Accurate Baker Elman

Matt G.

This review is only on one visit, but have to say I was very impressed with Baker Elman from start to finish. I had my hot water tank replaced, from when I called to schedule the appointment to when the work was completed everything went smoothly. When scheduling the appointment over the phone, the person I spoke with explained in easy to understand terms what they would be doing and the cost (very helpful for someone like myself who knows very little about hot water tanks). I also needed to have my bathroom sink stopper fixed, when I emailed to see if they could take care of that as well I received a response within minutes saying they could. A very satisfying experience across the board.

Heather B.

Amazing plumbers and team. One aspect of this team I appreciate is that there is a professional team dedicated to scheduling the work that comes in and communicating with homeowners- this makes all the difference in the world in terms of expectation setting and not over promising. When the plumber comes out he or she is on time, courteous, gives information and options, and respectful. Thank you for all the jobs you've done for me so far- drain clearing, boiler repair, hot water heater replacement. Every job has been top notch.

Joe C.

I have used Baker-Elman three times. Once to install a new furnace and water heater, once to fix the heat in the dead of winter and once for a urgent pipe leak. The furnace and heater installation went very smoothly and on schedule. The two urgent calls were handled within hours. My experiences with Baker-Elman have been fantastic and I have recommended them to others.

Maggie W.

Unreliable and late for scheduled appointment, then didn't end up solving the issue. I went with another company instead to get my issue resolved because this company is incompetent. Do not use them!

Tania P.

Had a terrible experience with this company and will never be using them in the future. They are unreliable and poor communicators, to the point where I got stuck waiting for a long time and no plumber ended up coming. We scheduled an appointment so I planned to be home during the agreed upon time frame. They called and emailed saying a plumber was on the way. More than hour later, I called to find out if he was lost or had the wrong address and they said they sent him elsewhere. They were extremely rude during this phone call. I was literally waiting by the door for over an hour so the guy wouldn't ring the bell and wake up my babies, and they decided to change their plan based on what was convenient for them, not the customer. Terrible business-people & communication, very disappointed, not worth my $$.

Jamie M.

This company will rip you off if they can! If you don't have your dishwasher installed by the time they get there, they will try to tell you that there's nothing they can do it and then send you a bill for $100.00 4 weeks later. If you question why they're billing you $100 for having done nothing, the guys wife or threaten to sue you! Make sure to have your checkbook in hand. These people are crooks.

J. H.

I called them on a Friday because my water heater started leaking and was flooding the basement. Steve came within a couple of hours, and immediately rearranged everybody's schedule so he could send one person the same day and make sure we had hot water in the weekend. Drew came only a few hours after my first call and installed the new heater with competence. No extra charge for the emergency. I was really impressed... and thankful!

Nate E.

I'm basing this off of just one visit, and a simple job at that, but I'm really impressed so far. I had another plumber out here to do a simple kitchen faucet install, and after quoting me $400 and then saying he couldn't fit under my sink, he left. I called Baker-Elman and they were really pleasant on the phone, setting me up with an appointment a few days later.

The plumber showed up on time, was very nice, and did a great job. The whole thing took just over an hour and cost me around $160. I will continue to call Baker-Elman for any future plumbing issues. These guys are great.

Sheryl R.

I have used Baker-Elman for several years and have always had absolutely superb service. They will come on an emergency basis, show up as scheduled, do excellent work and clean up after themselves. I've worked with many plumbing companies and this one is the one to call!!

Stephanie G.

Great service yesterday. We live in a condo with a unit below ours. The seal on our toilet broke and was leaking water into our neighbor's unit below. We needed fast service so that it wouldn't cause too much damage. We called and someone was at our door within 45 minutes. They did a great job, the plumber was professional and the job was done right.