Above and Beyond Drains & Plumbing

Jamal H.

Joe and his team provided impeccable service. Dealing with a leaking main servicing line for 2 months Above and Beyond was able to come properly diagnose and explain to me my options. When some outside entities threatened to delay the project, Joe and his crew worked tirelessly to make the deadline provided in the estimate. This was very important for me since I took time off work. From beginning to the end nothing but great maintenance and professionalism. Explained the procedures step by step and took pictures of the damaged main service line. Above and Beyond was a breath of fresh air after having multiple plumbers either try to rip me off or improperly diagnose the leak. Thanks Above and Beyomd. My go to for any plumbing needs.

Bite M.

TL;DR
Extremely responsive company with competitive pricing. They did a major sewer replacement for me and I'd call them again for anything I can't handle myself. They also wore masks when appropriate during this age of Covid-19.

Crawled under the house during Memorial Day weekend and noticed the dirt was damp along the main sewer line. It's 70 year old cast iron and I knew it was just a matter of time before we had a real problem, so we decided to bite the bullet and take care of it. We landscaped our yard a few years ago with paver walkways, and back then I said we should take care of the sewer first, but we didn't, and of course the sewer pipe to be replaced is under the paver walkway from the sidewalk up to the front door. Why wouldn't it be?

I found Above and Beyond kind of by accident, turns out the referral I received from a neighbor was for a different Above and Beyond plumbing in the area but the number was disconnected, so I found the similar name on Yelp and went with them. Joe came out and did a camera inspection and pretty much confirmed that the pipe was in horrible shape and had standing water in places. He recommended a trenchless sewer line replacement technique called 'pipe bursting', gave me a quote, and said to let them know when we were ready. After researching it a bit (it's a really cool technique), we decided to go with it. Anyway, long story short, it was a 2-day job: 1 day to dig the required holes and expose what needs to be exposed, then 1 day for the pipe burst and hooking everything back up. He said to expect to be without sewer and water for about 6 hours. I'm a firm believer in that every major job will have at least 1 issue to work through, so I wasn't surprised when the pipe bursting machine stopped and I started to hear yelling under the house. Then I watched them pace around for a while and sigh a lot, but I knew better than to go out and ask what the deal was, and after jackhammering the hidden concrete blocking the cutting head the burst job completed with no further issues. After completing the burst, hooking the sewer back up, and reconnecting the hidden water main right above the sewer pipe that they had to cut, we were back in business. They stayed really late to make sure my family and I had water and sewer overnight, and we really appreciated that!

Trenchless pipe bursting more or less leaves your yard intact. They removed pavers to dig a 4x4 ft hole in our yard for the pulling end, and the burst started under the house, so theoretically all we would need to do afterwards is fill in the hole and restore the pavers, which is pretty much what we did. If you look really closely you can see the pavers shifted ever so slightly along the path of the pipe burst, but you only notice it if you know it's there. Kind of like tiling looking horrible until you add grout, a little more joint sand hides it well enough. You would be able to burst under concrete with no issue, but you'd have a much more noticeable restore job after filling in the hole.

Expect for the job to take longer than they think, too. It always does. Also try to not be home during all of this if you can, which is difficult in this age of Covid. The sound of the pipe burst while it was under the house was interesting, kind of like little earthquakes with the sound of clay pots/vases breaking into pieces and falling on the floor.

Kim D.

Joe and Viviana at Above and Beyond Drains & Plumbing made the process extremely pleasant. Joe was so professional and knowledgeable, and he was upfront and explained exactly what he was going to do beforehand. Showed up on time, completed the job, and explained what he completed. He even gave the previous plumbing technician the benefit of the doubt since that technician wasn't able to clear our blockage- great display of professionalism. I would definitely call Joe and Viviana again in the future. I should add that we used a home warranty insurance company's preferred plumber for the previous job that wasn't complete. I would choose Above and Beyond Drains & Plumbing over them and gladly pay out of pocket for this company's service.

Jan S. Y.

This is my second time using Above and Beyond and I will certainly keep using them .
Prices are reasonable , clean work , punctual and professional.
They really do go Above and Beyond I recommend them to everyone I know and is in need of an excellent plumbing company .

Hien P.

NOT recommended! After multiple back and forth we finally agreed on the quote and approved to start Monday, 20 April. No where in the agreement does it says about half payments upfront. Today, 20 April, they didn't show up and after contacting Joe, he said won't start till Wednesday. Will call back in 15mins cause he needs to make few phone calls but he didn't. He has his receptionist call back 45mins later just to say can't start until Wednesday (2 days after the agreement). I understand COVID-19 but for them to say one thing and when hold them to their word/estimate/agreement/contract (whatever they want to call it) they then back out and cancel the job. Now people who's living there has to suffer cause of their Shady and ZERO INTEGRITY. DON'T let their 4.5 or 5 stars fool you!

Kristopher U.

Best service I've ever experience. The best in San Diego no question. If your in need of a plumber.... look no more.

Colleen G.

Quick response and quick appointment scheduling. My only complaint was that the price felt steep, $100 to replace a sink filter, which took about 5 minutes. I still very much appreciate the help!

Ariel A.

Amazing service and great people. Joe and David were very knowledgeable and informative when replacing my water heater. They gave me the best price for a replacement out of all the places I've called. They replaced everything so quickly and taught me what I needed to know to maintain the water heater for many more years than the life expectancy. They gave me a 2 years warranty for their services and the manufacturer warranty the heater comes with. I will hire them for any of my plumbing needs!

Nicolette P.

Called these guys on a Sat. after I had already called 4 others in the neighborhood and the very friendly gentleman on the phone said Jorge could be at my house in 30 mins , he was there in less time and was very professional and friendly. Was upfront with the cost of the service and made sure everything was running correctly and that I was happy with everything before he left. I can't say enough good things about this company, great prices, fast arrival, friendly .. just awesome all the way around.

Mark G.

Attempted to repair the toilet with a ""Quick and Easy"" repair kit. After several unsuccessful attempts and flooding the bathroom three times, I couldn't get the water to shut off.
I needed a plumber ASAP. Above & Beyond had a plumber at my house in 30 minutes, repairs completed within the hour!! Jorge was professional, courteous and knowledgeable! He quickly assessed the situation and did the necessary repairs, all the while keeping me well informed.
I highly recommend Above & Beyond, and Jorge!