Ace Hardware Crabapple

Cindy F.

If you're tired of wandering around Home Depot trying to get some help from non-existent help on the floor, visit this Ace. I was there yesterday and even though I was only buying small knick knacks for a house I just moved into, the guy was VERY helpful and spent the time with me to get everything on my list. Home Depot....NO!! Ace?.....YES!!

Sean L.

Employee by the name of Dave made my fiancé and I feel extremely uncomfortable! First, I do not look like your typical """"Ace Hardware"""" shopper. I certainly realize that based on the multiple visits to the Ace Hardware near my home in Woodstock (Morgan's Ace Hardware; I cannot recommend them enough). However, I've never been treated any differently when visiting that store - they're fantastic. This was NOT the case with Crabapple Ace Hardware. On June 12, 2021 at approximately 11:00am, my fiancé (black female) and I (biracial male) entered the store in hopes of finding a heat deflector plate for a Kamado Joe. We quickly realized that they did not sell KJ products and were a Big Green Egg dealer. Cool, no problem! Despite not having what I wanted, I figured I could still look at their selection of lump charcoal, bbq rubs, Weber Kettle accessories, etc. They did have a nice selection, I'll give them that. After being in the store for a few moments, we were approached by Dave. He first asked my fiancé if she needed help and she politely declined. He made it a point to stay there despite being told no. As I walked down the isle toward them he looked at me and asked the same. Judging off Dave's tone, body language and overall demeanor, he was not truly seeking to assist us. He was suspicious of us and that was very apparent! I declined his assistance as well and Dave then said in a snarky tone, """"Well most people come into a hardware store looking for something specific"""". He then awkwardly remained there making us both very uncomfortable. Both my fiancé and I knew exactly what was going on at that point as it was very apparent. Instead of escalating the issue with Dave we decided to leave. Luckily for us, as we were leaving, we noticed that a new Urban Hardware had just opened across the street. The store was new, clean and the associates were more than helpful. They also carry Kamado Joe products and have an even bigger grilling selection. The experience at Urban Hardware was much better than Crabapple Ace Hardware! I'm not entirely sure what Dave's prejudice was? Was it because we're both young? Was it because my fiancé is black? Was it because I'm of mixed races? Was it because we're in an interracial relationship? Not sure, but its clear who Dave seeks to serve and who Dave does not want shopping there. Lastly, before you dismiss what I'm saying (as I know the """"race card"""" can be used unfairly sometimes), peep my reviews. I've never left a review anything even remotely close to this one.

Karrie S.

Always nice and friendly. Very helpful. Greet you when you walk in the door and always thank you .

Lisa M.

the mgr/owner is very helpful . I don't like waiting around at Lowes or Home Depot ,you have to wait 10 minutes or more for the sales rep to help you .and many times they don't know what their talking about .plus it's closer and easy in and out .I signed up for their Ace membership card this trip . I really like their service .George Mitchell

E M.

One trip to this family owned Ace and you will never step foot in Big Orange again. Great service - yes, actual customer service - makes this place special. People there really try to help you. Prices are fine and they have everything you need. Don't mess with the big box places when you have this great neighborhood place to shop.

Cynthia S.

You know those commercials, """"ace is the place for the helpful hardware folks?"""" It is so true! The employees at this store are so kind, helpful and proactive. I walked in and was immediately asked what I was looking for. They told me what aisle to go to and when I arrived, another ace employee was there waiting for me. I generally don't like to interact with people unless I really need help but I have to say, wow! What a cool experience. They may not have a giant warehouse store but what they lack in square footage, they make up for with top notch customer care.

lynese g.

This reminds me of the store I went to as a kid with my father . A good family store.

Di'Licia C.

Visited Crabapple Ace Hardware today since its close by. The price for the same model item was $10 higher than Midway Ace Hardware. Asked the owner if he could match the Midway price. He said """"the price is the price"""". More about the manner in which he said it. Came across like he didn't need my business. Though farther away, I drove to Midway and made the purchase. Probably won't visit again soon because of him.

Araba D.

My favorite neighborhood hardware store. Truly they have everything you need and great customer service to help you find the littlest items. So much nicer than going to the big box places with no help.

Elizabeth P.

I always strive to use smaller stores rather than the big boys, but I always leave this store empty handed as they never have what I want. Ace Hardware? Hardly Any Ware.