ABT Plumbing & Rooter

J F.

The plumber who visited our home gave us a quote for the necessary work upon his arrival and then discovered that he needed to go to the store to get a necessary part. After he did the work, the bill was $300 more than the original quote. We looked up the cost of the part online and discovered that it was a $20 part. We told the owner of ABT that we would not pay him $300 for a $20 part and his solution was to ""split the difference"" and charge us $150 for the $20 part. We will not use ABT again.

Devan L.

They came out and charged me $200 to tell me that there was nothing wrong with my sink and then two days later the same problem happened again, and they never fixed anything and they were going to charge me $700 to come out to try to fix it again and the customer service rep was rude and extremely disrespectful. I do not ever recommend this place ever ever ever

Catherine J.

I can not thank ABT Plumbing enough! Again they have saved me from a backed up main line. About every 12 - 18 months we get a main line clog and it never fails that it happens at night and before any warning. It also happens before I think about calling and getting a maintenance appointment. ABT never fails to get someone out to me to fix the issue and get my line flowing again (once it was even New Years Eve!). This means so much to me because I am a person that has many medical issues, who get her treatments at home and truly needs her toilets and shower working! Robert and his plumbers have always been so kind to me and have become a company that I can depend on. Many, Many Thanks! I highly recommend ABT Plumbing and Rooter.

WJ S.

Had gas leaking in the backyard and made an appointment with ABT Plumbing to cap off 2 lines and do pressure testing. I made it very clear that that's the service I needed when I made the appointment.

They gave me 10AM to 2PM window and show up at 3PM without any warning. After assessing the issue, the plumber told me that he will need to return tomorrow, not because he can't do it right now but just because he didn't want to work late. When I told him that I think he should fix it right now if he can, he simply said ""You need to find another plumber"" and left.

I took the day off to wait for this guy to show up and tell me that he doesn't feel like working late. I thought it was very unprofessional. Probably will never call this company again.

It was the guy in the picture that showed up.

Robin B.

Had them install a new faucet and new piping under sink as ours was very old. Professional & clean. Very happy with their work & very reasonably priced.

Anzhela Y.

This company is definitely on point with the way they care for their customers and how they efficient they are with their work. Robert has been SO kind and so professional that I call him and recommend him to anyone in the Ranchos Palos Verdes area. . He did a huge job for a commercial property recently replacing pipes damaged by roots. After the job was done he even called to make sure everything was okay and if we needed anything else. He was quick to asses the issue & let us know what needed to be done so it doesn't get that bad again. He definitely built his trust with us especially when we realized how smart he is when he detected an odor coming out of one of the bathrooms. Mind you, that bathroom had no issues that we even knew about but he chose to help us out in every way possible. Thank you Robert for your amazing customer service skills and for getting the job done right and on time!!

Victor E.

This Company was recommended by a neighbor. The service person who came to my house was punctual, courteous, and all business. He cleared the clog in my shower drain quickly and cleaned up after himself. The price was reasonable as well. I would surely recommend ABT Pluming & Rooter.

Linda V.

Robert and his tech was absolutely the rudest and most unprofessional people I've ever met running a business in Southern California. I was referred to them by my home warranty company and after speaking with the person that originally called I told them they wouldn't be doing my plumbing job because of the rudeness and lack of knowledge about Plumbing. It seem that I knew more about Plumbing than they did. They refuse to quote prices and don't show up when they make an appointment. Not to mention that they lie repeatedly. The next day, I got a call from the nice dispatch lady named Ana and she asked me to give them a second chance which I did. The same thing happened but it was even worse I've never experienced such a rude and offensive person or plumber in my life they need to be reported to the Better Business Bureau and consumer affairs. I hope nobody ever has to go through what I had to go through with this plumbing company they are the worst ever!!!!
Linda Veerkamp-Realtor-Manhattan Beach.
3109903606

Ash L.

The first plumber that came out was a disrespectful nightmare, BUT the office manager called me back to apologize and sent someone else not more than 30 min later! His name was Ray, he was so professional, polite, and got the job done so quickly. He also knew my home warranty company policies so well, he knew right away once looking at our problem that he'd be able to proceed to fix the problem without approval. He got the job done well, and cleaned up after himself.

Sherita C.

I was referred to ABT Plumbing & Rooter by First American Home Warranty ( my home warranty insurance).
My appointment was scheduled and confirmed on 2/19 for 2/20 with a 8-10 AM window. I informed the dispatcher that the time did not work for me, due to the fact, that I work. My faucet in the tub had been dripping for about 3 days. I really did not have a choice, therefore I took the morning off to have the service completed.
Around 9:42 AM, I received a call from a dispatcher at ABT Plumbing & Rooter informing me that my appointment would be cancelled due to an emergency within the company.
The dispatcher was very unapologetic which led me to believe that this is a common practice for the company. Customer TIME is irrelevant.
THANK YOU! for reminding me to appreciate good customer service, which I did not receive from your company.
It is my hope that you receive this feedback and improve the way in which you treat your customers and value their time the way in which, I hope you value your business.