Ace Hi Plumbing & Heating & Air

Michael G.

We had Ace Hi remove and then put back into place a furnace and water heater. There seemed to be an issue with the water heater afterwards. They blamed the electrical outlet. An electrician came to inspect, and said there was no issue with the outlet. Then Ace Hi could not find the invoice for the work that was done. The main office blamed the technician. The tech blamed the main office. Ultimately, they will run you around and cost you extra money.

Melissa M.

I had a backed up sewer line and was quoted $135 to snake the drain. The plumber did show up within a couple hours and spent an hour and a half snaking roots out of the drain. After he was done he charged me almost $100 more than the quote. I noticed when he left that had used my bathtub and my baby's washcloth to clean his machine. I thought it was fixed but noticed after a couple days that the drain was still overflowing. When I called back I was told the work was not guaranteed. I said that I was charged more than the phone quote and the problem was not fixed. The lady who answered the phone said ""you can argue with him when he gets there"". I did not have him come back because the problem was not fixed the first time and I didn't want to be charged any more money.

Lisa W.

Once again, I called ACE Hi when the AC at one of my rentals stopped working. They had someone at the property within 2 hours, diagnosed the problem, sent my a picture of the issue, ordered the correct parts and had the AC running again within 2 days. I manage my own rental properties, so thanks, ACE, for making it easy!

Jeffrey C.

Shawn does not know how to talk to folks & could use some major instructions in customer service.

Robert T.

This is the second time I have used Ace High Plumbing and Heating for repairs. Very professional and friendly. Fast response. They squeezed me into their schedules. Thanks again Rick

Honor P.

Our relationship with Ace seemed good until one of their employees threw a hissy fit with lots of profanity on my mom's lawn last spring trying to fix something he should have not made worse. The owner, Sean, was really nice about navigating (with me) a situation neither of us had been present for. It was agreed that a different employee would help us this autumn. Flash forward, Sean called to arrange a swamp cooler drain and repair, I tried to call her back. Finally, four calls later, she answers with monotone ""he doesn't work here anymore"" and otherwise stoney ""no""s. Now, I get the other guy doesn't have the competencies necessary to fix this thing. I wish Sean had returned a call BEFORE it started freezing, or sent an email saying to find someone else. It is beyond rude and unprofessional that this company (who has made dough off this customer) is just going to blow off an 82 year old woman in October with nothing but attitude. Clearly not a trustworthy group. Clearly a bunch of children.

Jan P.

Thank you Ace Hi for responding so quickly this past weekend to my sump pump issue. I appreciate your thoroughness in investigating the problem to make sure the issue was resolved completely. Great job, I highly recommend you!

Catherine C.

Quick fix for leaky shower. Rick came out the same morning I called to ask for help and an estimate. He was on time for the appointment, knowledgeable and well prepared with the proper equipment to fix the problem. Service cost what I expected and was done quickly. I would definitely hire again.

Frederick F.

Professional and quick service. Needed a quick water heater repair and they did excellent work!

Julia L.

Our contractor hired Ace Hi to do the plumbing on two complete bathroom remodels. First, the plumber who came did an amazing up front job, but the customer service from Shawn, who I believe is one of the owners was appalling. There were constant questions over billing, even though we'd paid and now we're experiencing some problems because pipes aren't staying connected.

Shawn's snark and sarcasm was not only unprofessional, but well past rude. I'll have them fix the issue if they can, but I would never recommend Ace Hi or use them again.