ABC Southwest Plumbing & Air Conditioning

Betty S.

No price transparency whatsoever. The technician showed up on time, but charged $250 for a very straightforward job that took less than a half hour. Will not be using them again.

Jeannine S.

I called ABC Southwest to get an estimate on a faucet installed in my lanai wall backing up to the kitchen pipes on the inside of the wall. They made me an appointment for May 27 between the hours of 11am to 3pm. They arrived late at 4:10pm. The very first thing the guy asked if I wanted to sign a maintenance contract. I said no. The next thing he looked under the sink at the pipes and asked where they go to (he knew) and then pulled my refrigerator away from the wall and said I have a leak (there was no leak). Finally he addressed the installation of putting in the faucet. I asked """"can you do it now?"""" . He said he needed to go to his van to see if he had the proper tools. After waiting 10 minutes or so (I could see him talking on the phone in the van) he came back in and gave me an estimate of $729. I looked at it and replied """"that's crazy!, I'm not paying that!"""" . He left the house immediately. They should be ashamed of themselves asking for that amount of money! I contacted """"Plumbing Pros"""" and they came out and did the job for $260. I needed to post this to alert people to do their homework before hiring.

Radu S.

I had new flooring installed in the laundry room. The washer and dryer had been placed in the garage. The installer recommended replacement of the hoses and valves. Since I had had good dealings with ABC previously, I phoned them. A technician arrived very soon after I called. he did not provide and estimate. He went ahead and completed the job. Thereafter, he presented me with a bill of $543. I wrote a cheque on my Canadian USD account, which thankfully I was able to stop payment on soon after I realized that this charge was beyond outrageous. I consulted five reputable plumbing companies in the Englewood/Port Charlotte area. To a man I was told that this work should have cost between $200 and $300. I filed a complaint with the Better Business Bureau and await resolution. Of course I want to pay this bill, but I expect a fair and honest valuation from ABC for the work completed. They offered me coupons, but these would be completely useless to me because I SHALL NEVER use their services again. Lesson learned: get an estimate first. Send them packing if the price sounds ridiculous.

Lissette R.

We are EXTREMELY unhappy with the service and workmanship we received from ABC Southwest Plumbing & Air Conditioning. On August 19, 2024, ABC came out and installed an entirely new AC System costing over $14,000. The plaster from the UV Light Module and A/C Unit keeps dripping on our epoxy garage floor. On August 22, 2024, ABC came out to look at the original installation of the unit. The technician """"Hans"""" applied more plaster between the UV Light Module and A/C Unit to stop the leaking. On September 5, 2024 (9:45 AM), I called ABC Customer Service and spoke to """"Sam"""". I asked her if ABC filed a permit for the AC Replacement and if so, when will the Sarasota County inspector come for the inspection. Sam informed me that they never filed for a permit and that they would be filing it that day. To my knowledge it still has not been filed by ABC SW Plumbing & A/C and they will not provide me with any documentation that indicates that it was filed with Sarasota County. I also mentioned to """"Sam"""" that as part of the installation, the service technician connected the A/C Unit to the UV Light Unit and that it is still leaking plaster on our garage floor. We requested that a technician, other than """"Hans"""", come out again to fix the dripping. The week of September 2, 2024, my husband called ABC and made an appointment to have them install a Drain Pan to prevent the dripping from the A/C Unit. The Appointment was set for Tuesday September 10, 2024. On Tuesday, September 10, 2024 (10:00 AM), my husband called ABC and confirmed that they would be coming in the Afternoon to install the drain pan. The Dispatcher (He) said we were on the schedule for the afternoon between 12:00 PM and 5:00 PM. On September 10, 2024 (4::06 PM), my husband called ABC and spoke to """"Jan"""". She checked and said that we were scheduled for Wednesday, not Tuesday. He told Jan that Wednesday would not work as we were not available. She said they could come out Thursday Morning (which also does not work). My husband asked Jan why the mix up, especially when the dispatcher confirmed the appointment for Tuesday, and she said she did not know, and that they were supposed to stop by and pick up the paperwork that they needed to provide us from the A/C purchase and installation. My husband called ABC back on Tuesday, September 10th at 4:16 PM and told Jan that we needed them to come out today. She put my husband on hold and came back and said that they could not come out today because they needed a Part for the Job and that the warehouse was closed for the day. My husband expressed his frustration with the whole installation and told her he did not appreciate being lied to. He asked her to have ABC come out and install the drain pan on Saturday 9/14 in the afternoon. My advice for anyone thinking of calling ABC Southwest Plumbing & Air Conditioning to find another company. ABC is dishonest and blatantly lies to their customers. As Jan mentioned they did not have a part for the drain pan installation. If they did not have a part why would a service call even be scheduled. ABC also lied about not filing the proper permit with the County for the new units, which were very costly. I would NEVER recommend ABC Southwest Plumbing & Air Conditioning to anyone for needing service.

Michael R.

ABC Southwest Plumbing can easily be confused with ABC Cooling And Heating - Not the same company Beware of the """"$16 per month pay plan"""" for services that claim to give you a discount on needed repairs -

Mark Z.

Beware! No justification for severe overcharging. The work quality was fine. Their pricing, however, equates to about $750 per hour. Could not, after multiple tries, get a reasonable explanation for their billing practices. Seems to be a model that preys on the unsuspecting. Not to be trusted.

Amanda K.

Stay clear of these crooks. They did 10 min. Work on my sink drain and charged $375. I called and wanted a receipt and got a very nasty woman on the phone. Please get someone else to do your work. This should have costed no more than $125. However i was under pressure to get this done and they knew it

Ayzia V.

just not good - guy didn't know much. saw water and my trap and said I had an underground leak. I said water is supposed to be in the trap. He then said yea, everything looks good. probably a clog past the trap. then told me it would $600 to snake a 10 foot section of the pipe. I said no thanks...$47 dollars, 10 min, no real answers. terrible company

Brian M.

ABC Southwest plumbing & A/C is now our go to plumbers. We had a water heater installed by service technician Jonathan. He is professional, courteous, informative and left the work area clean. Jonathan is an asset to this company. We recommend ABC Southwest Plumbing & A/C.

Mike R.

The previous reviews are spot on. Good service, WAY OVER PRICED! I needed my kitchen sink snaked out. In the real world, this is a $100-$200 job. The guy arrived on time (actually early, which was very nice) and snaked the drain in about 30 minutes quite easily. The charge was $400! Seriously? They need to get their prices in line or they won't be around for long. They are on my """"do not call"""" list.