ABC Plumbing, Air & Heat

Project M.

Called the company to perform an annual service check. The technician arrived, very charming but obviously a total salesperson. He spent most of the time trying to sell us on a package service plan to cover our whole house which would save us on future repairs/ He tried to tell us that we would need to replace a 5 yr old Bryant System or at least spend half the original price to let him perform some checks and fixes. When asked if the 45 year old copper lines could be leaking causing us to lose freon over the course of a year, he responded that copper never leaks except at joints. This technician does not understand copper corrosion and should never be sent out to do any inspections. He might be qualified to turn a wrench under close qualified supervision but not to diagnose a system problem. I definitely do not recommend this company

Teresa M.

Matt was stellar. Helped out with my problem and was a gentleman. So grateful he was there when I was without water!

Bobby N.

STAY AWAY FROM THIS COMPANY. We had zero issues with our A/C prior to ABC coming out. We called them to just do an annual maintenance inspection and system check. After they left we had water pouring out of our HVAC unit. We called them back out and they said they couldn't have caused the issue and told us we needed to purchase an entire new coil and drain pan assembly for $1,500+ in order to correct the issue. Had a handyman we had used in the past come out to take a look for second opinion. He said the issue was simply a clogged drain line and ABC failed to close the secondary drain hole/opening. He fixed it in 20 minutes for under $100. I will be reporting ABC to the BBB and steering as much business away from them as possible. Crooks.

Robert M.

I am split on giving 1 star of 5 stars so after (now I read them !) the reviews I decided on 2 stars. Technician showed up on time, was friendly and explained that he would check out the problem and give me an estimate. Charge would be $59 for the estimate. That price would be taken off the job if I used their services. I told him the toilet was backing up and running very slow. He quoted me 3 different prices. One was if he just needed to snake the toilet. $243 . If he had to remove the toilet and snake $461. If he had to rod the main line thru clean out line $492. He could also replace the toilet for $1033. (I just just had it replace last year, $450.00). He also sold me a one year maintenance plan at $14.95 a month which gave me a discount. He tried to snake thru the toilet but to no avail. He removed the toilet (even charged $14.97 for using his wet vac to remove the water from the toilet). Could not get it to unclog. Went outside to the clean out line and finally got it open. So I was charged both for the toilet removal (which did not work) as well as for the clean out line. Total $872.97. Did get a %10 senior discount so that was nice. Now, I can't complain about the technician, he worked fast, was on time and as for selling a maintenance plan he works for a company. He did his job. He also used a manual (from the company ?) to determine the prices. My reason for the rating is the price. If this is common pricing practice for the plumbing job that was done then I apologize for the lower raring. I would recommend for anyone who is plumbing illiterate like myself is to find a plumber(s) that will give a FREE estimate.

Joni J.

Elderly abuse! Absolute RIP OFF!! They send a guy out to do a routine service for my 82 year old disabled mom, get her to sign up for a maintenance plan, put freon in her system and leaves...said """"maybe"""" she has a small leak which is why she needed freon. That evening, system goes out, and she calls them at 7:30 AM to come out and they don't show until 7:30 that night...again disabled 82 year old...service tech tells my mom she has a major freon leak and going to take $1,000 to figure out the leak and system isn't worth repairing! DO NOT USE this company! I believe they were trying to take advantage of my mother and I plan on reporting them to the BBA! First guy didn't even try to determine if there was a leak, never said your system is older ma'am your system is older, you may have a major leak and may want to replace your unit! Never said anything! I know have a reputable company coming out to help Cox Heating and Air.....I should have had them come out in the first place! I would not even rate them 1 star!

Stephanie B.

My water heater was leaking and I needed someone to come out to fix it. I called ABC since i'd seen their tv ads. In order to get any type of quote for the cost they told me they have to come out and I'd have to pay $59 which would then be taken off if I used them """"which pretty much everyone does"""". I had already gotten a quote from someone else at $800-$900 ($439 for 50gal heater, plus 3-4 hours labor and $50-$75 parts) but they couldn't come the same day. So I call ABC and they showed up and then quoted me $1400 to replace the 50 gallon water heater. Also if I sign up for their club .....and here we go, if I pay this, then they'll take off that percent of their already ridiculous price. ABC, if you are going to charge $59 for a quote shoudn't the quote at least be in the ballpark with the rest of the world? I ended up using a 3rd company that could come next Day, Sat for $899. So with ABC, I need to pay $500 extra so I can apply my $59? Basically just gave $59 away for a over priced quote. Don't Call these guys unless you don't mind overpaying.

Scott R.

Service Technician was 3 hours late, he came by to confirm the issue I already knew was the issue, was in my home for 2 minutes and charged me $59 for the visit. They quoted me $350 for a job that takes 10 minutes to fix effectively charging $2100 per hour. They overcharge and get away with it for people uninformed.

Tracy H.

Do not use these crooks!!!! My 72 year old mother was given an estimate on 5/22/2020 of $11,904 to replace her entire air conditioning unit (for her 800 sq ft condo). Someone came out today and fixed it. The part was $7 and the labor was $90. Total of $97.00 and her air is as good as new! I called to request a refund of the $89.00 estimate my Mom had to pay and McKayla refused to issue a refund stating the estimate is only waived if you sign to have the work done that day. These crooks tried to take complete advantage of a 72 year old woman who was there alone. I have a call into consumer lawyer Eric Sidel. If they did this to my Mom....they are doing it to other people. This could have been rectified by issuing the refund for the bogus estimate.....but McKayla refused and had the audacity to tell me to CALM DOWN. I'm pretty sure if someone tried to screw over their mother or father...they would be mad too. This is NOT okay. I will take this as far as I can to protect the elderly population out there getting taken advantage of by ABC AIR!

Cassie N.

Plumbers came out for an inspection of the plumbing in my condo. Cole H and Kyle Helton were very kind and personable, and they found small errors that other plumbing companies left behind. These repairs were able to be completed on this visit and they did it in a very timely manner. Would definitely recommend this company!

Lisa R.

Seminole Florida homeowner sought water heater quote. The reservationist on the phone and the website did not indicate that there would be a fee of any kind for an estimate or I would not have had this company come into my home. The estimate was provided quickly and when we elected not to go with the estimate I was presented a $59 service call fee. I was hopeful that this would be the company I would be using for all my plumbing needs but I know better to read reviews more closely. I would recommend asking this question before you allow a technician from any contractor to step into your home. Lesson learned.