Ace Hardware Crabapple

Danetta D.

Employee by the name of Dave made my fiancé and I feel extremely uncomfortable! First, I do not look like your typical """"Ace Hardware"""" shopper. I certainly realize that based on the multiple visits to the Ace Hardware near my home in Woodstock (Morgan's Ace Hardware; I cannot recommend them enough). However, I've never been treated any differently when visiting that store - they're fantastic. This was NOT the case with Crabapple Ace Hardware. On June 12, 2021 at approximately 11:00am, my fiancé (black female) and I (biracial male) entered the store in hopes of finding a heat deflector plate for a Kamado Joe. We quickly realized that they did not sell KJ products and were a Big Green Egg dealer. Cool, no problem! Despite not having what I wanted, I figured I could still look at their selection of lump charcoal, bbq rubs, Weber Kettle accessories, etc. They did have a nice selection, I'll give them that. After being in the store for a few moments, we were approached by Dave. He first asked my fiancé if she needed help and she politely declined. He made it a point to stay there despite being told no. As I walked down the isle toward them he looked at me and asked the same. Judging off Dave's tone, body language and overall demeanor, he was not truly seeking to assist us. He was suspicious of us and that was very apparent! I declined his assistance as well and Dave then said in a snarky tone, """"Well most people come into a hardware store looking for something specific"""". He then awkwardly remained there making us both very uncomfortable. Both my fiancé and I knew exactly what was going on at that point as it was very apparent. Instead of escalating the issue with Dave we decided to leave. Luckily for us, as we were leaving, we noticed that a new Urban Hardware had just opened across the street. The store was new, clean and the associates were more than helpful. They also carry Kamado Joe products and have an even bigger grilling selection. The experience at Urban Hardware was much better than Crabapple Ace Hardware! I'm not entirely sure what Dave's prejudice was? Was it because we're both young? Was it because my fiancé is black? Was it because I'm of mixed races? Was it because we're in an interracial relationship? Not sure, but its clear who Dave seeks to serve and who Dave does not want shopping there. Lastly, before you dismiss what I'm saying (as I know the """"race card"""" can be used unfairly sometimes), peep my reviews. I've never left a review anything even remotely close to this one.

Kay T.

This reminds me of the store I went to as a kid with my father . A good family store.

Annie S.

Great customer service!! Store associate was able to walk me directly to what I needed with my vague description! He was able to help me get the things needed for my project, as well as, saves me a few steps with his recommendation.

Mark K.

Always nice and friendly. Very helpful. Greet you when you walk in the door and always thank you .

Gregory A.

Super nice people. Patrick helped me with a small repair (a light-up Santa), and saved me a bunch of money. Wouldn't have gotten this kind of help at a big box store. Bravo personal Ace service!

K D.

the mgr/owner is very helpful . I don't like waiting around at Lowes or Home Depot ,you have to wait 10 minutes or more for the sales rep to help you .and many times they don't know what their talking about .plus it's closer and easy in and out .I signed up for their Ace membership card this trip . I really like their service .George Mitchell

Gigi M.

Great selection and super knowledgeable employees. I've gone in completely lost and not sure what I need to fix something. The employees are always happy to help and get me exactly what I need. Reasonable prices as well.

Lynn H.

This store has a friendly home-town feeling and a staff that is knowledgeable and extremely helpful. The store is stocked with many hard to find items and I have always had good luck seeking out exactly what I needed here. The owner is friendly and helpful. I highly recommend shopping at this local gem!

Harry Z.

This location charges $19 to refill a standard propane tank. What's the point? I can take it to any grocery store within 100 yards of this Ace Hardware and trade out my empty propane tank for the same price.

Brad F.

I came here to return a can of aura paint which is there top paint that cost $70.00 but got denied because you have to return items where you bought it. That's cool I understand that part but the fact that one of the staff named herb returned my can back to me damaged is not acceptable I even told him as soon as he handed it over to me if the other ace hardware will accept the damage can and he said it was like that and no it wasn't I inspected the can before returning and it was in perfect condition and he's going to say it was like that??? After my father saw him beat on the can when he opened it to inspect the can??? Wow herb you sir are a Lier nice to know what type of lying staff ace hires never shopping at ace again