Accent Comfort Services

Rich G.

Paid $74 for service call to diagnose a water heater leak. Tech recommended replacement of an 8 year old Rheem water heater. Turns out, the water heater isn't leaking, the flue pipe is leaking rain water from the outside wall. Called the service department to discuss the mis diagnosis, and potential remedy, and got zero empathy. So much for good old fashioned customer service. Very disappointed!

Rich D.

Bad plumbing experience, a 5 minute assessment (this is from time at front door until I paid and he left) cost $74 and the plumber told me what the problem was before he got to the bathroom. Once warranty part comes in can charge another $185 to repair, they could have accessed the problem over the phone. Accent Comfort came as a recommendation. I won't use them again.

Gary E.

Wayne from Accent has fixed both my my heating units. He is very knowledgeable, prompt and so courteous. He is a true professional in every way and I would not hesitate to recommend him. I am also very impressed by the other staff members from Accent. They really try to help their customers out. I highly recommend this company.

Montana A.

We were forced into using this company as our (first) plumber through our home warranty company when our hot water went out. Trey came out and was immediately thrown by the ""Code 11"" error our tankless water heater threw up. We had to Google it and tell him what it was- something to do with the igniter. He immediately (and wrongfully) assumed that it meant a gas leak and didn't even bother taking off the front cover. Just told us to call the gas company and then call them back if that wasn't it. Well, it wasn't (after the gas company dug up our lawn) and trying to get them or any other plumber back out through our home warranty company was a nightmare (30 minute wait times). We finally got another plumber to come out and waive the service fee- he tightened the igniter, water got hot, and he went on his way. The fact that Trey didn't even CHECK the igniter when that was what the code clearly said the issue shows his incompetency and the incompetency of the company.

Brandi C.

had no hot water. I had the gas company come out and he said it was a problem with my thermostat on the heater. My hot water heater was still under warranty for parts. I was able to get the part and my brother replaced it for me. We were still unable to get the pilot light to stay lite. So I called Accent because they were mentioned on the Rheem website. I wasn't sure if there was something else going on inside the heater. The guy came out and was able to light the pilot light in less than 5 minutes. I am not sure if it just needed time for the gas to start flowing again or what. They charged me $150 to light the pilot light! It was ridiculous. I wish I would have tried to relight it myself before the technician arrived. I would have saved $150.

Donald M.

I was unfortunately in need of their services twice in one week. One hot water heater issue then the next day I had an air conditioning problem. I don't understand how anyone could possible use anyone else. They had same day appointments both times I called. The techs were both super nice, courteous, and professional. They would answer any questions along the way and one guy even gave me some tips to help make my hot water heater last longer and showed me how to do it. Both techs were super quick in diagnosing, explaining the problem, best course of action for repair, and fixed it same day. I guess I was a little lucky with parts being available, and my luck normally sucks with that kind of thing. Neither one tried to sell me anything I didn't need, or tell me I should replace everything, etc, that I have had on the past. I might sound like a commercial, but if you have a plumbing, electrical, or hvac need, there is one place to call.

John D.

Terrific service with a very knowledgeable and honest technician. We will continue to use them for our HVAC and plumbing needs! Life savers when our AC went out on a hot day!

Sarah C.

Do NOT trust this company. Not only have they been extremely rude through the process after our air conditioning quit cooling, we have also been over a week without A/C only to have them tell us there is not temporary solution and that we have to wait until the new part is ordered to schedule a date for them to come fix it permanently. This company was given to us by our home warranty company.

We have had to place several calls to get on the schedule for the permanent fix after the part was ordered last week. When we finally got a hold of someone, they made us pay 50% down payment for charges that were never discussed when the technician was out at the house before we could get on the books. The only way we agreed to pay was because it was refundable. THEN, they told us they can't come out for TWO WEEKS. This would be 3+ weeks total without air conditioning. Feels like we were held hostage because we were going through our home warranty.

Feeling this wasn't right, we called another company for a second opinion (that we paid $150 out of pocket for). They came out same day, were extremely helpful and put in a temporary fix that this company said they couldn't do. AND, he said we don't need to order the expensive new part or do any of the things this company said we had to do to get our AC back on.

Do NOT use this company unless you want to be lied to, nickel and dimed, or taken advantage of. Extremely disappointing.

Tammy K.

I have receipts to show this company has been to my house 6 times in 2 months. My central air has yet to cool my house to a comfortable temperature.

Tricia C.

Please dont't get involved with this company!
Working with this company and Total Protect Home Warranty on THE SAME CLAIM since March 2017! Now I'm the designated person to wait for them! The stress is killing us all!