ABC Southwest Plumbing & Air Conditioning

Mavis M.

No price transparency whatsoever. The technician showed up on time, but charged $250 for a very straightforward job that took less than a half hour. Will not be using them again.

Sabrina J.

We were WAY overcharged by ABC Southwest for a repair to our AC unit. We called them because they had serviced the unit for the previous owner of our house, and their number was in our file as a result. A simple problem became a huge cost. A spider crawled into a capacitor, shorting it out, and we were charged $543.00. The part cost less than $25.00. The repair took less than a half hour. The technician knew that we had to rush out of town for a funeral as we had left him a key, basically putting ourselves at his mercy as far as the diagnosis and repair cost. (You do what you have to do when your mother dies 1100 miles away.) He had already done the work when he called to tell us the diagnosis. The bill was outrageously inflated. A reputable firm would have charged less than half this much. Disgusted by the lack of integrity. Do NOT use ABC Southwest.

Lesley C.

Requested this company as they are in same area as my disabled tenant and my regular guy who is in Fort Myers could not make it as he was in Naples. I was told bill would have to be paid at time of service. Technician told me problem and I asked how much and was told it was already taken care of. They then charged me $543.00 for diagnostic and capacitor. I was told by 4 other AC services, it should have not cost more then $200 to include the diagnostic. I spoke with billing and some one name Tyler said to waive Diagnostic fee and give me the """"premiere pricing reserved for special AC Maintenance Program customers, I was still charged $384.00. I will NOT be using this company for any of my properties and will NOT be recommending them. I see the other reviews and had this not been a disabled tenant, would not have had them make the replacement. They are supposed to put $159.00 back on my company card Monday...

Lil C.

I had new flooring installed in the laundry room. The washer and dryer had been placed in the garage. The installer recommended replacement of the hoses and valves. Since I had had good dealings with ABC previously, I phoned them. A technician arrived very soon after I called. he did not provide and estimate. He went ahead and completed the job. Thereafter, he presented me with a bill of $543. I wrote a cheque on my Canadian USD account, which thankfully I was able to stop payment on soon after I realized that this charge was beyond outrageous. I consulted five reputable plumbing companies in the Englewood/Port Charlotte area. To a man I was told that this work should have cost between $200 and $300. I filed a complaint with the Better Business Bureau and await resolution. Of course I want to pay this bill, but I expect a fair and honest valuation from ABC for the work completed. They offered me coupons, but these would be completely useless to me because I SHALL NEVER use their services again. Lesson learned: get an estimate first. Send them packing if the price sounds ridiculous.

David S.

WAY WAY WAY over charged me. Its my fault as I didn't say """"NO"""" They charged $436 to replace a small outside leaky valve to my house. 15 minutes tops to change it. They got me good and PLEASE don't let this happen to you.. $15 part .. so $421 dollars in labor and service call.. OUCH. THIS WILL NEVER HAPPEN TO ME AGAIN & PLEASE DONT LET THEM DO THIS TO YOU !! I spoke to another plumber afterwards and he advised $75 top to do the same job.. I really screwed up on this one... Honest plumber said $15 for the part and $60 service call. THIS MAKES ME SICK !!

Reasonable G.

Beware! No justification for severe overcharging. The work quality was fine. Their pricing, however, equates to about $750 per hour. Could not, after multiple tries, get a reasonable explanation for their billing practices. Seems to be a model that preys on the unsuspecting. Not to be trusted.

Eric G.

The previous reviews are spot on. Good service, WAY OVER PRICED! I needed my kitchen sink snaked out. In the real world, this is a $100-$200 job. The guy arrived on time (actually early, which was very nice) and snaked the drain in about 30 minutes quite easily. The charge was $400! Seriously? They need to get their prices in line or they won't be around for long. They are on my """"do not call"""" list.

Lolly K.

Very high priced, wanted $700 to do a $200 to $300 job Before they gave us the quote they came in saying you can save some money on this if you take our AC maintenance program. We did not feel comfortable with that, don't like people pushing another service to justify the high price of installation. We felt totally ripped off, Like they were taking advantage of us because our water was off. They have new trucks, Many employees, numerous people setting up appointments, so they have lots of expenses that you pay so much more for their services. I have no doubt the work is good, just get ready to bend over. Update. Just got the part installed and it was $250 total Compared to $722 from ABC plumbing

Jim S.

First time with abc and David and what a nice guy and explained everything .They were great to do business with and David explained to us why we need to have air checked twice a year so we signed up.Also e-mailed a picture of David prior to them coming out.

King T.

David came to my house to do the check up.. he's always a pleasure to work with.. always honest and very knowledgeable on what he doing.. we will be getting a new system from them soon and davids the one I will be calling to install it.. highly recommnded this company and David