services! He answered all of our questions regarding the water heater and tank.

Jill C.

BEWARE!! they will take advantage of you if they think they can!! Charged me $259.99 for a part that cost $10 and $597.22 for a maybe $50 part and $9242 to cut out a tiny piece of drywall, took him less than an hour. I had never used them before and thought I was calling AZ Best plumbing.

Shirley S.

Beware! I was Quoted 3600.00 to replace my hot water heater, labor is $400.00 an hour. Also I was not told the is a delivery charge of 79.95 for them just tell me,""YUP you need a new Hot Water Heater!' I already knew that, I just wanted a quote on how much to install, they couldn't tell me on the phone, they had to send some out to access the situation. It is BS that they charge 79.95 to get a quote!

Tim G.

Josh drove all the way from Prescott to look at a gas line installation for me in williams
He was professional, courteous, and very knowledgeable. We made a plan and I am looking forward to working with his company. Such a nice change these days to find someone who still believes in customer service. I will definitely recommend him and ace services to anyone who needs plumbing work in this area.

James A.

I requested an HVAC inspection and Sylas came out to do the inspection. Sylas was very personable. He explained what he was going to do so I knew what to expect. He inspected my heating unit and took pictures of what were areas of concern. My unit is 19 years old so there were a few things that need attention.
Sylas explained each item, showed me the pictures, and offered available solutions. No pressure to do anything immediately but he was clear on what may happen over time if nothing was done. He even emailed the options to me.
I appreciated Sylas and his professionalism.

Fun Z.

Ace Home Services North in my opinion is just a wolf in sheep's clothing waiting to pounce on ignorant customers that don't know any better about these type of mechanical and electrical repairs but little did they know I build custom designed automation machines for a living and have an extensive mechanical and electrical background.

They tried to take advantage of me but I did my research before just bending over and taking it! I found out what the actual cost should be to replace the upper and lower heating elements in my electric hot water heater and boy was I shocked with their outrageous quote of $1,960.72 to do such a simple repair considering the previous company (Yavapai Plumbing & Heating) did a complete install in 2016 at this address for the previous owner that include the brand new Bradford & White 50gal hot water heater with installation for the cost of $2,034 and they expected me to pay $1,960.72 just to replace the 2 heating elements.

While researching I came across this informational guide on the internet ""Water Heater Repair Cost Guide: Don't Pay Too Much! (2023)""
Resource link: https://www.cartersmyplumber.com/water-heater-repair-cost/
Section 5.1 of the guide (Heating Element)
""If you have a problem with your element, it will probably cost between $200 and $300 to fix it. The good news about elements is that they usually only cost $20 or so. Replacing one takes time, which means there is likely to be a higher cost of labor. You may spend up to $300 total. In most cases."" Granted the source is located in Greenwood, IN 46142 but that's a huge difference $300 vs $1,960.72 that is unjustifiable and unacceptable in my book.

When I questioned the technician and asked for a breakdown of the quote for parts and labor he stated that it was just a flat rate. I found this very peculiar and suspicious for a company that claims to believe in honesty and integrity but not willing to show any transparency in their pricing! I sent him on his way and paid the fee of $79.95 for the service call which I was not pleased about but what choice did I have $79.95 or get taken advantage of and pay the $1960.72

In the end I did the repair myself and purchased 2 compatible replacement heating elements for a Bradford & White hot water heater from Alliance Home Improvement Center for $22.99 each for a total cost of $50.20 for the parts and it took me 20 minutes to drain the hot water heater, 10 minutes to remove both heating elements, 20 minutes to vacuum up the sediment in the bottom of the tank then 10 minutes to install both heating elements for a grand total of 1 hour of labor.

Plumbers charge by the hour or by the job, with hourly rates ranging from $45 to $150 or a flat fee of $200 to $250 for small repairs. Resource link: https://homeguide.com/costs/plumber-cost#:~:text=Plumbers%20charge%20by%20the%20hour,%2450%20to%20%2480%20per%20hour.

You be the judge and do the math even at 100 percent markup for parts and labor $1,960.72 was completely ridiculous for this repair!!! Where is the honesty, integrity and transparency certainly not at Ace Home Services North in this case?

When I tried to contact Ace Home Services North to speak to a manager about this outrageous quote it took 3 calls and over a week before I was called back to discuss the quote. A manger finally called me back and when I asked him to justify this outrageous quote his only justification was ""You have no idea how much it cost to run this company"" he got very angry and defensive and even threaten to have his legal team sue me if I posted a negative review about the company!

Well here it is and it's called freedom of speech and it is my first amendment right and I believe people deserve to know the truth about a company like Ace Home Services North so come and get me!!!

I chose Ace Home Services not only because they took over Yavapai Plumbing & Heating but they are also Veteran owned. To have this happen is shocking; I am appalled and just want to let other potential customers know how A.H.S. tried to take advantage of me.

Cinthea G.

(Previously Yavapai Home Services). ACE has done a great job for us for quite awhile. Chris was here for the winter furnace inspection and was very knowledgeable and professional. I would highly recommend ACE Home Services.

Michael V.

The tech came and spent about 20 minutes and told my elderly mother that she needed a new unit because it couldn't be fixed. Thank goodness she has us because we called another company and the tech was able to fix it.
We now have wonderful heat and the tech found why our ac bill was so high. So he helped her that way too. It's unbelievable that an elderly widow would be taken advantage of.