Academy Air Heating, Cooling, Plumbing and Electric

Jay D.

Edit; after seeing my original review, Academy Air's owner called me, set up the repairs for free, increased my warranty and included labor for 10 years. For us that is standup business that will win our future business. If you have issues with this company, talk to the owner. He knew nothing of our original issues. Thank you Academy Air

Jay D




So this is quite long but hopefully will save people some money.

Three years ago our air conditioner broke down and had to get a new one. My wife and I got two bids and Academy Air was low. They put it in and we thought that was the end of it. After spending close to $4k one expects it to work and if history means anything, we should get 10-20 years of good service with minimal costs. Not the case with Academy Air. Three weeks after our new installation, our air conditioner quit working. Called Academy Air and they came and determined the factory that shipped my new unit had let something not tightened. They had the audacity to ask me for $1xx (sorry, do not remember the exact amount) to fix it. I threw a fit and they fixed it for nothing. Now, for the third year in a row, my air conditioner breaks down in the middle of summer. Each summer it costs us $300+/- to fix our still quite new air conditioner. Never again because now they want $700+ to solder something. I am sick of this company and are in the process of finding a different contractor to repair our air conditioner. Please do not just go with low bid and do better research than we did and find a good contractor.

Jay D

Pete S.

Had them come out to install ceiling fan. We were told we were the 2nd stop of the day. I called them at 11:30 am to find out what was going on. was told they would call to give 30 minute advance notice. I was about to leave on errands at 1:15 when they showed up with no advance call. They proceeded to tell me that there will be an up-charge to change electrical box if it was plastic. They didn't even say good afternoon or anything before talking about up-charge. Guess it was plastic. After spending at least 10 minutes in truck they came back in told me they were going to charge $470.00 to install fan.

I decided to get 3 more bids and they all were under $200.00 for install fan and proper electrical box.

What a horrible company. A total lack of respect by not communicating with their clients.

JoEllen P.

We are so impressed with Academy. We purchased a whole new AC/furnace unit. This was a process we were dreading, but knew the day was coming considering our system was so old and needed frequent repair. The service was prompt, professional, friendly and expert. We were fully informed of every aspect of the job and could not be more pleased with the result. They went above and beyond and even removed an old water heater from our basement that had been sitting there for years. A special shout out to Rich for doing an exceptional job for us. I would recommend this company to anyone considering a minor repair or major install.

Matt C.

Dave Pitchers is an amazing GM and a great guy to work with. He truly does put their customers first and will work with you as needed. If you're in the market, give him a call.

Kevin R.

Must update my previous review of Academy Air. Mason has gone ABOVE my expectations of providing phenomenal customer service. I am absolutely blown away by this company wanting to rectify my problem. This company has been great. And I would highly recommend them.

Sean H.

We needed to replace our low-efficiency furnace and water heater after finding out they were vented to the old chimney and were not up to code when installed. Brian was very courteous and thorough during his walkthrough for the estimate. He found issues in the ductwork that were overlooked by other HVAC companies, and honored Academy's policy to match the price on a lower quote.

The contractors showed up and completed the work promptly, kept their mess to a minimum, and clearly explained all the features of our new equipment.

We'll definitely keep them in mind for future projects.

Courtney F.

Customer service was great - I called on a Saturday when my heat went out and they had someone out in an hour WITHOUT an emergency or weekend fee. They made me feel really safe with their service technician as the office and he personally called to let me know he was on his way. He was super thorough and extremely informative - and I liked that they are paid hourly not by commission so I didn't feel like he was a salesman in my home. He made sure I understood what was going on before he left and made sure to handle all the nuts and bolts.

He did have to order the part for me, but once I did my own research, I found the part was a third of the cost. This is typical in the field as you are paying for labor not the part, fortunately for me, I have a friend that is HVAC certified and could come put the part in for free so I didn't actually use Academy Air's services to install the part - but anytime I have an emergency or anything else, I will be returning to them. Great, friendly service, and I didn't feel like I was being cheated or used.

Shane T.

***NEXT DAY UPDATE***
30 minutes after posting my review yesterday, I received a call from the owner expressing his displeasure that I was miffed about the rates. He explained that keeping customers is far more important than rates and gave me multiple options to help me with the cost. I've never had this kind of response from a company that already had my money, and it's a rare thing to have someone go out of their way to make a customer happy. I would have been thrilled just to get a call. I still can't say enough good things about the service tech that came to my house. I'll look forward to seeing them for the autumn furnace maintenance

***ORIGINAL POST***
Had my AC go out last night and the tech was on site this morning by 10 AM. Extremely professional and courteous and had my unit up and running quickly. My only gripe is the price. My cheapest option was just a bit under $500 for a blown capacitor. That seems a little steep to me.
I can't complain too much. The two other repair companies I called couldn't get a technician out until the end of the week, and I really don't like electrocuting myself. I ended up putting in some refrigerant and signed up for the seasonal maintenance package.
Great service, no complaints there. Had I been able to wait for another company I would have, but I have a small child and I can't risk the house heating up with it over 90 degrees all week.

Jo-Ann K.

We appreciate the time Zack took to write. We believe in local and family owned businesses. We understand the cost of doing business. Bottom line for all current and future customers, buy your own filters whether online or in a retail store. You'll save 400%. Always question pricing that seems out of whack because you may be expected to pay for a lot more than your filters, for example.

I've upgraded the review to 3 stars because of the intent to repair the policy and procedures. There's no justifying a 400% boost in filter costs.

Laura A.

Two days after our below OP and thereafter speaking with two representatives of Academy Air, one of which being the owner, we received in our mail a refund of all monies we were out of pocket due to our poor experience. The swift actions on Academy Air's part, after a poor experience, reflects they are a Company who does care about customers and does take steps to correct valid issues. The immediate response from Academy Air, the concern that was exhibited and the outcome shows integrity on AA's part. We will use them in the future and recommend them to others due to their good faith efforts.