Ace Hi Plumbing & Heating & Air

fernando p.

They told me it would 130 an hr , and tried to charge my wife 200 an hr after the job was done . They smoked inside my home leaving my garage with the smell of cigarettes. Also 2 workers came to do a one man job so I was charged 4 hrs . I rarely leave reviews but a business like this shouldn't be in business.

Angie C.

Ace hi has been our main Plummer/Heating/Air Conditioning company for 15+ years. They did work for my husband's work also. This last visit was with a technician we had never seen before. He spent 2 hours to fix our sprinkler and left with it still not finished. He said he couldn't keep chasing leaks. There is only three pipes and he kept patching them. I am no plumber so i had our neighbor come over to take a look. He couldn't understand why Ace Hi technician just didn't replace the 4 ft pipe and the 3 ft pipe. We tried to contact the owner to come look at the mess in the pipes with no results. One tech came by at 10 am with no notice for me to be home, and i was not and my husband is unwell with cancer treatments. We have tried for them to make it right for weeks now and we had a neighbor come replace those pipes. Which by the way was done in 30 minutes.

Beth H.

Our furnace wouldn't turn on so I called Ace Hi. Within 30 minutes, Rick was at the house and had the problem diagnosed. Our thermostat wasn't working so he replaced it and everything worked just perfectly! Quick response, knowledgeable staff, super friendly and nice! Would recommend and will be using again for sure!

Michael G.

We had Ace Hi remove and then put back into place a furnace and water heater. There seemed to be an issue with the water heater afterwards. They blamed the electrical outlet. An electrician came to inspect, and said there was no issue with the outlet. Then Ace Hi could not find the invoice for the work that was done. The main office blamed the technician. The tech blamed the main office. Ultimately, they will run you around and cost you extra money.

Melissa M.

I had a backed up sewer line and was quoted $135 to snake the drain. The plumber did show up within a couple hours and spent an hour and a half snaking roots out of the drain. After he was done he charged me almost $100 more than the quote. I noticed when he left that had used my bathtub and my baby's washcloth to clean his machine. I thought it was fixed but noticed after a couple days that the drain was still overflowing. When I called back I was told the work was not guaranteed. I said that I was charged more than the phone quote and the problem was not fixed. The lady who answered the phone said ""you can argue with him when he gets there"". I did not have him come back because the problem was not fixed the first time and I didn't want to be charged any more money.

Lisa W.

Once again, I called ACE Hi when the AC at one of my rentals stopped working. They had someone at the property within 2 hours, diagnosed the problem, sent my a picture of the issue, ordered the correct parts and had the AC running again within 2 days. I manage my own rental properties, so thanks, ACE, for making it easy!

Jeffrey C.

Shawn does not know how to talk to folks & could use some major instructions in customer service.

Robert T.

This is the second time I have used Ace High Plumbing and Heating for repairs. Very professional and friendly. Fast response. They squeezed me into their schedules. Thanks again Rick

Honor P.

Our relationship with Ace seemed good until one of their employees threw a hissy fit with lots of profanity on my mom's lawn last spring trying to fix something he should have not made worse. The owner, Sean, was really nice about navigating (with me) a situation neither of us had been present for. It was agreed that a different employee would help us this autumn. Flash forward, Sean called to arrange a swamp cooler drain and repair, I tried to call her back. Finally, four calls later, she answers with monotone ""he doesn't work here anymore"" and otherwise stoney ""no""s. Now, I get the other guy doesn't have the competencies necessary to fix this thing. I wish Sean had returned a call BEFORE it started freezing, or sent an email saying to find someone else. It is beyond rude and unprofessional that this company (who has made dough off this customer) is just going to blow off an 82 year old woman in October with nothing but attitude. Clearly not a trustworthy group. Clearly a bunch of children.

Jan P.

Thank you Ace Hi for responding so quickly this past weekend to my sump pump issue. I appreciate your thoroughness in investigating the problem to make sure the issue was resolved completely. Great job, I highly recommend you!