Absolute Airflow

Rhett V.

Wanted to thank Ronda & Mike for a Friday night rescue. Got to the house in Palm Desert and the water was turned off for some reason and I couldn't fix it myself. We have a service contract with Absolute Airflow (fka Preferred Plumbing) so called them and they couldn't have been nicer -- and quick! Mike showed up fully masked, took care of the problem, showed me what to do if it ever happens again and off he went. Thanks SO much!

Karla Q.

If you ever had a problem or have been burned by Perferred Air....  I recommend  you give  the new ownership (Absolute Airflow ) an opportunity  to service you.  I bought a unit from Perferred Air in August.   We bought  the unit from a guy named Steve. ( I will spare some of the details in an effort to make this review shorter.)  But long story short, we were so ROYALLY screwed  over by Perferred.  They did the installation  in August, I had to call more times than I care to remember to fix my unit that kept breaking down.  Finally I was told ""ill get back to you after the holidays "" turns out they sold the business and washed their hands,, left me in a nightmare with a unit that kept breaking over and over and over and over again. Now, the companys name is Absolute Airflow....At this time Broc came out to help us.. ( i appreciate  you Broc for actually caring enough to figure out what the problem TRULY was.  You truly are one of a kind employee)  The return wasn't large enough in my home for the unit that was installed.  So now i have a unit that doesn't  even FIT my home.  Long story short, Marcus thank you for sending someone  in to ACTUALLY fix  the problem....they took the  existing unit, made a platform  in order to add a 2nd return to get it ready for a DIFFERENT unit.  Much to our surprise,  the unit that was being TAKEN from the home was not a variable  speed, and not a lennox..... (which we were told by said Steve we were  getting, paying for  and signing for.... shame on me for not looking up serial numbers and just TRUSTING that what I was signing for was what was VERBALLY told to us in order to get the unit sold... next time I will ALWAYS look up serial numbers on anything I purchase.) Anyway, Marcus sent in a new set of guys. Pablo, paco and celestino to do my installation.   It's interesting that  the guys who  installed with Perferred  Air told  us SEVERAL times there was NO WAY anyone could get into my attic to run a wire 10 FEET as my crawl space was "" too small.""  Well.... thats funny,  celestino went into my attic and ran a wire  25 FEET into my furnace.  Thank you guys,  you did an excellent job.  The installation looks WAY cleaner than the 1st, it is WAYYYYY quieter...SIGNIFICANTLY quieter..  and overall doesn't LOOK sloppy. Marcus thank you for standing by the company... and making a TERRIBLE situation  right for us.  Oh, and we got a lennox unit.   Not the cheap wannabe with the Perferred  label on the side.  (yes, this time I looked at serial numbers. )  I would never recommend  the old company.  I would say run and RUN FAST. Im actually  really glad  the company  was sold! And under new ownership  .....thank you Marcus and all of your guys for all your help .

Ted S.

These guys are the ones to call if you need heat right now! Called to get our heater looked at and we were impressed. Clean, professional, and knowledgeable. They were able to diagnose our furnace and gave us actual options. Prices seemed competitive and after some thought we decided to go ahead with the repairs. They completed all the repairs in about 3 hours and I'm sure it would have been faster if they weren't battling the tiny spaces in our attic. Now we have the heat back up and I finally get air to my back office which I haven't used too much recently because of the temperature. Looking forward to the comfort that comes from great service. Everything was backed with warranties which have is some piece of mind. Call these guys!

Melissa M.

These guys saved us!!! After calling a few other companies that couldn't help us, we call Absolute Airflow at the end of the day hoping to get someone. Tyler came and was able to find the problem before we froze that night. It ended up being smaller than expected and after talking to him about how tight money has been he was able to find us a discount on what seemed like a already reasonable price. They seriously saved us! Tyler listened and made us feel like family. I will never use another ac or plumbing company! These guys care and it shows. 100 stars!!!

Gary M.

After a dubious experience with another plumbing company that I won't name, it was great to deal with Preferred. They answer the phone promptly and scheduled a water heater fix within a couple of days. Their tech Miguel was on time, friendly but professional, and did an excellent job of repair (after the other company suggested I just get a new water heater, though mine worked fine). Selling a property and having to deal with zealous inspectors and demanding buyers can be stressful, but companies like Preferred ease some of the pain. Highly recommended!

Leslie W.

Fast response from Jean on a Saturday. Had a clogged toilet that was giving me tremendous anxiety and Preferred Services saved the day over the holiday weekend. Kaze, our scheduled technician was not only punctual, he was personable, knowledgeable and professional. He unclogged our toilet in 5-10 minutes and the pricing was reasonable. Would definitely use for future emergency and routine plumbing needs. Thank you!!

Paul M.

Very responsive to estimate request, asked a lot of questions other estimators did not ask. I ended up not having the work done (at all) but will be going back to Preferred for a bid when the time comes.

Mike H.

Had a great experience with the owner Rick helping me process what my issues were and what the best solutions would be for our AC needs at home. I have two units that needed to be replaced, and he walked me through from start to finish. Trust is a big deal in business, and no doubt this is one of the rare businesses that provides that. Highly recommended.

Jim B.

Preferred Services, did an excellent job! They arrived within 2 hours of contacting them. The technician Broc was great, professional, very knowledgeable and quickly accomplished the install. Well done! I will use them again

David C.

I had a main line sewer stop and freaked out a little lol I called these guys and they couldn't have handled it any better than they did. I had someone at my house in less than an hour, they explained to me how it all worked and what they needed to get done. Everything was please and thank you and they were extremely clean and sanitary. If you need anything at all don't hesitate to call on Preferred. From top to bottom this was easily the best experience I have ever had with a service company.