Ace Drain & Rooter Service

Bill P.

We have owned/lived in this house since 1993... Ace Drain has been our ""go-to"" for decades and has never let us down. The past owner retired around 2021 and we thought, just like everything else, all good things must come to an end.., well, not true with Ace Drain here in Santa Clarita. Like the prior owner, the personal service with new group Shane and Ace Drain is still very much ""old school"".. on time, friendly, understanding, very conscious of the situation, has a plan, works fast and with an amazingly positive attitude in a (literally) sh!tty situation, all while in 105+ degree heat. That's just what happened.

Timeline:
Got home from 2 week vacation 2pm Thursday with a sewage back up into our brand new shower... friggin nasty.. Tried to clear the line myself but probably made it worse... then Called Ace at 3:30pm with our emergency
Shane arrived by 4
With some hard work and his experience, he knew this was a tough clog and something wasn't normal.... But, with a lot of effort and working the snake thru the line, by 5:30 he was able to get thru... I just can't explain the relief when the clog started getting drainage flow.. thank you Shane!

Once cleared Shane and crew ran a scope down the sewer line only to find the point were our galvanized sewer pipe meets up to the clay pipe upper lateral sewage line between our house had a shift break likely from the 1994 earthquake. It was about 75% connected with the break being on the top side of the pipe. So our home was getting sewage flow, but it hadn't been flowing smoothly for a long long time.

Shane recommended we add the modern clean out at the point of the break to take care of two issues with one fix. And he could be back the next morning first thing. What a pro!

Friday am
Shane's Crew Arrived at 8:30am with parts for new modern clean out at the point of where the line breaking point was,, Very friendly guys and very hard work.
New 4"" bull nose clean out added for any future sewage line clogs & a total repair of the house drain/sewer connection to front yard lateral sewage line ""drop""
Done by 1pm Friday.

We went from completely backed up sewage line and no modern clean out to a smooth home drainage/sewage operation and a new more proactive set up for future issues... all in less than 24 hours.

Also very important to note here is the pricing by Shane & Ace Drain was incredibly fair, considering the job, the service and the timeline.

Plumbing is so unglamorous for your home, especially the out flow. No one cares....... Until it doesn't work. Shane is the Man! He truly cares ""how many people live in your house? We have to get you going"".. that was great to hear.

For our family and home, I wouldn't trust anyone with my drain and sewage line but Shane and his crew. Amazing crew and service. 10/10 stars 5 just isn't enough. THANK YOU!

Steve G.

Shane at Ace was incredible! I had a HUGE problem with my condo one week before it was going to be sold. Shane rearranged his schedule to help as soon as possible. Not only did he fix the problem, but he also cleaned up the mess that the stoppage created. I wish I could give him six stars!

Chris R.

Now that Ace's beloved Robert has retired, our HOA was concerned that ""the new guy - Shane"" would maybe have problems. We are a large HOA with tons of plumbing and drain issues. Nope. This guy is personable, on time and knows his stuff! We are very pleased with Shane, although sad to lose Robert.

Tanya C.

Robert is honest and genuine. I can see why our neighborhood has used him for drainage issues.

Mike T.

I've known Robert for years now, we need his services every year. He is always very prompt and courteous and charges a very fair price for his services. I will continue to call on him when the need arises.

Moya D.

This is the second time I have used Ace to assist with the unclogging of my drains. This time it was the bathrooms. I tried to get other services to come , but they said they didn't come on weekends! Robert came immediately on a Saturday night and took care of my issues right away. He is very efficient! His wife took the call and was friendly and professional. I would highly recommend Robert for any drain issues. He also goes the extra mile to check all the drains, just to make sure there are no hidden issues. He has a great sense of humor and goes out of his way to do an excellent job. Thank you .

Omena A.

I was referred to Robert by another plumber who was unsuccessful in clearing my blocked kitchen drain. Heads Up yes, I'm annoyed I was charged for that visit but I guess all in the game of making sure you call the right person for the job..
I had a grease blockage so bad in my residential unit that Robert advised he'd almost given up and would have had to refer me out for a commercial flush. It sounded way too pricey for my likings. Both guys spent about 3 hours trying to clear the grease.. But FINALLY Robert was able to break through. And at a reasonable price.. ergo why I will from now on go straight to Robert because I KNOW he can handle above normal situations and not tear holes in my pockets.

Kirk B.

Robert came out the same day I called him. Fixed my drain fast. He knows his stuff and is very honest. Great experience! I will use him again.

Zack B.

Very reliable, very affordable and always has a smile on his face. Couldn't ask for better service!

Jessie C.

Robert Hicks of Ace Drain just came out. He checked a toilet drain as well as my daughters' double sink vanity. Nicest gentleman; courteous; respectful. He was done in less than 45 minutes & charged me a very reasonable fee!! He was very professional & polite. He was highly recommended by my Gen. Contractor; I checked out his reviews & they were all positive. As a single mother, I am very comfortable with the manner in which the transaction took place as well as the fee! I highly recommend Ace Drain.