ABT Plumbing & Rooter

Tom J.

Scam. Charged me $95 to tell me what I already knew...that I needed a plumber. I'm not kidding - literally made me pay them $95 for them to give me an estimate that was 50-90% higher than anyone else I have talked to. They are concerned about doing good work, which I get, but they will never get my business. Felt like a complete sell job from the minute the guy showed up. Wanted to replace everything when most things just needed to be fixed. So they probably lost out on a $2000-3000 job over $95 dollars. Not good business.

Laura K.

Awesome company! I called this plumbing company yesterday and they were great. We had a bit of an emergency with our sewer and they came within the hour and fixed the problem. He was very knowledgeable, was able to tell us what our long term issues would be and even cleaned up after himself. Then when he told me the price I was pleasantly surprised as I thought it would have been much more due to the urgency we had. I would highly recommend them.

Shelly F.

Fast, quality service from these guys! Very dependable and always on time! I recommend ABT Plumbing for all your plumbing needs.

Mary A.

I want to thank ABTPlumbing, Nic, for the great job he did to replace the supply lines and the associated connections on three toilets in my townhouse. They were old and very hard to get off. He showed up on time (actually early which I appreciated) and got the work done in an efficient manner. He clearly knew what he was doing, explained the work he was going to perform, and did a great job! Thank you Nic!

Philip M.

Good service, prompt, professional, and fair prices. Ask for Robert. They have shown up promptly, same day, weekend, holidays, and fixed several problems with my pipes. They explain what's going on, show me the problem, and describe the fix with an accurate estimate out front. - Highly recommend.

Bradley P.

I booked these guys to come out today and they said on the phone they would arrive shortly after 10AM. They got there early around 9:24, not that I'm against being ahead of schedule but I was busy with a meeting. So he asked what time will I be there and I said about 10:30 and he said great, see you then. 10:30 passes and I call them at almost 12:00. The guy on the phone said that they can't do the work, it was to change out a ball valve in a piece of equipment I have. He said that's not something they could do and that's not the situation. I maintained it was a simple ball valve connected with 1/2"" copper, he kept saying that's not something they could do and the situation was different and to call someone else out in my area. I was perplexed, what plumber can't replace a ball valve? Apparently these guys can't. Well if you can't replace a simple ball valve you shouldn't be a plumber. I called Carrera's Plumbing and they were able to change it out in about 30 minutes.

They didn't keep their commitment to meet me at 10:30 and I didn't even get a phone call. I was not happy with their customer service at all. I'm attaching a picture of this basic ball valve that they are incapable of changing. Even I know how to change this but I didn't have my pipe cutter and torch.

Update, after posting this review I got a call from the owner. He threatened to recruit bad reviews for my business because he had some friend's that had a bad experience. In addition, he threatened to call agencies on me. He called again and tried to threaten me. I got this all in my voicemail and will post a link. This is the most immature business owner I've ever run across. Instead of calling to apologize and own up to their mistake, which I would have been happy to have been understanding, he's trying to play dirty. Reporting him to Yelp... All the evidence I need for any of the agencies is in my voicemail and on this review so go ahead and be a jerk about it Robert.

Nuno P.

Watch out! They will reap you off!!! They say free estimate but they charge me over $100. The only problem was the tub valve was closed and even so they charged me over $100 to tell me that.
They're re not honest and definitely not professional. They don't know how to do business. We don't recommend them to nobody!!!!

Alisha M.

I am incredibly disappointed with the customer service of this plumber. I called for a client that was having trouble with a faucet and needed to change the cartridge. I explained this was a slight emergency as she was having guests the next day and they understood and we're going to make it to the house very early. When they showed up they attempted to repair and when they couldn't they just walked out after being very rude to my client. No trying to trouble shoot with the manufacturer, just gave up and left us high and dry. I would not recommend this company at all under any circumatance especially if they could not come through in a time of need.

Steven C.

Robert is my new go-to plumber!
Another company came out previously and tried to snake a stubborn bathtub that would not drain and gave up, saying that we would need to open up the walls and ceiling to replace the piping. I obviously wanted another opinion before resorting to such drastic measures so I called ABT and Robert was able to accommodate our weekend schedule for a visit and was exactly on time. He even took his shoes off before entering our house (the other guy said that 'his shoes were clean' and walked in on our carpet)!
Needless to say, Robert was able to snake the drain out successfully and we don't have to tear open the walls, saving untold amounts of $$! I especially appreciated that he was able to critically think through the problem and diagnose possible ramifications of the work.
Very professional, thorough and reasonably priced!

James C.

I'm not sure why these guys get such great reviews. I made a same day appointment with Robert at 11a for 4p. At 4:15p I called to find out if they were coming. Robert had ""lost"" my appointment. He did offer to send someone out - in an hour. Sounds like pretty typically bad plumber service. I passed on Robert's offer...