Absolute Rooter & Plumbing

Rudy T.

I am very surprised with all the 5-star reviews on yelp. I called Absolute Rooter based on referral from Home Advisor to snake a washer drain that clogged up in my rental property. My regular plumber Moe Zuleta with A-1 Rooter was unavailable, but he usually cleared this drain in 20 minutes and charged $50 .

Kareem with Absolute Rooter showed up for a same-day appointment with a very nice Mercedes utility vehicle. It goes downhill after that. He charged $129 minimum for service call which I reluctantly agreed to since he was already there. Remember, in the past A-1 Rooter only charged $50 to clear this drain.

I had to go back to work, so I left Kareem to complete the job with my tenant present. Two hours later Kareem called saying that he wasn't able to clear the drain with regular 75-ft snake, and that the clog required a hydrojet cleaning that would cost $699 (but may not solve the problem) or for definite repair, he would need to do a pipe replacement for $2500!!!!

In short, I declined. I called Moe Zuleta at A1 Rooter for the next day. Moe came, snaked the drain open in 30 minutes and charged me $68 to fix the problem that Kareem Haddad ""couldn't"" fix without an upcharge up to $2500! What a rip-off! Afterwards, I looked at Home Advisor reviews and noted that several other customers had fallen victim to this bait and switch scam by Kareem. Apparently this is his normal modus operandi.

My advice: stay away from Kareem Haddad with Absolute Rooter.

P.S. Kareem wanted me to pay the $129 even though he didn't do the repair. I negotiated the fee down to $60 which he finally accepted. BUT IT SHOULD BE $0 since he didn't fix the problem (which Moe Zuleta was able to fix easily and quickly for $68 charge)!

liza h.

Kareem was Very nice answer my call right away gave me his advice didn't charge me for quot whence he was here very humble did great work will be calling him for more house plumbing very recommended

Jana V.

Had a big gas leak . Gas company came out turned off gas and spent several hours removing the remaining gas that lingered in the air. Next day called absolute to locate where the gas leak was. He said because the gas was off it will cost 465.00 to run a test so they can locate leak. said, what if its underground. He said,"" I can guarantee its not underground. Fifteen minutes later he says the leak in underground and there is no way to locate the leak without tearing up different parts of the foundation and poking holes everywhere.. The best thing to do is totally repipe. I said, "" Wait a minute, thats not what you told me. If you would have explained to me, that if its underground you will not be able to locate it, and what that entails I would not have paid for the test. When I questioned you prior to the test, you said, and I quote, ""I can guarantee the leak is not under ground"". So I agreed to the test... I said, You were very misleading. I agreed to the test because you assured me it wasn't underground & locating the leak would be much cheaper than repiping the whole house. Then he told me he smelled gas by the sprinkler valves. He could not have smelled gas, because at that point the gas had been shut off for 24hrs.There was no gas smell. The worst part was he quoted me 9 to 12,000. to repair it. When I questioned his quote, he said, ""Look, you are getting a total repipe"". By our conversation he knew I would not accept that price, he suddenly was able to reduce it to 5,200.00..??? That was clue questioning his honesty.. After getting 2 other bids, both well below his 1st bid.. I went with a well known plumbing company who did a full repipe for 4,100.00, almost 3 times less than his 1st quote of 12,000. And still, 1,100.00 less than his 2nd quote. Not a good experience. I do not like price gouging and taking advantage of an emergency situation.

Hannah M.

Disaster struck our toilet plumbing at 7:30pm last night. With my in-laws staying at my home as well as 2 Airbnb guests and no amount of synchronized plunging seeming to work, I frantically rang around several 24hr plumbers to no avail until I reached Absolute Rooter and Plumbing. Within 20 minutes a plumber was at my door and 10 minutes later the problem was completely solved. The plumber was very friendly and professional, he did an incredible job. I'm so grateful to this company for their swift service, they really saved me from a complete meltdown! Thank you so much and keep up the excellent work!

Vivian M.

The best and most reliable plumbing service. Honest and fast! Love Kareem and his crew.

Brady S.

We found a gas leak in our house we just purchased. We had the gas company shut off the gas. We had multiple plumbers come over. Thankfully we figured out our Home warranty would cover it. They sent over 2 plumbers the first one was trying to take a shortcut by having the gas company turn the gas back on so he can find the leak. Unfortunately they would not because it was a hazard! Then they sent of Kareem from Absolute. He came over diagnosed the issue and then sent the report to the warranty company. They authorized the repair and he fixed her right up the day after they authorized. Our house isn't leaking gas anymore so I would definitely recommend absolute.

Jessy R.

Very professional and honest man. I had to call two other plumbing companies before absolute. Fortunatly, Kareem(the plumber) Got Straight to the point unlike the other companies. Highly reccomend to all my freinds.

Nina J.

Sigh. I never write negative reviews but...this company was calling through my home warranty. To summarize: They grossly misdiagnosed the problem, which would have cost me $289. To compare, another plumbing company diagnosed the same issue accurately, as much easier to fix, and as a $99 job.

Rooter offered a 4-hour window and did arrive within (at the end of) the window. I had two problems: toilets that kept running after flushing and 2 leaks in a bathroom sink.

The good part: They diagnosed a simple problem with the toilet (i.e. did not latch on additional unnecessary work) - the chain was too long, they shortened it, problem fixed.

It went downhill from there. For the bathroom sink (and I'm summarizing here):

1. They claimed they would need to ""create access"" to the leaking pipe. It didn't occur to me then (my fault, I'm a novice home owner) that something sounded wrong. The pipes were right underneath the sink and clearly visible and open. What did they mean by needing to create access? My suspicions were confirmed by the ""second opinion plumber"" I forced my warranty company to send out, who said the pipes WERE clearly accessible. Oh, and no surprise: Absolute Rooter told my warranty company it would cost $289 to create access. Of course, ""creating access"" wasn't covered by my warranty but the accurate diagnosis by the second plumber WAS covered. So this was a pretty consequential misdiagnosis.

2. They also claimed that the pipe was cracked because someone had overtightened it. However: The pipe started leaking only a few weeks ago. We moved into the house two years ago and haven't touched the plumbing in that bathroom. Ergo, it couldn't have been as a result of over-tightening. Why is such a misdiagnosis important? Again, the warranty doesn't cover such ""damage through human error"" repairs.

3. This may not matter to you if you're not trying submit an insurance or warranty claim. But the way it works, Absolute Rooter has to send a report to my warranty people who would then authorize whatever's covered. But AR submitted such a barebone report (according to my warranty) that they were forced to call back AR to clarify. But AR didn't pick up, warranty was waiting to hear back, and so on, and so on, and meanwhile my leak's not getting fixed. Essentially yet another sloppy job that made things much harder for me, the customer.

Incidentally, upon hearing all of this, the second plumber asked ""Sounds like that first guy was in a hurry. Did he come here on a Friday."" Me: ""How did you guess?!?"" Rooter's plumber would have cost me an additional $289 because he might have been in a rush to get home. Not cool.

Sadia S.

My garbage disposal stopped working and so my kitchen sink wasn't draining at all! I couldn't stand the smell coming out of the plumbing! Kareem came out and changed my complete disposal unit within 15 minutes! He was very friendly, professional and knew what needed to be done. I'm extremely happy with Kareem and Absolute Rooter & Plumbing!

Sean J.

Had Absolute come out and fix the drain and trap on our bathtub several months ago (it was leaking under the house). They came out, were friendly, prompt, and used brand new parts (which they showed me) and did a quick, professional installation. They also showed me the worn, old parts (which I much appreciated.) I have them coming out tomorrow to do more work, and I know it will be just as professional and quick! If anyone has ever had a bad experience with a plumber, then you know how nice it is to find one that you can trust!