AccuTemp Services

Krystina W.

We hired them to come diagnose and fix our home generator. After 3 appointment misses due to rain and lack of them communicating they finally came out to look at it. He said it would cost $600 to fix and ordered a few parts. Took weeks to get the follow up appointment after they stated the parts were in. He came to install said parts then claimed we needed a new starter which we ordered and said he would come put it in. As of now it's been 2 months since we ordered the starter and he refuses to answer our calls and texts. We've been patient and understanding but I have a daughter that has special needs we require a running generator to handle her equipment when the power is out. I'm very frustrated with the way we've been treated.

K G.

They sent a technician for a/c tuneup for the agreed price of $262 ($131 for each unit). He completed this work in half hour and then came up with a list of 20+ repairs that needed to be done immediately. The magnitude of sales pressure he put on was enormous, and I ended up paying $2,175 for the additional work which he completed in another half hour. He told me he pumped in 3 lb of refrigerant which itself, he said, cost $500!!! No warranty for the work done. Not even a receipt with an explanation of costs.

UPDATE: After I complained about not even receiving an invoice, they emailed me an invoice 3 days later, which showed inflated charges. The total amount for the following 4 repairs was $1913.33: 1) replace contactor; 2) replace capacitor; 3) add 1-3 lb of refrigerant; 4) install a start kit. When I searched for the cost of the parts, they turned out to be dirt cheap. For example, the capacitor costs less than $20. I was told that the refrigerant was expensive. The invoice says 1-3 lb! Did the technician add 1 lb or 3 lb, or added 1 lb and lied about adding 3 lb? Keep in mind that all this work was completed in half hour. Yes, the cost was $1913.33 for half hour work. The disclaimers and disclosures on the invoice were never shown to me. I was shown a box to sign and the text on top of the signature box was not there on the electronic tablet given to me to sign. Based on my horrible experience with Accutemp, my impression is that it is a dishonest, deceitful business that traps customers with hidden fees, hidden disclosures, and hidden disclaimers. BEWARE of their scam!!!

Nicki K.

AccuTemp is a fantastic company with genuine values. They care about their customers and their employees and it shows by the quality and customer service they produce. I would recommend them to each of my friends and anyone who needs HVAC maintenance or if there is an issue. Joey is a 5 star technician who gives 5 star service every time!

William P.

Just had a whole HBAC system installed, with duct work. Finished in less than a day! The crew was amazing. Very friendly and kind. This has been a great experience from the start. Thanks to Matt the engineer for getting me the perfect equipment for my house and Mike for scheduling such an amazing crew. Hunter, Tony and Jeremy were the install crew and were great. I can not recommend this company enough for all your HVAC needs. They really helped me out with financing as well!!!

Elen C.

This company, specifically Kerry, is amazing! He had been helping us with our ancient system for over ten years without any sales pressure. When we were finally ready to get a new system we were confident that he had our backs and gave us the best price for the system we wanted. The installation crew was spectacular, fast, polite, clean and professional. We got our system completely removed and replaced in ONE DAY! As I cooled off that evening I never knew they were there as they literally swept the floor as they walked out the door. HIGHLY recommend this company. We are a lifetime customer for sure! As a bonus, new system is so quiet and efficient I have to feel the vents to see if it's on as there is NO noise. Super bonus first month's bill was $100 less!

Dan L.

If I could give a 0 star review I would. These guys went from a home grown service focused company to a business solely focused on profit and growth. My personal experience is them quoting my mother to diagnose her two A/C units at her house. They charged her $75 per unit just to quote the work then quoted approximately $1k to resolve the issue on one of the units and told her the other would have to be diagnosed separately and they would have check and see if the warranty was valid(when they were in fact the original installers).

I got involved, brought in another mechanical company to compare pricing and my inclination that AccuTemp was trying to take advantage of my mother was confirmed. The other company was able to resolve the issues on both of the units on the same day I called them for $267.

Josh,
Please go ahead and reimburse my mom for the fees your charged her. Also, I should probably mention the drain line y'all installed that has caused my moms house to flood on the second floor multiple times. You need to reach out to her and make it right. I am just trying to stand up for my mom as she gets taken advantage of.

Peter J.

Tech came out to my sons house to diagnose
why the fan wasn't running . Tech said he needed a new fan and quoted $620. My son called me to ask about the price and I thought it was a little high for an $80 part, so I came over and did a little troubleshooting and found that it was the condenser that was bad and replaced it for $40.

Mark B.

The serviceman Harrison was very professional and explained everything he was doing to my satisfaction. And he came out the day I called. He was quick and efficient and very friendly, like he enjoyed his job. I recommend Accutemp to anyone needing a cool night's rest during these hot Louisiana nights.

Lizz F.

Since my complaint was against an employee who is no longer employed, I am happy to return to a 5-star review and will definitely consider AccuTemp for future (hopefully far off) repair needs. Thank you!

Miklos G.

Luke quickly diagnosed the issue of a bad switch connection on my outside unit. He had a replacement part on his truck and had my unit back in business in no time! I highly recommend AccuTemp for new unit replacements and maintenance of my older unit as well. Hope to use them for a long time!