Academy Air Heating, Cooling, Plumbing and Electric

Jo-Ann K.

We appreciate the time Zack took to write. We believe in local and family owned businesses. We understand the cost of doing business. Bottom line for all current and future customers, buy your own filters whether online or in a retail store. You'll save 400%. Always question pricing that seems out of whack because you may be expected to pay for a lot more than your filters, for example.

I've upgraded the review to 3 stars because of the intent to repair the policy and procedures. There's no justifying a 400% boost in filter costs.

Laura A.

Two days after our below OP and thereafter speaking with two representatives of Academy Air, one of which being the owner, we received in our mail a refund of all monies we were out of pocket due to our poor experience. The swift actions on Academy Air's part, after a poor experience, reflects they are a Company who does care about customers and does take steps to correct valid issues. The immediate response from Academy Air, the concern that was exhibited and the outcome shows integrity on AA's part. We will use them in the future and recommend them to others due to their good faith efforts.

Kate M.

We've now called Academy Air twice, and both times Michael was our tech. He is courteous and professional, and did his job well. The first time we called he came promptly and explained everything involved with our furnace problem, then fixed it that afternoon after running to pick up the part. The second call was to examine damage to our air conditioner that was caused when another contractor was working next to the unit and hit the freon line. He explained the extent of the damage and estimated the costs involved with the repair, then we talked about possible replacement since the unit is 15 years old and uses the old freon that will no longer be made after 2020. Will update this review after we make a decision and have the work/replacement done.

Julie A.

I called for service last Friday morning after my furnace started acting up. I cannot say anything negative about the phone staff as they were wonderful and worked with me to arrange an appointment around my work schedule. Similarly, the tech was professional and very nice. Unfortunately, despite those positive aspects, I will not be using this company again nor will I be recommending them to anyone and that is because I believe I was completely gouged on the price. I'm not familiar with furnace parts whatsoever, so am at the mercy of what I'm told. And unfortunately when it's cold you don't always have the luxury of time to get a second opinion. I was charged $389 for a capacitor that I later discovered (after asking around and researching on the internet) probably cost only $10-20 max. Even if you factor in the 20 min time spent replacing it, this is a ridiculous overcharge. I wish I would have thought to google it while he was there, but again, I took the tech at his word since I'm not an expert. Never again. I understand a company has to have somewhat of a markup on parts to ensure profitability, but that much of a markup seems unconscionable to me. I could not trust this company again and if you use them, be sure to investigate the pricing of parts before agreeing to use them.

Kevin C.

New owner is still a good person as near as I can tell. The employees continually impress with incompetence and I will never use them again. AC cut out so I called after the owner made good on yelp. Tech comes by well I can't isolate the problem but its electrical. My options were replace the the external wiring, the external and internal wiring or the whole unit. 1k 2k and around 5k respectively. OK send a rep over we may need a new unit. Meanwhile my wife calls Joe Schmo from you've never heard of us HVAC, 20 minutes in Sir, I see the problem. Sure enough I see a charred black wire with frayed insulation. I have no training in HVAC or electrical but it was OBVIOUS that was the problem.

Asking the gentleman what the damage is, well $150, (sharp departure from a few grand) but there may be more damage from shorts. Long story short there was a second damaged part he replaced for free as a result of the electrical shorts. Academy's tech not only said pop the breakers until it dies because the unit is almost dead (pregnant wife at the time) but doing so would do no damage to the system as a whole. Sure enough it did.

I wouldn't trust this company. When they came out I figured my unit was toast so i signed a service agreement that I paid a couple hundred for to get a discount. I will not allow them to complete the service agreement on my units. Its that awful. I'll toss away a couple hundred dollars before their incompetent hands do basic preventative maintenance on my units.

I see a trend Zachary. You are a good man, your inherited company kinda sucks.

Carrie S.

Highly recommend Academy Air. Their technician (Michael L) was called by us at 10pm because our AC was blowing warm air on an incredibly hot and humid day. He arrived a bit after 11pm and you would have thought I was his first thing in the morning customer... He was pleasant, courteous, efficient, and professional. We were fixed within a half an hour. My 17-year-old son even commented on what a great guy he was! A few years back, we had our heater installed by Academy Air and when the inspector came to sign off, he said something like ""oh I probably didn't even need to come with Academy Air putting this in."" If you are in need of Any HVAC, give them a call... and request Michael L. You won't be disappointed!

Carrie S.

Highly recommend Academy Air. Their technician (Michael L) was called by us at 10pm because our AC was blowing warm air on an incredibly hot and humid day. He arrived a bit after 11pm and you would have thought I was his first thing in the morning customer... He was pleasant, courteous, efficient, and professional. We were fixed within a half an hour. My 17-year-old son even commented on what a great guy he was! A few years back, we had our heater installed by Academy Air and when the inspector came to sign off, he said something like ""oh I probably didn't even need to come with Academy Air putting this in."" If you are in need of Any HVAC, give them a call... and request Michael L. You won't be disappointed!

Laura H.

Our AC stopped running in the dead of Summer. We called Academy Air and they got to us within 24 hours and fixed the problem. We signed up for their maintenance program also, it's a great deal and we have old systems so it was a no brainer for us. The technician was very polite, friendly and helped us understand what was wrong with the system. I love this company and will absolutely recommend them to all my friends and family.

Scott C.

These folks had taken good care of me in the past when I had problems with A/C, Furnace or Hot Water Heater, so I turned to them when my 18 Year Old Hot Water Heater died on Tuesday. We scheduled an appointment for Thursday to replace it. The technician showed up, estimated a price, then called his boss and was told ""we're not doing hot water heaters"", so he left. I REALLY don't understand why they offered to do the work and scheduled an appointment if they don't ""do hot water heaters"". The technician then told me that he would very kindly waive their fee to diagnose the problem. I decided to ""waive"" the ass-kicking I thought they deserved for making me endure two additional days of cold showers for no reason.

Tom Lacy Craig C.

Very Happy, the service Terry provided for us was outstanding with getting our new HVAC system installed and working correctly.
Thank you Terry!