Ace Hardware Crabapple

Laurie G.

I ordered online and went to the store to pick up my purchase. Every time I walk into the store I am greeted and asked how they can help me. I've been shopping there since they opened and it's always a pleasure. There are 2 guys in particular that I look for when shopping. Doug and Patrick that have been there for forever and are both great. The store isn't the size of the big box ones but the personal service makes up for it.

Jeanette M.

Great neighborhood hardware store. I called in advance to see if they had what I needed and they greeted me upon arriving and asked if I had just called. I was quickly shown the options they had for what I needed. Great shopping experience thanks to an excellent staff.

David S.

Great selection and super knowledgeable employees. I've gone in completely lost and not sure what I need to fix something. The employees are always happy to help and get me exactly what I need. Reasonable prices as well.

Barbara G.

Always nice and friendly. Very helpful. Greet you when you walk in the door and always thank you .

Dan C.

This reminds me of the store I went to as a kid with my father . A good family store.

Leo S.

Employee by the name of Dave made my fiancé and I feel extremely uncomfortable! First, I do not look like your typical """"Ace Hardware"""" shopper. I certainly realize that based on the multiple visits to the Ace Hardware near my home in Woodstock (Morgan's Ace Hardware; I cannot recommend them enough). However, I've never been treated any differently when visiting that store - they're fantastic. This was NOT the case with Crabapple Ace Hardware. On June 12, 2021 at approximately 11:00am, my fiancé (black female) and I (biracial male) entered the store in hopes of finding a heat deflector plate for a Kamado Joe. We quickly realized that they did not sell KJ products and were a Big Green Egg dealer. Cool, no problem! Despite not having what I wanted, I figured I could still look at their selection of lump charcoal, bbq rubs, Weber Kettle accessories, etc. They did have a nice selection, I'll give them that. After being in the store for a few moments, we were approached by Dave. He first asked my fiancé if she needed help and she politely declined. He made it a point to stay there despite being told no. As I walked down the isle toward them he looked at me and asked the same. Judging off Dave's tone, body language and overall demeanor, he was not truly seeking to assist us. He was suspicious of us and that was very apparent! I declined his assistance as well and Dave then said in a snarky tone, """"Well most people come into a hardware store looking for something specific"""". He then awkwardly remained there making us both very uncomfortable. Both my fiancé and I knew exactly what was going on at that point as it was very apparent. Instead of escalating the issue with Dave we decided to leave. Luckily for us, as we were leaving, we noticed that a new Urban Hardware had just opened across the street. The store was new, clean and the associates were more than helpful. They also carry Kamado Joe products and have an even bigger grilling selection. The experience at Urban Hardware was much better than Crabapple Ace Hardware! I'm not entirely sure what Dave's prejudice was? Was it because we're both young? Was it because my fiancé is black? Was it because I'm of mixed races? Was it because we're in an interracial relationship? Not sure, but its clear who Dave seeks to serve and who Dave does not want shopping there. Lastly, before you dismiss what I'm saying (as I know the """"race card"""" can be used unfairly sometimes), peep my reviews. I've never left a review anything even remotely close to this one.

Michelle N.

My favorite store to shop at. Employees are always cheerful and helpful. They are more than happy to help you locate items or load heavy things.

Phillip D.

Visited Crabapple Ace Hardware today since its close by. The price for the same model item was $10 higher than Midway Ace Hardware. Asked the owner if he could match the Midway price. He said """"the price is the price"""". More about the manner in which he said it. Came across like he didn't need my business. Though farther away, I drove to Midway and made the purchase. Probably won't visit again soon because of him.

Michael M.

Super nice people. Patrick helped me with a small repair (a light-up Santa), and saved me a bunch of money. Wouldn't have gotten this kind of help at a big box store. Bravo personal Ace service!

Anthony L.

I came here to return a can of aura paint which is there top paint that cost $70.00 but got denied because you have to return items where you bought it. That's cool I understand that part but the fact that one of the staff named herb returned my can back to me damaged is not acceptable I even told him as soon as he handed it over to me if the other ace hardware will accept the damage can and he said it was like that and no it wasn't I inspected the can before returning and it was in perfect condition and he's going to say it was like that??? After my father saw him beat on the can when he opened it to inspect the can??? Wow herb you sir are a Lier nice to know what type of lying staff ace hires never shopping at ace again