Ability Access Plumbing and Rooter

Sarah S.

SCAM COMPANY!!!! STAY FAR AWAY!!! I had this company out for water heater disaster and at the worst time possible. It was the night before my daughter's senior prom and my husband was out of country which he never does. we had no hot water. My insurance company expedited an order but it literally took this company over the 24 hour mark I was told to even contact me. I had this guy out not only did this guy show up with his teen son to translate for him but he walked in took a picture and left. He said we needed new unit. REALLY NO KIDDING. Water was leaking everywhere clearly it was broken. Even I know that. When I asked him to at least stop water from leaking everywhere so more damage doesn't happen he said there was nothing that could be done. My husband was away for work and I had no idea what is what with this stuff so all I could do is believe him. Boy was I wrong trusting them! I knew from past experiences that would they were not a good company but my insurance company made it sound like I had no choice to use them if I wanted my water heater fixed quickly. I got a call from the office saying that my insurance company covers my water heater and insulation but does not cover permits for the state or the county and those denial charges were going to be over $1000. Something just didn't sit right with me so I questioned the charges and asked for a detailed invoice to be sent to me. I just felt like something was off so I called around and got some outside companies to come and out of pocket give me estimates out of the five people that came none of them said what Ablity said I needed so I called my insurance company and asked for a second opinion when I had my second opinion come out not only was the charges only a few hundred dollars but they were able to stop the water from leaking all over my garage and prevent further damage. This company still is a horrible company and I recommend if your insurance company says you have to use them you actually don't tell them to put them on the do not send list and they cannot send this company out to your house ever whenever you need assistance.

Adam R.

I finally had to call my American Home scam warranty and yea two guys came out between 5 to 7 p.m more closer to 7. They told me that home warranty office is closed and they have to get ahold of them for approval and they left. About 2 minutes at my house to tell me that and next day which is today American home shield calls me to tell me my plumbing issue isnt covered and the 125 buck for them coming out for less then two minutes and not doing anything is not refundable and if id like to hire them it would be over 5 thousand i thought estimates from contractors are free but if you got American Home Shield you pay like 30 bucks a month and 125 for someone to literally just look at a dripping pipe. Scam Scam Scam im in the process of canceling home warranty after a few years of paying this is first time out and i get charged more and pipe is still leaking

Gene N.

Do yourself a big favor, if you have a major or minor plumbing problem, don't call these guys. The only reason they survive is because American Home Shield uses cheap contractors. If you have an actual problem or emergency, they can't and won't help you.

Aaron P.

Like many others on this list, I didn't really have a say as to what company I used for my issue covered by my home warranty (American Home Shield)... and I had no reason to assume that I should vet the company referred. I should have though and will not trust any company they send based on there referrals...
We were told they would call to schedule within 24 hours... which they did, at hour 23... they made an appointment for 12-2 the next day and I called them at 2:30 to ask where they were and they said they'd come out at 5. They were at my house from 5-7 ""fixing leaks""... they left with the valve to our furnace shut (it was open when they got there), and when the gas company came to turn on the gas the next day they called them to say the valve needed to be turned on and the ""contractor"" said that he wouldn't come back out. After spending an hour on the phone with the warranty company (again, AMERICAN HOME SHIELD)... they got him (the same ""contractor"") to come out again. He turned on the valve and left. We immediately smelled gas and called the gas company. They found a leak and shut off our gas again. Having spent another 90 minutes on the phone with the warranty company (AMERICAN HOME SHIELD), they repeatedly stated that they have to send the same contractor out and couldn't refer someone else more competent to complete the job. When the company called back to set up a time, I informed them of everything that had happened and they responded with ""so, do you want to schedule to repairs or no?"". A horrible company, with terrible customer service, terribly punctuality, terrible quality, and absolutely no care for the customer at all. They care about the money and the money only. I will never do business with them again, even if I have to pay out of pocket.

Jen C.

Alfredo and Sergio promise that they will come back to fix the incompatibility faucet from the stopper. It's been a week so I decided to call American shield and called their company... no luck! I'll post more photo and despite of having a new faucet, the water that comes out from that faucet was not good...I got two new faucet replaced but the stopper for both are not compatible, so now way for me to get it fix. Called again no luck ... 39 days work warranty wasn't true..

Soko N.

Referred by our home warranty
Disappointing
They did not complete the work order

Rev. Thomas C.

We had a leaking pipe in the wall. Technicians showed up on time, were professional and courteous and fixed the problem in less than an hour. Armando and Sergio are their names. Very happy with them and would recommend them to others.

Jessica H.

PLEASE!!! Do not use this company. If your home warranty is first American like mine, tell them you want a different company for plumbing.
Yesterday 11/15/18, a husband and wife team came to my home to repair a broken pipe under my house. They had to break through the concrete and foundation in my living room. After making a 3×2ft wide 3.5ft deep hole in my living room; the man tells me he's unable to complete the job because the concrete is too thick. He then told me my insurance is having another contractor come finish the job. This was a lie. After hours on the phone trying to figure out who is going to finish the job I was told Ability plumbing left because they were waiting on approval for further work, the job was harder than expected. I understand this happens but why lie to my face?
I don't understand how a company can come into your home, cause so much damage, leave me with no water & a hole that smells of sewer water in my living room. The cherry on top.... The dumb plumber fills my trash bin with concrete & leaves it on my front lawn he also dumped all the sewer water onto my lawn. This husband and wife team is beyond unprofessional! Absolutely horrible & I strongly recommend anyone needing plumbing services avoid this company at all costs.

Teal A.

I had used them threw my home warranty Old Republic almost 2 years ago, they laid plumbing in my kitchen. When I used dishwasher I would hear a sand noise when certain cycles were going. Fast foward 2 weeks ago my dishwasher man comes out and tell me there are bolts and screws in my plumbing line. I called them to let them know and they stated I would have to pay a service fee..Never again.

Joan S.

My water heater went out over the holiday weekend. I have a home warranty through American Home Shield. They had someone over to the house within 2 hours of my call and the water heater fixed in less than an hour after arriving. Now that's service!!