AccuTemp Services

Robert J.

we were without a/c on a Saturday, called our regular guy but couldn't reach him. so, I called AccuTemp, explained my situatio, I have my 94 yr old mom living with me. they sent someone out quickly and got the a/c working, however found problems with the installation that was causing the problems. they sent and electrician out to correct the problem and in doing that he called a tech to come and check everything out that our home warranty company had installed. to our surprise, our a/c was a connected with wrong wiring, the intakes for it were half blocked, the exhaust pipe was cracked and the 'patches' were breaking down. all in all, our system was so messed up we were losing efficiency and paying higher electric bills.
We hired them to correct all the problems and even install new equipment.
Their prices were very very fair and workmanship was excellent.
I have a friend who is very knowledgeable in that kind of work and he was impressed and told me that AccuTemp had done a fantastic job in correcting all the problems that American Home Shield technicians had messed up!

Stephen F.

They replaced an A/C and within a year the compressor went out. It took them THREE weeks to get the replacement part and the unit up and running. Three weeks during the summer in Louisiana without A/C. We could tell the customer service personnel were trying to help us, but nobody beyond their front-line support ever tried to help or even called us throughout the process. We will never use them again.

Raya A.

I scheduled a plumber through their website, because I had a leaking pipe. Received email confirmation a plumber would come same day. Bizarrely, their dispatcher called and said she thinks it is a duct issue and she would like to send an hvac tech first, and she promised to send a plumber right away if the hvac tech doesn't find an issue. The hvac tech came, charged a trip fee, and agreed the problem is a plumbing leak. Their plumber never showed up that day nor the next. I called the office and they bizarrely said they want to send out a washing machine repair man, not a plumber. I've repeatedly requested a refund for the hvac trip that I never wanted, but they refuse to refund it. Seems like a scam to send out whoever they have available rather than the type of pro you actually need. (I called a different company and the new company sent out an actual plumber who diagnosed and repaired the leak.)

Thomas A.

I have been paying their monthly service fee for 4 years. I had an AC issue with 2 children under 2 years old and were not interested in coming out to service the unit to fix it until the next day. Reached out to their competitor and they were onsite in 30 minutes and fixed the issue.

Do not recommend them at all. If you must use them, do not use their service plan.

Steve C.

John out 2 days in row to a complete maintenance on my 4 units. I have a contract on 4 units. He was in the attic working on ducts as well as the unit. paid $1700 for a surge protector on 1 unit, 3 ultraviolet lights and repair on a door to 1 unit. The next day I noticed a register close to the unit was hanging from the ceiling. Told it had nothing to do with his work but the screw holding it up was too short. charged an additional $69 for the call which probably lasted 10 minutes. Seriously? I've been a customer for years. This is no way to treat a loyal good customer. I have bought 6 or 7 compressors from them and a generator plus had service contracts on multiple houses.

John H.

requested a 3.5 ton replacement and got a quote double the price of others.
System replaced with a 4 ton and paid half the price of AccuTemp pricing.

Brad M.

great service called quickly. Showed up on time and spent the time to correct problem quickly. EJ was friendly and knowledgable. Will us again

Pretty G.

First of all the service is horrible they have bad understanding. I said on several occasions that I live in New Orleans but my property is in Baton Rouge. I wanted to schedule an appointment for 10am but that was unsuccessful because they only schedule first thing in the morning as early as 8am and I told them many times that I couldn't make it out to B.R. because I'm in N.O. so I asked the idiot couldn't she just schedule me for 10am. SHE SAID NO... mind blowing

Candice T.

If I could rate lower than 1 star, I would. This company is such a disappointment. We have used you guys for YEARS now and the way you've treated us for an issue that could've been easily avoided and is your fault, is just not okay. Our AC unit that was installed less than 1.5 years ago (and cost a small fortune) has not been working for a week now. As a ""star maintenance plan member"", don't waste your money. A tech came out 3 weeks ago (2 weeks before this all happened) to check the system and said everything was running fine and suggested we change our filter inside the cabinet (never ever ever been told this before). We changed it ourselves (based on the recommendation the tech gave us) only to find out our system only needs that filter and NOT the hallway vent filter. We were NEVER told to only use the cabinet filter after having 2 ENTIRE systems installed with Accutemp. REALLY? Record heat has gotten our house up to 90 degrees and we have pets so we were forced to shell out hundreds more dollars to make sure no one had a heat stroke by first buying a portable AC unit (didn't work) and then a window unit (thankfully it works). Were we offered any kind of help such as someone come install a window unit or pay for a hotel room for a couple nights? NOPE. Instead, we have been greeted with incompetency. Part should be in today or tomorrow for a ""temp fix"" but we shall see. Was told the part would take up to 30-60 days to come in but I have no faith that it will actually be here in that time frame or that Accutemp will contact us like they're supposed to. I wish I could make this up. We will NEVER use this company ever again no matter what and I will be telling everyone how awful you are.

Robert R.

They get one star only because there is no opportunity to give negative value for it. Do not be fooled by the $69 service fee. I waited on a part and service on a water heater for over a week. Part replaced and still no repair. COST: $556 only to find another part is needed for an ADDITIONAL $900! I could get two new water heaters installed at that price. I inquired at the initial visit about about a leaking faucet in a bathtub. Cost Estimate: $625! Did the repair myself for $10.45 and it took an hour to completr with me driving across town to get the part. NEVER EVER USE THIS COMPANY UNDER ANY CIRCUMSTANCES! ROBBERY SOMETIMES HAPPENS WITH PLUMBING TOOLS AND NOT GUNS!