Accent Comfort Services

L M.

Warranty related call-No hot water and was told the could not come until a whole week from the call. They worked out something to come next day and early am-it worked out well since it was only a pilot light matter. The only downside is I did not receive a call prior to the arrival, but I was expecting them.

Matt H.

Worst HVAC company out there. Do NOT use them. Had the worst experience with these guys. The 2 owners are only in the business to make money. They will provide with you a list of items that they say are ""code requirements"" but if you actually check with the county inspector - they are completely lying. I talked to the BBB and there are multiple claims filed against this company. Please - seek any other company than this one.

Md V.

_textComplaint ID: 17467142

Complaint Information

Complaint ID:

17467142

Date Filed:

6/23/2022

Complaint Type:

Service Issues

Filed with:

BBB
9719 Northeast Parkway
Matthews, NC 28105
Phone: (704) 927-8611
Fax: (704) 927-8615
Email: [email protected]
URL: http://www.charlotte.bbb.org

Consumer Information

Name:

Ms. Montana VanHook

Address:

214 FAIRWAY DR
SHELBY, NC 28150

Daytime Phone:

(760) 808-1332

Evening Phone:

None Provided

Fax:

None Provided

Email:

[email protected]

Business Information

Business Name:

Accent Comfort Services, LLC

Address:

Charlotte, NC 28269

Phone:

(704) 509-1200

Complaint Details

BE WARE!!!! THIS COMPANY IS FRAUDULENT ! MY WARRANTY SENT THEM TO REPLACE AN A.C UNIT. MY FIRST CONCERN WAS THE VERY YOUNG MEN ONE WHO COULD HARDLY GET A WORD OUT WITH RED EYES. I WAS TOLD THE JOB WOULD TAKE 8 HOURS. AFTER 3.5 HOURS THEY WERE GONE. IMMEDIATELY I NOTICED MY NEW UNIT WAS NOT COOLING AND NOW A SEPERATE UNIT THAT WAS FINE WAS NOW NOT WORKING. WHILE GOING TO THE BOILER ROOM I WAS HIT WITH SHOCK. LEAKS CVC PIPES HANGING ON BY MY HUSBAND'S TAPE THEY GOT OUT OF HIS TOOL BOX FROZEN PIPES SCREWS FILTERS BASICALLY EVERYTHING LEFT IN SHAMBLES . NOW I HAVE NO AC AT ALL. I CALLED MULTIPLE.TIMES AS THE LEAKS WERE GOING INTO MY FINISHED BASEMENT . FINALLY, AFTER TWO DAYS I WAS UPSET THEY TRANSFERED ME TO THE owner WHO INSISTED I WAS LYING. THEN WHEN I LET HIM KNOW I WOULD BE FILING A COMPLAINT WITH THE BBB-sueing him unless they fixed the issue that day , he said he would not send anyone here because I was threatening him all the while he was screaming and cursing at me a mom with small children in a house with no AC after 8,000$ . I just had another verified company come out to access the damage and his team set up the coils on a unit that was not supposed to be touched and because they left all the parts off it froze up the perfectly good unit. DILLINGS HEATING AND AIR saved the day . They came out that morning spent hours redoing all of accent comforts backwards wrong work, repiped everything, put all the parts back together unfroze the coil before it broke and only charged me their diagnostic fee of 80$ ! My suggestion is call Dillings heating and air where their fair and know what their doing , NOT accent air where the owner yells at woman calls you a phyco for being mad about your property left damaged and both ac units not working after 8k! They stand behind their brand take your money go through your personal stuff and break what's there. Here are the photos of how accent air left my home..p.s yelp reviews don't lie look at this clowns reviews compared to Dillings who has 5 stars

Kristina B.

As other reviews, I have been subjected to use this company per home warranty. Been out 4 times for HVAC system issues. Clueless technicians. They give a different diagnosis for coming back out in order to get the $100 service fee. They are a scam!!! Do NOT Use!!!! A zero star if possible

Sriram S.

Gunai is the worst customer rep I have ever encountered.

Got the appointment via the warranty company. Absolutely worst customer service possible. My appointment was for a water heater made two days in advance, and in the middle of a extremely cold week. Right in the middle of my appointment slot I get a call from the company that I have an appointment for the following Monday, with no reference to the fact that I was supposed to have a technician at my place at that particular moment. When questioned regarding the existing appointment, the customer service representative Gunai said "" Well things happen"". No apology whatsoever. And when I insisted that I need her name and my new appointment slot for the following Monday she BANGED THE PHONE ON ME and said "" you can call the warranty company"". After multiple calls back to the office based on the call in number I was able to get her name and the owner's contact and my appointment confirmation for Monday. I am yet to contact the owners as they are out!! Will update accordingly.

Lindsay S.

Used via a home warranty as other reviewers note. First appointment was ok-- plumber was friendly and while he wasn't able to fix the issue, he explained what the home warranty would and wouldn't cover and next steps. For the follow up appointment, I waited for the 2 hour window and the plumber never showed. The company says they left me a voicemail rescheduling the appointment (they didn't) and didn't have availability for another afternoon appointment for almost two weeks.

Bill H.

Like so many others offering reviews, it started with a home warranty call that dispatched Accent. Handful of plumbing issues, clearly explained to both the warranty and Accent before arrival. Plumber shows up after rescheduling their initial window. Walks the house and suggests we do all the work of talking to manufacturers and going to Home Depot for parts before he comes back. Clearly no intention of actually fixing anything while on site, but gathered the fee, for sure. After multiple calls and reschedules, a different plumber shows up and repeats what the first plumber did, only adding that the warranty wouldn't cover it, despite what the warranty company has just told us the day before, and here's an $800 estimate. Clearly, it is their business model, not just a coincidence of who comes out. Zero stars if I could.

Teadra P.

I would give ZERO stars if I could. I signed up for Yelp just to write this review. I am a new homeowner with no experience in HVAC, so I called my home warranty. They sent out these guys. The tech was super dismissive and told me to just change my filters. I asked him why one unit worked and the other didn't, he told me that I only had one unit on a split system. I was so confused because there appeared to be 2 separate units outside my house. He hadn't bothered to look. He just wanted my $75 service fee. I didn't say anything and let him leave. Fast forward, there are TWO units and the downstairs unit I was complaining about finally bit the dust. In the dead of summer. Thanks a lot!

Rich G.

Paid $74 for service call to diagnose a water heater leak. Tech recommended replacement of an 8 year old Rheem water heater. Turns out, the water heater isn't leaking, the flue pipe is leaking rain water from the outside wall. Called the service department to discuss the mis diagnosis, and potential remedy, and got zero empathy. So much for good old fashioned customer service. Very disappointed!

Rich D.

Bad plumbing experience, a 5 minute assessment (this is from time at front door until I paid and he left) cost $74 and the plumber told me what the problem was before he got to the bathroom. Once warranty part comes in can charge another $185 to repair, they could have accessed the problem over the phone. Accent Comfort came as a recommendation. I won't use them again.