Accurate Leak and Line - Austin

Benjamin G.

We needed our cast iron pipes under the house replaced and asked multiple companies for quotes (we hired Accurate Leak and Line). Three companies provided a quote and two (Accurate Leak and Line being one) quoted about $30K (the 3rd quoted about $40K). Accurate Leak and Line was the only one quoting a flat fee while the others gave an estimate that could change depending on what they might find. Clayton was the first rep that came on site for the quote and has been very responsive during the whole project.

The work was completed in 8 business days and passed city inspection (which tells me the plumbing work was good). The crew did an amazing job cleaning up! You wouldn't know that they were ever here.

Two (minor) complaints/opportunities for improvement that did not justify taking a star off:
1) After the tunnels were dug and the plumbers came, they had to go in and out of the house a lot to work in the bathrooms for the pipe replacement. They had to go through a room with carpet and it would have been nice if they had put down a tarp or something as their shoes were pretty dirty from all the dirt by the tunnels they had to walk through.
2) They worked on some pipes for the washing machine as repairs were needed since the previous owner did not do things to code. The work was included in the price, but they had to cut the drywall and it is up to me to repair the wall. They did state they could recommend someone, but it would have been nice if they would have subcontracted that internally to leave me with a completed job. Might not be something the industry does generally so that's why I would not consider this as a complaint but more an opportunity for improvement.

Michael H.

Accurate Leak & Line are outstanding pros. It's been many years since they undertook a major job for me in Lakeway and I was waiting for an opportunity to praise, thank and recommend Josh and his team for promptly identifying and solving the problem at a very fair price and with a minimum of disruption.
I have also used to replace the entire plumbing system at a rental property in Houston with PEX piping and once again they did a great job for much less than anybody else.
I have recommended them to everyone in my sphere and I will not use anybody else.
Michael H.
Lakeway, TX

Havalah W.

We had a major issue and needed some serious help. Our house is old and we had a cast iron issue. This company was great! Patrick was our main person on site and he made the job more understandable and was very nice and professional. It's pretty rough place to be in to have a tunnel dug under your home and have ALL the old cast iron taken out and new pipes put in. I was shocked how fast they were! Guessing bc of the size of this company and how many times they have done this makes it as easy as just another day.
Definitely not a cheap venture but again, these guys made it as painless as they could. I would highly recommend them and would use them again in the future if we ever needed a big job done like this again.

Kathy H.

Recommend them highly!! Came out and checked for a leak in the line. Found it quickly - very courteous and professional. great experience with representative!!

Alan G.

We have a contract to buy a condominium and wanted to hire a plumber to inspect the cast iron pipes with a drain camera. The first plumber we hired was unable to get his camera working after two visits. The option period was about to expire and used Yelp to find Accurate Leak and Line. I called midday and asked if they had appointments that day. They were booked but offered to come out the next business day. That didn't work, since it would be after the option period expired. I told that to the woman answering the phone. She was wonderful and made some calls to her team to find a tech for that day. She came back and offered someone who could be there within the hour! The tech showed up on time, was extremely efficient and knowledgeable and gave a great assessment of the pipes at a fair price.

What a fantastic experience. I can highly recommend using their service.

Rhan J.

My old cast iron sewer pipes under the house badly needed replacing. I called for a estimate and they came out the next day, measured and advised what needed to be done. Got the bid e-mailed that afternoon. After I accepted the bid which was very reasonable, we agreed on the start date.
They excavated under my house in one day and replaced the sewer pipes with PCV the next day. Waited a couple days for the city inspector then they came and back filled all the dirt and patched the hole in back porch pad with concrete, cleaned up everything and it looked great!

This company is professional, knowledgeable and does what they say they are going to do! All of the office staff and crew were polite and patient with all of my questions and were just awesome!

I rarely give a 5 star rating but everything about this company rocks and I highly recommend Accurate Leak and Line!

Preston S.

We've worked with both Josh and Curtis. They've provided outstanding service, have gone above and beyond and have been great communicators. Couldn't recommend them more!

Gail H.

Accurate Line & Leak was unable to help me, as they only do work below the slab and my problem occurred above the slab. However, they have done work for me before (replaced lines under my slab) and I was extremely pleased with them. They did a huge job and were in and out (including inspection) in 3 days.

John H.

I highly recommend Accurate Leak & Line. They offered a very competitive price, performed excellent work, and the team was a pleasure to work with.

We realized we had a broken main line under our house a day or two before the "big freeze" here in Texas. We managed for a week without water or power during the freeze. Once the freeze was over and power was restored, we started making phone calls to get estimates and have the main line repaired. The first call we made was to a large, well-known company that provided an outrageous estimate of $18k--and we had to pay for the privilege of receiving that estimate. Fortunately, I have a father-in-law in the business, and it was his opinion that the $18k estimate was outrageous and that the other company was likely taking advantage of the post-freeze demand. We called Accurate Leak & Line who arrived at our house on time, were very courteous and knowledgeable, provided a free estimate, and came in at well under half of what the other company estimated. Equally important for us at the time was their willingness to work with our tight schedule since we had visitors arriving from out of town in a few weeks. Given the price disparity between the two estimates, we decided to get a few more quotes to get a better sense of what an accurate estimate should be. We were very pleasantly surprised to see that Accurate Leak & Line remained one of the most competitive quotes. Clayton, Jacklyn, and the rest of the team at Accurate Leak & Line went above and beyond to accommodate us, and they were a pleasure to work with at every stage of the job. The work was done well, on time, and we have had zero issues since then. Exactly what we hoped for.

It isn't easy to find companies that operate like Accurate Leak & Line. I hope I never need services like the ones they offer again, but if I do, they will be the first people I call.

Erin W.

I called in regarding a leak in my home's slab and once Jaqueline determined it wasn't a plumbing issue not only did she become rude, but she hung up on me. I called back to ask if I could speak to a manager due to her poor customer service attitude and hanging up on me and she responded, "you're not a potential customer, so if you give it I'm going to dish it back to you." Then she hung up on me again. I called back again asking to speak with the manager and she said, "I am the manager. No one is in. I'll have someone call you." She hung up on me again. Then someone named Josh called me back and gave me a thorough explanation of their services vs my needs. It was appreciated, but yet again he hung up without a goodbye once he was done explaining. Guess I'm just shocked at the lack of customer service by this company. Just because I wasn't a customer today, doesn't mean I wouldn't be one in the future and/or recommend friends and family. There's a lot of plumbers in the area and I recommend giving your business to a company that treats people with respect and customer service.