About Plumbing

Antoinette A.

I gave them a call for service because we got home from a 10 day trip and it was sopping wet under our sink. I talked to them around 11 AM and the technician was here by 4 o'clock. They were super professional and helpful. I received a text message to confirm the appointment. The technician got here, he was very nice and polite. He put on booties, diagnosed everything quickly, verified the price and fixed everything within an hour. Invoice was in my inbox and we were good to go. Truly, one of the best experiences I've had with his in a while.

William B.

It's been almost 4 years since my incredibly BAD experience with this company, where I left a ""1 Star"" review detailing the incident.

Less than a month ago, I received a call from Darren De Long, the owner of About Plumbing. Immediately, I was tense and uncomfortable as he introduced himself but I listened. He expressed that he had just read my review and wanted to personally apologize for my experience. Darren explained that he had been partners with Brandon (the person who had harassed me and attempted to bully me into committing insurance fraud). Apparently, Brandon and his wife also worked at About Plumbing, Brandon's wife answered the phone and scheduled his work, fielding the calls and hiding from Darren, the corruption both Brandon and his wife were committing. When Darren discovered this, Darren bought out Brandon's part of the company and Brandon went off to start his own company (after I did my own research, I discovered that he is now the owner and operator of ""Brandon's Family Plumbing"" in Sedro-Woolley, Washington).

Darren said that he was very sad to read about my experience with his company and wanted to apologize, saying that he had discussed it with his wife and they both wanted to write me a check for the over $200 paid to them for the repair work done to my home back in 2019.

I was shocked!

In all the years of working with businesses, I had never had a company reach out to me after a bad experience, wanting to make it right.

Usually businesses hide and cower from their actions, sweeping them under the rug, wanting to forget about them, and move forward.

I expressed to Darren that the insurance company paid for the work and that it meant more to me that he had the COURAGE and COMPASSION to reach out and confront me after that and to apologize and THAT was enough for me.

It wasn't enough for Darren though.

He asked me if I had any plumbing work that needed to be done. I explained that I would really like to have a couple of hose bibs installed outside of my home, but that I really couldn't afford it. Even so, I said that if he'd like to, I'd appreciate a bid on the work so I would have an idea of what I would need to save up for to complete that job.

Within 5 minutes I received a call from his contact and we scheduled an appointment. A day or two later, two people came out from About Plumbing and estimated the job was going to be expensive. I have rats where I live and the crawl space under my home is very short, there is no water on the other side of my home, so making it all ""rat proof"" and insuring it would stand up to the cold winters was going to significantly increase the cost. Later, Darren called me and said he wanted to come out to meet with me, to apologize in person, and to discuss the bid.

I met with Darren and he was very thoughtful and kind. He apologized and explained the complications of the job and what would be needed to do it and the bid was going to be over $1,300. I wasn't surprised at this price, realizing beforehand that it was going to cost much more than just running a line of pex to a fixture. I told him it was more than I could afford but appreciated him and his employees for their time and the bid. Darren explained that it WASN'T GOING TO COST ME ANYTHING. Darren said that he and his wife wanted to pay for the ENTIRE THING.

I was shocked... again!!

Yesterday Phil and Henry, two of Darren's employees came out and set right to work on the job, insulating pex and installing it in another rigid pipe to shield it from rats and the cold. They also added an additional valve isolating the two fixtures from the main line. The job took several hours to complete but the work was done beautifully and they left no mess. The employees were all kind, helpful and communicative about the process and what was going on.

Darren didn't ask me for ANYTHING. He didn't even ask me to leave this review. He just really truthfully wanted to make it right.

When it comes to professional work, I feel strongly that no one is going to do the work you want done better than you because no one cares as much about the quality of work than you do. There are some things in life that without professional knowledge, skill, and experience, a person should turn to professionals to have the work done correctly and safely.. this is the ""rub"" against doing it yourself. We must RISK someone else doing to work because there are code and safety issues. When we hire someone, we RISK someone else not achieving the ""quality"" of work we desire at a ""reasonable"" price. In that way, we can be held hostage by a company for these professional services and if things don't go well, our only options are going to court and leaving a review. Seldom do either of those options result in a positive outcome.

Darren De Long not only called and apologized, he worked hard and with significant time and expense above and beyond to make something a past-employee did wrong, RIGHT.

Honor and integrity. 5 stars.

Gee A.

This guys were awesome. Hot water heater installed in under and hour! Excellent work.

Paul D.

For 20 years we have had problems with our sewer line that runs through my neighbor's lawn and tree roots.
I have had it rooted 3 times now with About being the 3rd.
When you find a good mechanic tell your friends. Same goes with plumbing.
I totally trust this company. Austin was knowledgeable and friendly.
I had a bathroom sink and tub clog he had fixed in 1/2 hour as well.
Pricing was very reasonable for both jobs.
I have been in customer service my whole life and I will not shop around again when it comes to needing our plumbing fixed.
About is it.

B D.

They've come out for a number of jobs at my place. Always punctual and communicative. Good service.

Steve R.

I rarely write a review for anything but feel compelled to for this plumber. About Plumbing didn't follow the plan they laid out. They cut so many studs that special brackets were required. They claimed they couldn't route the drain as planned so I accepted the proposal only to find out they could have but took the lazy route - requiring me to add a bump out to ""hide"" the drain. Finally, they installed the kitchen sink drain so high that I can't install a disposal. I would highly recommend against this contractor. Brandon is aggressive in communication and tried to blame me to his issues. Other people in the company were very pleasant to work with.

todd c.

The employee scheduled was unable to make it; instead of re-scheduling, Darren (the owner) came out with his wife. They diagnosed and fixed my problem quickly. They were friendly and professional--I highly recommend!

Scot W.

I am a normal DIY'er and can handle many tasks. I was in the process of replacing two sink fixtures in my new house and did not recognize how to disassemble the old ones. I have replaced about six different faucets in my lifetime, so I know how to do it. I decided to use About Plumbing plumbing and was given an appointment for the following day. Brandon gave me a quick call when he was on his way. Upon inspection of the old faucets, he knew how to get them out. Unfortunately, the faucets did not cooperate and needed to be cut out of the sink. Brandon stated that he may mark up the sink, but I did not care as I needed the old ones removed. He replaced the faucet on my wife's side in no time and was working on the one on my said of the bathroom when the hot water valve in the wall broke off. I ran (like a chicken) to turn off the hot water heater feed. Brandon was using his hand so that water would not spray in the bathroom until it could be shut down. Upon returning to the bathroom, Brandon was nothing but apologetic about what happened. I told him that it is a 22-year-old house and things happen. Brandon still was apologetic and fixed the valve and did not even charge me. I consider this a stand-up organization. I also like that it is a family business. I would not hesitate in a minute to use them again when the need arises.

Trisha B.

We recently used them after being quoted an extremely high price by another plumbing company just to install a new hot water heater. We were very pleased with their service friendliness and cleanliness of the job. I would highly recommend them and I know from finding out the hard way that their prices are much better than most.

Ruth L.

About Plumbing is super friendly, knows what they are doing, and make time to help out when there are last minute emergencies. We had our water tank leak and I reached out to other plumbers who said it was a 4 week wait. Carrie on the phone reached out and they made time for us to check on the problem and then install a new water tank right then and there. They were fast, efficient, and their service was impeccable. Thank you again for helping us in a tight pinch! I would use their services again and recommend them to others!