Absolute Plumbing & Excavating

Gavin H.

Great company, super responsive to all inquiries. Showed up on time and went right to work. The job was much more than they thought and although they could have charged much more they gave me a very reasonable update price. I would completely reccomend them to anyone. We really appreciated their hard work, thank gentlemen!!!

Mark C.

Keith was wonderful and very knowledgeable. Excellent service. Highly recommended. Thank you.
Sincerely,
The Perkins family.

Jay H.

Absolute garbage customer service. The person I talked to on the phone didn't even know what he was talking about and told me if he had to come to fix a leak in my yard it would be at least 1800 dollars!! He didn't even come to asses the situation. This happened the Friday before the Fourth of July weekend and I had guests down to visit. We went the whole weekend without water. I told them this and he said he was on call and that if he had to come out it wouldn't be until after the holiday. I told him that his policy says that if on call they are on call no matter what day. I simply waited until the following Tuesday and had a local handyman come out dig up where the leak was and it was fixed in a matter of minutes and only cost 75 dollars.. Stay away from these crooks!

Karla B.

Way overcharged for hose bib installation. Lied to me twice about work needed. Wrote work ticket in such a way that it was hard to tell if the charge was justified or not. Can't get owner on the phone to discuss partial refund.

J B.

Terrible customer service from the owner and unprofessional job performance from the employees. I hired them to replace a hot water heater located on the (finished) third floor of my home. While hooking up the new hot water heater they flooded my house. So much water was gushing out it was pouring through the ceiling on the second floor and continued down through the floor/ceiling to the first floor. They were very lackadaisical about the whole situation (one of the two plumbers shown in the photo stood by and watched the water rain down) and then brought in a roll of paper towels to attempt to dry up gallons and gallons and gallons of water. Water was still dripping on both levels when they expediently left. While the plumbers were still at my house, I called the main office and spoke with Alice who advised Keith (owner) would call me ASAP regarding the situation. As of today, it has been 7+ weeks and despite numerous phone calls/emails he has not responded. Meanwhile, I have had to hire another contractor to repair the $$$ damage. I do not recommend this company.

Elleigh M.

Unprofessional, no customer service, unethical billing practices, and quoting for work that was not done. I would not recommend this as an option for your plumbing needs.

Dave S.

Absolutely the worst! Three no show appointments,they finally show up the price was astronomical.the covers on my tanks weren't installed correctly and they lost some screws. I wouldn't call them again if they were free!

Jenette B.

they were no shows for two appointments..the first time they said they had an emergency and couldn't make it..but they never called to let us know that..we called after they were 3 hrs late from their own window of 8am-12 noon...so we gave them another chance..emergencies do happen..but the second appt went the same...would be here right around 12 because they had another appointment before ours, but nearby...ok, good..but 3 hrs after they were scheduled AGAIN, they didn't show up or call..when I called them, they said...gee, that first customer cancelled, and we cancelled yours too...no apologies, no nothing..so she was going to call the guy, then I said if he could not get to my house within one hour, to go ahead and forget the third appointment. Apparently they don't really give a crap...which is their job...

Tammy M.

Needed help quickly in the Charlottesville area off 29, asked other plumbers, they could not get to my location for weeks. Called Absolute Plumbing they said they could do the work reasonable & quickly, needless to say they charged us 4 times industry standard replacing a pipe in a parking lot should cost, plus they brought 4 times the gravel to fill the hole back, left their equipment in the parking lot taking up valuable parking spots for two weeks. They have no business sense, to take advantage now means no business later.

Helen W.

I've called for 2 separate needs in the past year. Kevin responded both times. Both times, he arrived on time, did great work, and was courteous and polite. First call was for septic pump. Price was very reasonable. I'm waiting for today's bill but I gave no reason to think it won't be reasonable and fair. I can't speak for the other techs, but I'm grateful for Kevin's help both times!!