Absolute Airflow Air Conditioning, Heating and Plumbing

Kyle H.

This review is primarily for their customer service and maintenance.

We had Absolute Airflow install a new HVAC unit in the house and they did a fantastic job. The staff was nice to work with and the end result was impressive.

When it came time to maintenance our unit, Absolute Airflow was advertising a special for $99 to maintenance the AC and look at the plumbing. We jumped all over it. When I spoke to the customer service representative, I told them I was having a difficult time locating the filter they used (14x25x4.5) online, and that we really needed to have one replaced. She assured me that there would be one on the car for me.

Well, the maintenance guy came out and did not have the filter, and had no idea one was requested. He said he would check their local supply shop, and after about an hour, he gave up. I called customer service and they said they would order one. That was four weeks ago and we haven't heard anything back from them. I ended up finding the part by myself and ordering it though a different vendor.

So in conclusion, their install team? Fantastic. Their customer service and maintenance team? Very subpar.

Jacqueline C.

Luciano and Caesar were very respectful, friendly, and excellent installers. They happily responded to our requests and questions. They worked so hard and that effort, showed in their work and in the end product. We are very appreciative and thankful that we had the honor of being their project.

L S.

I love working with George. He wore a mask the entire and was very thorough and knowledgeable. He took care of the problem and provide information on my ac unit. I highly recommend Specialty Air for all HVAC work.

Kelly B.

This company installed our A/C a few years ago at a very reasonable price. We have been happy with the unit ever since. Today we had an issue with our furnace and called for service. They were prompt, polite and professional. Coy went above and beyond obtaining the part and returning to fix it same day. Our family is warm and truly grateful.

Janice R.

So, he came over (I was not home, my husband was) and after about an hour he told my husband that he could not fix our wall heater. Charged us $89.
Two days later, we have another company check the heater, and they were able to fix it, PLUS they only charged $80.
p.s. we live in Westminster - don't know why they have me in San Francisco

Nhi M.

Never showed up to appointment. Told me he was sending another guy and he never showed up either. Did not even inform or give a heads up. Never got an apology, just never showed. Took an entire day off and sat around waiting for nothing. Apparently they forget that other people have jobs as well. Extremely unprofessional and wouldn't waste my time with them again.

Jennifer F.

HUGE thank you to Specialty Air for saving the day!!! Our AC went out at about 4:30pm and with two kids under two and a party for our daughter's 2nd birthday on Saturday, we were sweating, and not just because our house was up to 84 degrees by the time Coy from Specialty Air arrived! We had called 15 companies, practically begging to have someone come right away/after hours, and got the run around or an insane markup without immediate availability. Coy went out of his way to come over after another after hours appointment (clearly he heard the desperation in my voice!) and was so efficient, so nice, so knowledgeable. If you have an AC need in the OC area, these guys are awesome!

Deena H.

The best way to put it is that this company lacks organization. Had work completed at the house about 1 month ago (installed bathroom vents and an attic fan)and the owner scheduled a follow up appointment to come back in about a month. I was with him while he called his office manager and we scheduled an appointment for June. 4 days before the appointment, the office manager called asking to schedule a follow up appointment. When I mentioned that we already had an appointment scheduled, she seemed confused and then proceeded to tell me that they don't have enough man power to keep the appointment that I had scheduled a month prior. Bottom line, I would not recommend this company to anyone. Even though the quality of work is average, the business is not run well in my opinion. It's one thing after another and nothing has been easy.

Dogtopia Daycare And Spa S.

Our location had an issue with the thermostat. I had a repairman from Specialty Air access the situation first thing in the morning and he resolved our issue immediately. The prices were great, staff was reliable and knowledgeable. I would highly recommend this service to anyone in need a of a dependable heating and air service.

Chris O.

Just had them do a PM service on our A/C unit in our office. They came within 24 hours of my contact. Fast Friendly service and a fair price.