Access Heating, Air & Plumbing

Athena G.

My husband called and requested for someone to come do a basic service and cleaning (we have never had any problems with our HVAC) since we are selling our home and that was part of the agreement with the buyers. Someone came out and did a full inspection of our HVAC and then quoted us over 2600 for a deep cleaning since our system was ""extremely dirty."" We are selling our home so we weren't interested in any extra services and we were told we basically needed to restore our 21 year old system. Ended up paying for another service/cleaning from a different company that understood more of what we were wanting and was more reasonably priced. 200 dollars for a ""service"" didn't include filters or basic cleaning that other companies offered. Should've done more research prior to contacting them. Pretty disappointed.

Isabel B.

This business is horrible. For 3+ years I trusted them with my home, the recent transaction of replacing my AC was a nightmare, I wish I could post pics here, they would not produce a written bid before installation, long story short, the bid and invoice they FINALLY produced after repeated requests, was dated for 9-10 days after installation, where they BILLED ME FOR ONE SYSTEM OF GREATER VALUE AND INSTALLED A INFERIOR SYSTEM THAT IS INADEQUATE TO COOL MY HOME. They said I gave permission by phone, and cannot produce that recording, and under no circumstances did I authorize anyone to pull out a 3 ton and put in a 2.5 ton, and then they billed me for a 3 ton, I have all he proof, and the conversation never happened. I have been told by other vendors that the Lennox they quoted isn't even available, no one can get it (they bid Friday for an install Monday) I cannot believe anyone would do this, let alone in the times we are currently experiencing in this world. I'm a nurse and I do not at any time in life, need this added stress, let alone during COVID. Three years ago they replaced my furnace had to do it twice because the first piece of garbage they put in failed, made a big deal that they were so kind and stepped it up to a better system at no charge, I'm petrified to find out what they have put in, it's under my house and no one but them has seen it. It always crossed my mind, ""would they try to make up for that with the AC? NO, I told myself, they are honest and reputable"". I am crushed, I do not have the money to replace this with an adequate system, they are dishonest, when I busted them AT THE END OF THE DAY, (they didn't tell me they were putting something different in), they pulled this big story that they did it out of the goodness of their heart, at no charge to me, I told them I didn't have more money to throw at it and I didn't authorize it, they said it would run better with my furnace (my furnace has run fine for 3 years with a Lennox AC) then they said, the system we bid wasn't available, seriously, they didn't know this at the time of bid, they bid it Friday morning for install Monday morning. AND THEY INSISTED I DIDN'T HAVE TO BE AT MY HOME FOR INSTALL. Well I was because I have dogs and they changed out the staff at the last minute 'WITHOUT TELLING ME. Turned my clinic upside down trying to cover so I could leave. Then the question of permits came up, when they came to my home to take pics (permits should have been initiated before install or at least at the time of install), the guy called me and insisted I didn't need to be home, because he only needed access to my garage to see the water heater, I told him this wasn't about a water heater, when he figured it out, he still insisted I didn't need to be home, I had to remind him my gates are always locked and MY DOGS ARE OUT !!!!! STEER VERY FAR AND CLEAR. and if anyone has any questions, I have documentation to substantiate this, I'd be happy to show you. I couldn't upload them.

Rachelle W.

Have had an annoying interaction with scheduling person. Canceled my appointment
and said I wanted no further contact.I received more messages after asking for no more contact. I essentially canceled my appointment based on the rudeness.Glad not to have this person in my life.Have an excellent day Riley.

CJ G.

I had an issue with my furnace. Called Access, they sent a technician out the same day! The tech, Jeff, has been out to service my HVAC system in the past. He is extremely professional. You can tell he is very knowledgeable and it gives you comfort knowing your heating & air are in good hands when you call Access!

Barb O.

We have been very happy with the service from Access. Luke did the routine furnace check and he was very professional and friendly. I really like that a picture of the tech is sent to you before he arrives. Great company to work with !

Jim B.

My initial experience was not good but after speaking with the staff at Access Heating & Air we were able to come to a resolution and currently trying to rebuild trust.

Qiuhao K.

Roland was very professional and worked efficiently .I would Highly recommend this company for my friends any of your HVAC needs

Bill T.

Great team. Clear expectations set from sales interaction to execution of install. You can tell the team truly cares about what they are doing by seeing the attention to detail from every aspect of the job. From the straight and clean lines of the lineset, and ducting, to the question and answer to make sure the system was optimal for our use and house. Top notch in all aspects.

Scott S.

Ridiculously overcharged!!!

My AC went out July 7th and these guys made it out same day (business hours) which was great. Based on symptoms and a visual of the capacitor, knew what was wrong w/in 5 minutes. Replaced the $25 part and ran a few diagnostics. Gave me a squirt of 4oz of R22 Freon which I did not ask for and was stated would not be billed. And that was that. Spent about 35 to 40 minutes on site including time for a few glasses of water, some headache meds and chit chat time
.
Final bill - $440!

I paid but it seemed pretty steep so I politely asked for an itemized invoice the following day and 4 more times over the next 10 days. I really didn't think it was unreasonable to want to know exactly what I paid for.
I have yet to see that invoice.
I Will never use these guys again & cannot in good conscious recommend them.

A quick look into their review history will reveal some very similar stories and a habit of grossly overcharging. Especially for capacitors. I had to chuckle at one explanation offered which was that they only install the premium made in the USA capacitors. You know, the ones that cost $25 instead if $10!

I would avoid these guys at all cost. Many, many fair, honorable and respectable choices out there who won't gouge you for basic repairs.

I've downgraded my review from 2 to 1 star based on the fact that after 13 days of trying to communicate with them, i only hear back after they see the poor reviews and i still have yet to see any attempt at an itemized invoice. Pathetic business ethics.

Be forewarned; if you do pick them and it's your capacitor, a 10 minute installation of a $25 part is going to cost at least $440.

Joy S.

James and Luke were fast and friendly! They came out to do my regular service on my a/c and they were took care of business and had things up and running in no time. I called Monday and they were out Tuesday. I'd recommend them to my friends and family.