Accurate Leak and Line - Austin

Greg S.

I had Accurate Leak & Line out to run a camera through all my lines to determine if there were and cracks/leaks. They found two pipes that needed to be replaced and quoted $8.6K for both jobs combined. It seemed a little steep so had another plumber come out a few weeks later. He did a camera test again, found only one pipe that needed to be replaced, the other pipe was completely fine. He did the job for $250 (Accurate quoted $3,250 for the same pipe replacement). He ran a pressure test and another camera through the pipes and it held so all pipes work with no leaks. I feel like Accurate way overbid on price, my suggestion is get multiple quotes before you go with this company. I would have been out over $8K if I would have went with them without doing more research.

K B.

I highly recommend this company for major plumbing repair work. They are on time, professional, hard-working, and drama-free (which is not the case with all plumbers!). They replaced our main sewer line out to the street, as well as 4 ft of excavation under the house, and the 3-1-1 flagging and City inspection were included in the process. Even though we are in the middle of a pandemic and it rained in the middle of our job, Josh and his team didn't miss a beat! They completed everything professionally and on time. We would definitely use them again for future work.

Courtney H.

I had a great experience with Accurate Leak & Line. They offered a competitive price to have my house re-piped. The crew was punctual and professional. They explained everything they were doing, and I'm really pleased with how everything turned out.

Sman B.

We called Accurate Leak & Line, left a message, and received a call back within 10 minutes from a very helpful representative. She walked us through their service options and pricing.
Clayton visited our home right on time with a call in advance. He quickly diagnosed the problem, which was a very simple problem that a different plumber had missed. In fact, we had been led to believe by that other plumber that we had a major slab leak. Clayton quickly fixed the real issue and wouldn't even accept the minimum service fee that we had been quoted. Our experience was that this is a company of high integrity and reliability. We will definitely be calling on them again in the future.

Jason D.

Called Accurate Leak and Line out to find a leak in my rainwater collection system lines. They came out with camera for 30 min and could not locate the leak. He told me they would come back with camera, locator, and another plumber to track down the leak and repair it. The next day I received a bill for $300 which I promptly paid in order to expedite them coming back out to continue tracking down leak. Once I paid the bill I was informed that they were not going to be able to come out after all and that I should call somebody else. Very frustrating as I was under the impression that they were leak detection specialists and this seemed like a pretty straightforward drain line leak that should be relatively easy for them to troubleshoot.

Brian S.

Great service today from team: Samuel, Clayton, Curtis. Came out and gave timely diagnosis of problem and remediated quickly. Great work!

John C.

UPDATE: in response to your direct lie that your work was done with proper permits and correctly. Josh (owner) I realize you're frustrated because I called you out on two specific violations which I clearly explained. I told you I am happy to pay full price and that I would be filing a complaint against your company with the Texas State Board of Plumbing Examiners. I did exactly what I said I would do, unlike your company which misrepresented the work you completed and the blatant unethical practices. Have fun dealing with the State of Texas plumbing enforcement department for the clear violations you committed. I even cited the exact portions you violated so you can cut and paste snippets and alter them to try to make yourself feel better, but you are still wrong and a dishonest company.

0/10 would not recommend. Dishonest practice. Bring them in for a small repair and you will quickly find them trying to replace your entire plumbing system. Hired a second company and they were much more straightforward and only fixed what actually needed to be fixed. These guys cut corners by not filing permits on their work, which only creates an extra hassle for homeowners. I've filed official complaints with the Texas Board of Plumbing Examiners for their practices. If you want to get screwed over hire these guys.

Valerie C.

It was an absolute nightmare to deal with this company! From talking to our buyer without our permission (and before talking to us!) to threatening to put a lien on our house the day work was completed and before the permit was given by the city - after they had already tried to complete it without a permit until we caught them in the act, this company and their owner, Josh, was completely unprofessional and made it clear that they are in this for the money. There are too many plumbing companies in Austin to risk hiring this one! If you do hire them, be very careful that they are pulling permits and completing work as described in the quote.

Edited: Josh, I'm laughing that you edited my husbands email below. We have filed claims with the city of Austin for the work you tried to complete without permits and will allow them to settle this dispute. Again, you've proven what a horrible ethic you and your company have and how unprofessional you are. I worn anyone looking at this companies services to stay away if you do not want to have to watch over their shoulders as they work and worry about it being completed correctly.

Kathleen F.

Wow! I don't think I have EVER been this happy with a company in my life. This is what INTEGRITY looks like! Here's why...

We had our foundation lifted a few years ago and afterwards the foundation company sent a plumber to do tests on the water and drain lines. He said we had a *very* slow leak in the drainage system but it was nothing to worry about. We took his advice and didn't worry.

However, about a month ago our termite inspector drew my attention to a wet spot on the outside of our concrete slab directly below our shower. He said he thought we had a leak there and suggested we have it fixed (because termites love damp soil). So we began calling some plumbing companies, telling them the story about the previous plumber's tests and asking for someone to come out and give us a quote.

Only a couple companies would come out to give a quote without charging us a trip fee, so we made some appointments. I won't go into why I was unhappy with the first two plumbing companies, but let's just say I was becoming very leery of plumbing companies in general by that point.

Enter Accurate Leak and Line. WOW! From the moment I called their office, there was a marked difference. Jacqueline was pleasant and very professional. Even though we had to keep rescheduling the testing because spring storms kept flooding our yard, Jacqueline remained cheerful and reassuring, never indicating the least amount of exasperation when we had to reschedule AGAIN. I could hear her smile right through the phone lines.

Well, the soil finally dried out enough and the day of our static test arrived. Clayton arrived exactly on time and greeted me with a professional but warm handshake. He followed me to the back yard and as he looked at the damp spot on the slab, he listened carefully as I described what had gone on with the house up to this point. In the master bath he carefully looked at the shower fixtures and then quietly but confidently said, "There's your leak. You have gaps around the fixtures and I believe the water is splashing into those gaps and running back there to the outside of your slab." He then gave me a very thorough explanation of why he believed the problem was above slab, not below. The best part is that he did not talk down to me, treating me as if I could not comprehend the physics and materials. Thank you, Clayton! That alone restored my faith in plumbers.

He did not charge me for the trip, and he did not even slightly push me into running (very expensive) tests for leaks because he was quite sure of his diagnosis. Clayton saved us THOUSANDS of dollars that other companies would have happily steered us into spending. He put my mind at ease and relieved an enormous worry I had been carrying.

Not only that, but he also handed me a short piece of pipe so we can raise up our sewer cleanout to ground level - and gave very clear instructions on what type of connectors to buy and how to do the work. Amazing!! He didn't have to do that. What a kind thing to do!

If we ever do require any leak repairs, Accurate Leak and Line will be the ONLY company we call. The respect they show their customers is amazing. Integrity and honesty - those words really and truly do describe Accurate Leak and Line.

Kirin C.

I had to get original cast iron plumbing (1950s) removed and replaced under a slab foundation. This involved excavating, removing cast iron, installing PVC, and refilling. Accurate Leak & Line provided the most competitive quote and completed the job ahead of schedule. They were very efficient and communicated status throughout the job. They always left me with a high level of confidence. I highly recommend them.