Absolute Airflow Air Conditioning, Heating and Plumbing

Brian B.

Great service, competitive price, delivered everything they promised!

I called Specialty Air in March for a quote for replacing my A/C and furnace, which was the original system when my townhouse was built, some 30 years ago. Specialty Air was one of three companies I received quotes from. Jay, the owner, came out and explained--in layman terms--how the A/C and furnace work, about the condition of the ducts, and the reasons he prefers certain brands of A/C: like reliability and a lifetime guarantee. Anything he pointed out that could be replaced or updated was up to me to make that decision, with no hard sell. His price was competitive, and even though he was not the cheapest, he honestly answered every question I had. The other companies barely mentioned the fact that when installing a new A/C, you have to have it inspected by the city inspector, as well as another inspection called a HERS verification. Jay includes both in his quote, and he called and set up both appointments at a time convenient to me! And, when a small adjustment needed to be taken care of for the city inspection, he called me and sent his guy over the afternoon after the inspector came, and took care of it! One other company barely mentioned the inspections, and had a pricey fee for just coordinating the appointment. The other quote never mentioned anything about inspections! Specialty Air also replaced and installed all the registers (those metal vents on the walls in each area of the home), which can be a pain to find when some are odd sizes. Jay and his crew arrived punctually, then he returned to inspect the work, both days. Then, as I mentioned, a follow-up call with the inspection appointments, and to see how I liked the system. Well, it works great! I'm almost looking forward to hot weather to see how nice it will be to finally have a properly cooled home!

GREAT JOB, SPECIALTY AIR!

Bella N.

This was the best service I've ever experienced from an A/C service. They really did their best to accommodate my urgent needs and were nice the whole time. I was in a time crunch with a house closing escrow, and needed some A/C-Furnace issues checked ASAP. I called and told the girl that answered the phone my concerns and that I didn't want to pay for a service call unless I understood what might be the problem. She got their technician, Tim, on the phone and he patiently discussed and explained possible scenarios to me. I felt comfortable that it was worth a service call. I needed him to come out ASAP, but they didn't have any appointments available that day. Tim said that if he was able to finish up his other appointments sooner than expected, he would try his best to fit me in. Thankfully later that day, he called and said he could come. How great is that? Tim turned out to be the nicest, knowledgable, most pleasant service provider. I asked a ton of questions and kept close watch on what he was doing (which would annoy most repairmen), but he was happy to explain everything, welcomed me to watch, and was just very honest about what was necessary and what wasn't.
I have dealt with too many slimy repair services that seem like lying crooks, so it is really refreshing to find an ethical business that you feel you can trust, and that have amazingly pleasant technicians. Their prices are not the lowest out there, but not the highest either. Worth it for the quality of service.

Carol C.

My father's heating and A/C went out. Dad called a company he said he had used previously. Someone came out to assess the problem and then got on the phone with me and yakked my ear off, using all the right buzzwords, but I don't think he ever actually told me what was wrong. He gave me three prices to fix whatever the problem was: the highest price, to fix it the right way, and two other lower prices to presumably fix it the not-so-right way. The estimates ranged from $965 - $2,059. My caution radar went up. Even while he was talking to me I was online checking the company out on Yelp. The reviews were not good. So I did some more searching and found Specialty Air, with its great reviews. The owner, Jay, came over, checked things out, and said the thermostat was broken and a new filter was needed. He fixed it right away. The cost? $302. Wow, what a price difference. I love Yelp and I have added Specialty Air to my contacts for future reference.

Stephanie D.

Bruce D. 12/17/13
We had our ac installed in the summer and just the other day had Specialty come out and repair an issue with our heat. We couldn' t be happier with the service as they were consistently on time and used those over the shoes footties every time they entered our home. Attention to every detail was greatly appreciated.
Also, careful attention with our indoor cats, making sure all doors were closed at all times.
You guys are great and will call you whenever we need any repairs on our ac or heating done.

Jeff R.

Nobody like paying for AC repairs, but at least Specialty made the process easy, and affordable. The technician (Adam) was on time, polite, and explained everything to me very well. He was honest, and didn't try to pressure me into a service contract, or into an entirely new AC system (which the house needs). Anyway, great company, great tech, highly recommended (especially if you have a hundred year old AC unit).

Danny K.

Wow I won a Jackpot...what a great company. I really appreciate the honesty and the good pricing on the service from Specialty Air, Inc. Tim the tech person, he is the best of the best. I do my research on Yelp to find a air conditioning company that will be able to fix my unit. I find this company have 48 reviews well now will be 49 reviews. 98% of the review are awesome to great. 2 review was bad, but to my surprise the owner Jay answers the bad review and apologize to the client. That is first class act on the owner side, you don't see in today business. It show how the company care about the customers.
I was worried that the cost of the repair will be so high, many of my coworker, friends, and family told me just be prepare for the high costs. So when Tim come to the doors to take a look at the air conditioner unit, and find that is only the battery that need to be replace on the units (i don't even know there is a battery in the unit) with the cost only less than 150 with filters, I was so relieved. I don't know anything about air conditioning, most other tech could just tell you anything to up-sale but not Tim. That is a true honest service tech person. Thank you Tim.
To pay it forward. I told all my co-worker, friends and family about positive experience with Specialty Air and Tim.

R K.

We wish we could award more than 5 stars.

The past week had set high temperature records, so our AC had been running constantly and just wore itself out. Normally, we would sweat it out, but our 3-month old daughter can't take the heat. With our thermostat registering 83 degrees, we frantically called several AC repair shops for help. Only one of the 5 shops we called gave us a slimmer of hope -- Specialty Air. The dispatcher informed us that she would do the best she could to find us an AC technician and within a few hours she had done just that. One of their technicians, Adam, had called into dispatch asking for any emergency repairs and made time to come help us out. We were told he would arrive at 3:30pm. Not only was Adam right on time, he called us 10 minutes prior to let us know he was on the way.

He arrived and got right to work, diagnosing the problem within minutes. He didn't have the exact parts on his truck, so he made a separate trip to the warehouse to pick them up. He was back in a flash and fixed the entire problem in minutes. He was extremely thorough and took the time to inspect the whole system, including the intake and furnace. He wore booties inside the house to keep everything clean. Keep in mind he did all of this in 90-degree heat without one complaint, plenty of smiles and stories about his family. What a class act !!

In addition to the phenomenal service, the cost of repairs was very reasonable. Adam left our house with the AC blasting and our daughter smiling. He gave us his phone number in case anything goes awry after he leaves.

We thought we could not be happier with the service, top to bottom. Then, within minutes of Adam leaving our house, we received a phone call from J.T. at Specialty Air (who I believe is the owner) to ensure we had a quality experience. We enthusiastically informed J.T. that the service exceeded our highest expectations.

One final note. We had been using a different AC repair shop to service our unit for 3 years. This shop had serviced my in-laws AC units for many years prior, so we have a history with them. We have always been pleased with their service. However, after our amazing experience with Specialty Air today, I think we have found ourselves a new service provider.

Isabella B.

Wow! Specialty Air saved us from this August heatwave!

This past week or so we have seen an annoying heatwave with temperatures of 85-95 degrees and it has been a killer! Of course our upstairs air conditioner would decide to go on the fritz now! UGH! We needed someone ASAP, so I turned to Yelp to find the best people for the job. The first place we called was booked about 2 weeks out, then we called Specialty Air but they couldn't come until the next afternoon. We decided to just wait it out until they could come because we didn't want to go with a company with lesser reviews.

In any event, the first impression was great! The person we spoke to on the phone that made the appointment was very polite and sweet.

The next day we got a call saying the technician was on his way. When Tim arrived, he was very nice and got straight to work. He quickly figured out what was wrong and was in and out in less than an hour. What was really great was that he had everything he needed on his truck and answered all of the questions we had! It turns out we needed a new filter and capacitor and now we are enjoying the cool air from our working air conditioner!

I have to admit, some of the poor reviews on here had me a bit worried that we might be overcharged or that they may be really late, but the price was beyond fair and they were even early (which we appreciated given the heat!).

I will be calling Specialty Air for any future heating and air conditioning needs and TIm deserves an A+ in my book!

Kenneth H.

The technician came and filled 4 lbs of Freon R-410a and charged me $485 for the refill. He did not do any leak check in the system. I later called another company also featured on Yelp. I was quoted about half the cost for the refill. Other people here must have more than pocket change. I'll leave it to your judgement.

Marilyn M.

As soon as we closed on our 1950's era home last month, we had Specialty Air replace the original furnace & install central air conditioning. We are very satisfied with the service we received and quality of their work. First they removed the old furnace, ducts, returns and vents & performed asbestos abatement in the attic. They removed an old window unit, closed and patched all of the drywall. They designed the new heat and air system for maximum efficiency, placing each vent in just the right place to ensure full room coverage. The new furnace is now in the attic, which left us with sufficient room to build a kitchen pantry and the air conditioning unit is tucked away on the side of the home.

Jay Taylor is highly experienced, knowledgeable and professional and he is easy to work with. Jay oversaw all aspects of the work that was completed by his team and he also coordinated with Tim Cox/Pacific Shores Construction (also EXCELLENT) to replace the original water heater with a new tankless system, upgrade electrical and plumbing and fully paint the interior and exterior of our home.

I enthusiastically recommend Jay Taylor and Specialty Air.