Absolute Plumbing

Ryan M.

Negative/Poor Experience. Work done on June 12, 2020. I cannot in good conscience recommend this company to anyone. My experience started out good. The lady that worked the scheduling was kind and intelligent, and the plumber actually did fix our issue. I had three problems: 1. They charged me for 2 hours of work when they worked at most 1:20 minutes. That is $350 in just labor for a simple job and $115.50 more than I should have been charged. 2. The plumber didn't fill in the hole leaving me with liability and an unfinished job. 3. When I called the manager to talk it over, he was extremely combative (it was wild!) and disrespectful. I told him that I had a duty/right (I'm such a good citizen lol) to tell the market my experience and then he said he would refund me $120, but that I would have to leave a good review in exchange. I told him that I couldn't do that (i'd be lying) and that I just wouldn't leave a review if he refunded me, and he refused.

So here I am telling YOU the customer, that you can do better. Support a local business that cares about their customers and does a job well done. I've been in Flower Mound for over 25 years and know a lot of great local businesses. From my very recent experience this is NOT one of them. I am hoping this changes for their future customers, and that my experience is the exception and not the rule.

Tony D.

ONLY THE BEST!!!
we have had Absolute Plumbing at our home and my mothers home many times. They are the best plumbers we have ever used.

fair price and great work and a big thank you from us to them.

Josh Y.

Carlos was great! He promptly returned my call within 10 minutes of leaving a message. He fixed the problem right away and was friendly and professional. Will definitely use him again!

James A.

Absolute replaced our water heater. JJ and team were fantastic and a pleasure to have in our home. The front-end support with Debora was also great - as usual. Clearly they are and continue to be the gold standard for service and quality of workmanship.

Christina H.

This is a follow up to service we received from Absolute Plumbing about 3 years ago. We had two hot water heaters in our garage for our two story home. One unit started rattling and making crazy noises.

We called Absolute Plumbing and steeled ourselves for cost of replacing the probably broken hot water heater. The owner came out and agreed that it was broken. He asked us if we were having any problems with running out of hot water during showers or daily use. We realized that we haven't had any problems, even with a household of 4. He recommended that we just toss the broken water heater, live with the one good water heater and wait for prices on the fancy new water heaters to come down. He explained these units were getting more affordable. He said the good unit could last months or years. Best scenario, it would last at least two more years.

Well... the lonely hot water heater is still holding up. I'll be sure to call Absolute Plumbing when it goes out. Looking back on the service we received, they didn't land any big sales on a new unit that day but were looking out for our best interest. You just don't see that often.

Judy S.

These folks have given plumbers good names!!!! I have used them for 4 years for different situations. Debra is the lady who answers and schedules. What a dear!!! She is very good at asking the right questions, even gives me tips to help until they can come fix my problems, tries every time to schedule me and not inconvenience me with her needs. Besides the work always being done well and timely, if she tells you that she'll try to get you in if someone cancels...... she actually calls and tries to see if I can take that time!!!! Last week, I had a disposal and kitchen sink issue. Called and because of Thanksgiving cooking and tons of company at people's houses, plumbing problems were popping up!!! So I couldn't get our schedules to match. It was going to be a few days. Then bingo!!!! Today, I get a call that they can come this afternoon if I'm home.... They showed up, installed a new disposal, cleared the drain, and fixed a couple of small problems ... all within about 30-45 minutes. These guys were so nice, knowledgeable, and when I asked questions, they were so pleasant in getting me the info needed. This is a very good, solid company!!!!

Jim M.

Had a minor leak between the water meter and house. Called in AM and Debra, who was very nice and personable, set me up with an appointment within two hrs. JJ called me in about an hr and requested he take care of an emergency broken pipe for another customer first. No problem, extra stars for the call and for taking care of someone's emergency ASAP. (Tells me they would do the same for me.) JJ called back an hr before he would arrive in the afternoon and was on time. Found my problem and advised me on the options to fix the leak. He repaired my issue with efficiency, quality parts and at a reasonable cost.

I would recommend Absolute to anyone needing plumbing work done. Good work and nice people.

Dan J.

GREAT! I can't recommend this company more highly. Their price of $207.75 was half what I expected to pay. I had a leak in my water line at the connection to city water near the sidewalk. He dug out my water line outside the connection box, fixed the leak using quality parts, and was finished in less than an hour and a half. They were able to help me the same day I called. The one guy who did the job was quick, professional, and an absolute pleasure to work with.

Tom C.

I had a sewer problem at my house in Flower Mound. The admin (Debra) was helpful and accommodating. Their on-site plumbers were efficient and took the time to make sure I understood the problem. All they had to do was say such and such needed to be done and the job (and a major project) was theirs. Instead they suggested I contact the town as one could make the case that it was their responsibility. On the way to meet a town rep (5:30pm) Debra was still in the office and took my call. Fortunately Mike was there and he spent about 15 minutes helping me understand why it was possible to argue this issue was something the town should take care of in this case. With his coaching/explanation I was able to communicate well with the town rep. The town rep said that it seemed the plumber (Absolute) was pretty knowledgeable and objective. After more testing the town rep informed me that they would do the job. No money for Absolute but they did gain one raving fan. Also a little shout out to Jim Trump for recommending them to me in the first place!

Crystal E.

Mike and JJ were super nice and on time. A little pricer than other places I had inquired, but they were the ones who would be able to fix my water heater the fastest. I got SUPER lucky they had a cancellation. (Called Monday, out Thursday. Everyone else is at least a week)

Problem was self diagnosed (Temp & pressure release valve leak), but don't think I would have been able to fix it myself in the same way they did...it included a blow torch and copper piping.

Mike gave me some tips on my (older) water heater and a rough estimate of how much it may cost if I have to change it soon. I'm just hoping to have it hold out until I move to Hawaii in 4-5 years.

I would call them again, especially if they had the earliest opening.