Accurate Baker Elman

Beverly R.

Able to get an appointment the day after my initial call due to only having one shower in house. Arrived on time, personable and professional. Great detective work in finding a leak from our tub/shower combo that ending up leaking through our garage ceiling. Found a crack in bottom of our fiberglass tub. Was able to refer us to a company that could potentially fix the crack in the tub. If unable to be fixed, we will work with Baker-Ellman again in coordinating having a new tub put in. Have used Baker-Ellman in the past and will continue to use them for any plumbing issues.

A W.

I can't believe that people complain about plumbers when they can contact Baker-Elman. They are unbelievably competent, reasonably-priced and show up when they say they will show up: in short they are everything that many plumbing companies are not. Every employee I have encountered from the front-office staff who takes care of customers to the tradespeople who come out to do the job exude competence and care for their clients.

Two winters ago when our old boiler had problems, Baker-Elman came out to fix it, replaced a part for a $150 or so, and reassured me that the old boiler would more than do its job for the winter when any other plumbing company would have immediately tried to upsell me on a new boiler. This year I took advantage of gas company incentives and finally decided to upgrade to a high -efficiency boiler and could not be more pleased with the work that Baker-Elman did.

Meredith A.

I found these guys through Angie's list. They were responsive and came out and unclogged my shower drain when they said they would.
The only thing I had to chase them for was the bill, LOL! I reminded them to charge me last night and got the bill this morning. Their pricing seems very fair to me.
I will definitely call them next time I need a plumber!

Sarah D.

These guys are great. I used them recently to install a sink and a pump in my basement so I could continually drain my dehumidifier into the sink rather than having to dump it out 3+ times a day. They were super professional throughout the entire process: gave us lots of information and were responsive during the initial consultation, showed up exactly on time for the installation appointment, did the work well and quickly, and charged a fair amount. I will definitely use them again for plumbing work. It was also great of them to service East Boston (where I live) from Newton (where their HQ is).

Heidi L.

Thrilled with their service - the men who came to install my tankless water heater were so wonderful. They did a great job, less than competitors, cleaned up, conscientious, and loved my dog. 5 gold stars!

O. G.

If I could, I would give this company ZERO star.
They came to my condo unit just to tell me that they cannot do the work.
A day later, I receive an invoice for $160 for showing up and doing nothing.
Somehow, one company that I also called stated upfront that they would charge me for the visit, which I declined.
And another company that came out and inspected was able and capable to do the work.
Baker-Elman Plumbing, stop hiring incapable or lazy plumbers who cannot or will not do their work and let them tell you the repair was beyond their skills and training.
BTW, thank you for filing small claims and see you at the court.

Sean W.

Baker-Elman offers the best of both worlds - the professionalism of a big company and the care of a family business. Top to bottom, every person in the office and every service tech has been terrific. Don't waste your time with other companies.

John H.

This is the best case of a multi-generation business becoming too big for its plunger-so they do all they can to suck jobs not to their liking out of their system: 1) the ""we're booked til' (name month 3 months ahead of whenever U call, 2) have a secretary ""just follow orders"" and lie about prev. customers/giving references to non plumber outfits (e.g Drain Busters, etc) and telling you they can do tasks without telling you it is actually best left to someone with a license, 3) have absolutely no loyalty if you're not in their affluenza burb area (which is also disjoined as ""SHaron and Newton"" for locations.
My parents used them in the early 1960's, when I was a child...we had a sticker on our H20 heater, which is why I remember. They came over once, to change a water heater, but spare me their prices for warranty on it being ""graduated scale""...I think they would more likely be doing business with me if they cleaned up the Challenger explosion Nevermind my individual experience...hope you have fun convincing them to come out themselves rapidly if you have an emergency.
Baker-Elman=stale cookies in the office, Elmer's glue level of customer service-can't say they aren't technically adept though.

Matt G.

This review is only on one visit, but have to say I was very impressed with Baker Elman from start to finish. I had my hot water tank replaced, from when I called to schedule the appointment to when the work was completed everything went smoothly. When scheduling the appointment over the phone, the person I spoke with explained in easy to understand terms what they would be doing and the cost (very helpful for someone like myself who knows very little about hot water tanks). I also needed to have my bathroom sink stopper fixed, when I emailed to see if they could take care of that as well I received a response within minutes saying they could. A very satisfying experience across the board.

Heather B.

Amazing plumbers and team. One aspect of this team I appreciate is that there is a professional team dedicated to scheduling the work that comes in and communicating with homeowners- this makes all the difference in the world in terms of expectation setting and not over promising. When the plumber comes out he or she is on time, courteous, gives information and options, and respectful. Thank you for all the jobs you've done for me so far- drain clearing, boiler repair, hot water heater replacement. Every job has been top notch.