Ace Heating & Cooling

Rick W.

I had Ace come out and replace a blower motor on a Saturday, i was there with the technician, we inspected the blower wheel and it was in good condition, so he put it on a new blower motor and installed it.
I could have done this myself but i had been out of state and wouldn't be able to go buy the 128.00 blower motor till Monday, so i paid them 800.00 to install the new one on Saturday cause i had to leave town again.
Two weeks later the blower motor was making a noise, so i called them to go back and look at it.
The lady from the office called me and said the blower wheel was loose and needed to be replaced, to which i replied, your tech just put it in two weeks ago, tell him to tighten it up better.
Then a few days later another lady called me and again tried to tell me i needed a new blower wheel, and that i would have to pay for it because it was a different component than the motor that they already replaced.
Again i had to explain to the lady that the tech took this blower wheel off the old motor and installed it on the new motor. If he did not tighten it properly or adjust it to sit in the center of the blower housing, that is not something i should pay to resolve, and surly doesn't justify having to replace the blower wheel.
The tech finally came back out and adjusted or tightened the blower wheel, and after a month or so its still working good.
This just goes to show that this company is less than diligent in their business practices, and or outright fraudulent.
Would not recommend them to anyone

Frank A.

Do yourself a favor and stay away from this company. I gave them 15 years of loyalty. In 2018 their guys came out and installed an air conditioner. The system leaked freon since the new unit was installed. The rep. came out to check it out and determined it was the evaporator coil. They replaced the coil in 2019 but the leak still exists. The rep. that came out in May of 2022
stated that the new coil was badly corroded. I assumed he would have told Nick. Since the coil is still under warranty, I thought that Ace would have replaced it (a chance it might have solved the leak issue). Their solution was to ignore me, like I never existed.

Robert L.

we have used this company a few years now. fair ,honest ,great work.I was told by a friend in the biz the field people were to create the largest bill they could at a diff company,he wouldnt do it so he works for Ace who does not pressure the tec to oversell changing out good parts.today its hard to trust svc companys you can trust Ace.

Megan A.

ACE heating came out to install a new furnace and ac unit. While the owner, Nick seemed nice and professional when he came out to quote the job and his prices beat out competitors, there definitely was a reason for such. Technicians came out to do the install, but cut LOTS of corners so that they could save their time and get out of here. Only when I had a trustworthy technician whose been servicing my old unit for years come and pointed out that the humidifier was attached incorrectly and was not pushing humidity out into the air. Upon further inspection, many issues were found that needed to be addressed. Per city code, a drip leg on the gas line was not installed. Humidifier not screwed onto duct. Air filter slot did not have a proper fitting filter rack and had a lage gap in back of return where proper filter slot should have been created instead of the hack job the technicians did. Also the insulation was resting on hot flue which is a fire hazard. Lots of corners cut by technicians definitely reveal why ACE is able to beat competitors' quotes.

John G.

Made two appointments, first appointment was a no show, called them and they said they could not find the house! No phone call, no Google Maps? Rescheduled for yesterday 03/19/2021 and again no show or no phone call. Phone person insinuated we obtained their phone number off a grocery store posting which lead us to think they thought we were not all that interested in a system or could not afford the system. But actually we got their name off of Rheem's website. We recently had a Rheem system installed in our Montana home and really liked it. A simple we are not interested in selling you a HVAC system or Waukegan is too far away would have been better. We waited all day yesterday for a 10:00 to 12:00 appointment, no show, no phone call!

Kristin L.

Used them now 2 times, once for me and another for my mom. Jeremy is awesome, made my furnace work, for time being and gave me options. More cost effective to purchase new unit, and not worry, considering the age. He did not pressure me to purchase. The installers were friendly. When I thought the new unit wasnt working correctly, they were prompt to get someone out, but I cancelled that appointment because it was owner error, window was cracked open a bit .
will use again.

Andrea G.

I had a beyond awful experience with a Tech name Jeremy Becker on January 20,2021. This man came into MY house totally disrespecting me by talking down to me, being arrogant and condescending, and he had the audacity to start raising his voice and talking over me. We both were wearing masks during the whole time, and as I was explaining to him how I was not appreciating his conduct in MY house, he yells at me telling me to stand six feet away from him. I told him I would pay the $65 service fee (I was referred to ACE from my home warranty company), but I wanted him out of my house because of how unprofessional he was being. I didn't really care at this point with the work that needed to be addressed, I was feeling nervous and shaken up by how he was behaving. Mind you, I was all by myself when this was happening. And since he told me to stand away from him, I asked him politely to step outside on the porch and I would gladly be at the door and give him my credit card. He refused. I asked him politely three different times and he still refused. He then was mockingly asking me ""What are you gonna do? Call the cops?"" Why would he ask something like that?
I didn't have a problem when I initially called ACE to set up the appointment. The woman on the phone was actually pleasant, and believe it or not when I spoke to Jeremy on the phone before his arrival at my house, he sounded nice. Whatever it was that happened between then and the moment he stepped foot in my door is beyond me. I would hate to think he behaved that way because he noticed I am a woman by myself, but I wonder if he would of done that if that was not the case. It could also be because he drove 45 minutes-1 hour from Crystal Lake to Lake County to do contract work where he knew he was not gonna get paid too much, but still make a quick $65 on the side. Why do I say that? Because that's EXACTLY what he mentioned in an arrogant tone, ""ACE is a very successful business on it's own, and the work we do with Choice Home Warranty is to make a little extra cash on the side."" That explains enough, right? All in all, no work was done, nothing was fixed, and I was made to feel intimidated, nervous, and disrespected in my own house. I hope ACE really reconsiders who they hire to represent them. I'm not going to even hold them fully responsible but, with their Tech Jeremy, it's extremely disappointing.
For anyone considering doing business with them, I hope your experience does not go as unpleasant as mine was.

David W.

Just had our clean and check done and Aprilaire water line replaced (it broke last night) Great service from Jeremy. Easy appointment set up. We continue to be very happy with the quality of service from Ace Heating & Cooling.

Jeff A.

On-time, professional, courteous. They check all 3 boxes. Have used now for the past 4-5 years and their work continues to outshine others in the service industry. Would highly recommend !

Jim C.

Nicor declared my furnace as terminal so I started the hunt for a new furnace. Had four or five companies bid then my brother said ""Why don't you call Ace?"" He has been using them for years and was always very satisfied. Nick, Amber and the entire team couldn't be better. Great service, great price - now everything is all installed and working perfectly. I give Ace my highest rating - that's why they're called Ace!