ABQ Leak Locator

Jeremy B.

Our boiler/hot water heater combo unit failed on a Saturday and it was supposed to get down below freezing starting Thursday night... We originally were dealing with a local competitor and having a bad experience so my wife reached out to one of our friends who's husband happens to be a plumber and he works for Allied Plumbing. All I have to say is I'm so very happy she did. The whole crew was great all the way from Derron on down. He gave me as many options as he could and put multiple guys on the job to get me a brand new furnace and tankless hot water heater just in time for the freezing weather. These guys are fair, honest, and truly care about doing a good job and making a customer happy. I will definitely recommend these guys and use them for future business.

Dawn P.

The best local company! You can always count on great service and very reasonable pricing!

Deanna L.

Christopher from Kenco came this morning to check my gas furnace that was making a strange noise and not putting out much heat!!! I was worried a replacement furnace was in my future. But no, he assessed the problem saying the igniter might be starting to fail, but not entirely. He gave the furnace a good cleaning and it fired up with heat!!!!! $123.00 was what it cost. Christopher was wonderful. Ran a little late getting here but called to let me know he was on his way. I was nervous having read the reviews. Kenco was also able to confirm the appointment with only 2 days wait. The bigger companies had a wait of over a week.
Thank You Kenco I have heat just in time for cold weather!!!!!

Paul F.

There was a mix up on a tub diverter spout where the threads did not engage. The manager refused to give my money back because he claimed the part was a special order. This was a standard Kohler part that was available at their local warehouse do I don't agree that this was a special order. The manager refused to investigate why the part did not match my old one. The manager gave me an extension nipple to try to make the new part work. This resulted in a major gap between the wall and spout. When I investigated into this more, I found that a different style part was switched in the box.

The manager at the store whose name I did not get was very uneducated on these parts and refused to figure the exact replacement part. The manager doesn't seem to understand what constitutes a special order.

I still trying to get my $71 refunded and it is taking more of my time to prove that new part does not match the part number on the box.

Because of this experience, Kenco does not even deserve a single star.

Kathleen K.

Their plumber installed a toilet, in our master bathroom. He did a good job! He was professional, and left the area clean!

Lori M.

Do NOT ever think this business will do the right thing by providing superior customer service and parts. They won't. Especially if you are a woman. They treat customers poorly and don't give a d**m about it. They are doing business like an 80s Going Out of Business electronics store in NYC. They are not a forward thinking, on top of current business trends, and treat every customer with respect and dignity. I was treated so poorly at Kenco and will continue to let the world know about it. DO NOT ever seek parts or service from this company. There are so many other plumbing companies in Albuquerque that are reputable and have good reviews. Go elsewhere.

If you are concerned about Covid-19, know that this business does not wear masks either.

Kathryn C.

Great customer service! Kitchen sink gooseneck came off and I was unable to get it back on. I went to Kenco because I suspected one of the rings (hard plastic) had broken. The Kenco rep was not condescending (because I'm a woman) and told me the ring was actually severed on purpose to allow the gooseneck to swing back and forth between the sinks -- learned something new! I told him I could not get it on the base low enough to start threading it on. He said that a) I could try lubing or b) the threads were stripped. I asked if I could use WD-40 and he said no - without a smirk (hey, I'm learning). He gave me a small of packet of lube and said if it didn't work I'd need a new faucet. Well, it worked!! I really appreciate the good service and learned something new in the process. I've been to Kenco in years past and have always received great service. Highly recommend!

Susan M.

Kenco Plumbing is the worst business in Albuquerque. If you expect expert guidance and help, you will not get it from this business. The staff will mislead the customer, promote products that do not fit your needs, and cannot measure accurately. When they make a mistake, they never make it right, but stick the customer with the incorrect product and the bill refusing to accept returns or make it right. Their installer is frightening and should not be allowed in anyone's home.