Access Heating, Air & Plumbing

Jim B.

My initial experience was not good but after speaking with the staff at Access Heating & Air we were able to come to a resolution and currently trying to rebuild trust.

Qiuhao K.

Roland was very professional and worked efficiently .I would Highly recommend this company for my friends any of your HVAC needs

Bill T.

Great team. Clear expectations set from sales interaction to execution of install. You can tell the team truly cares about what they are doing by seeing the attention to detail from every aspect of the job. From the straight and clean lines of the lineset, and ducting, to the question and answer to make sure the system was optimal for our use and house. Top notch in all aspects.

Scott S.

Ridiculously overcharged!!!

My AC went out July 7th and these guys made it out same day (business hours) which was great. Based on symptoms and a visual of the capacitor, knew what was wrong w/in 5 minutes. Replaced the $25 part and ran a few diagnostics. Gave me a squirt of 4oz of R22 Freon which I did not ask for and was stated would not be billed. And that was that. Spent about 35 to 40 minutes on site including time for a few glasses of water, some headache meds and chit chat time
.
Final bill - $440!

I paid but it seemed pretty steep so I politely asked for an itemized invoice the following day and 4 more times over the next 10 days. I really didn't think it was unreasonable to want to know exactly what I paid for.
I have yet to see that invoice.
I Will never use these guys again & cannot in good conscious recommend them.

A quick look into their review history will reveal some very similar stories and a habit of grossly overcharging. Especially for capacitors. I had to chuckle at one explanation offered which was that they only install the premium made in the USA capacitors. You know, the ones that cost $25 instead if $10!

I would avoid these guys at all cost. Many, many fair, honorable and respectable choices out there who won't gouge you for basic repairs.

I've downgraded my review from 2 to 1 star based on the fact that after 13 days of trying to communicate with them, i only hear back after they see the poor reviews and i still have yet to see any attempt at an itemized invoice. Pathetic business ethics.

Be forewarned; if you do pick them and it's your capacitor, a 10 minute installation of a $25 part is going to cost at least $440.

Joy S.

James and Luke were fast and friendly! They came out to do my regular service on my a/c and they were took care of business and had things up and running in no time. I called Monday and they were out Tuesday. I'd recommend them to my friends and family.

Barbara B.

Would never call them again. My AC and furnace are less than 4 years old and the tech gave me an estimate of $9,000 to do things to the furnace that were unnecessary. I feel that he saw 2 older people and could pull one over on us.

Shauna F.

I have never had a bad experience with Access. Everyone is very professional and have been wonderful to work with no matter if it was an install, service or maintenance visit. This time I had Roland come to my home to perform the maintenance for the first time and Cord (sp?) book my appointment. They were both very helpful and great to work with.

Ace N.

James and Roland were professional, efficient and extremely friendly. We have done business with Access Heating & Air for years and have never been disappointed. They do not try and sell you things you don't need and also let you know that they have the least expensive filters that we can drop by and pick up at anytime.
Thanks!

Christine W.

If you're looking for the cheapest price - I'll flat out tell you, you're not going to find it here. If you're looking for reliable, friendly service and thorough work - call them. And be honest with them about what your situation is. They WILL work with you to provide a variety of solutions. One year, they triaged the repairs over the course of several months so it didn't hit me all at once. I will always use them for HVAC service.

Joe B.

This company charges far more than a fair rate. Do your research in Boise before calling this company. Very friendly, but they surely don't understand how repeat business works...as it relates to competitive/fair pricing.