Abbott's Plumbing

Doreen A.

Abbott's plumbing is a dishonest company. I had 3 toilets installed on the weekend sometime last year. Less than a year later, one of them is clogged. They are telling me it's not an emergency and they cannot come out after 3pm when I'm home. Replacing old but working toilets is not an emergency but they gladly took my money and installed inferior quality toilets on the weekend. Now that I'm having trouble with it, they cannot come out when I'm home because a clogged toilet is not an emergency by their standards.

L L.

Absolutely a horrible experience. I called Abbot because I was having an issue with water seeping up from my laminate floors in my kitchen. It only was happening when the dishwasher would run.
A technician came out the same day. First thing he said was there is a $49 service charge for the visit ( on their website it says Free home evaluations and estimates). I agreed since he was already there. He looks around the dishwasher with a flashlight, then tells me he will have to take apart the dishwasher to find the leak. There will be $189.00 charge to diagnose the leak and it would be applied to repair. I agreed. I figured My machine needed a repair anyway. I sign the work order. In two seconds he diagnoses the leak as coming from the dishwasher and that i would need to call an appliance repairman because it is a problem specific to Whirlpool. I refused to pay the $189.00 diagnosis fee and asked him to contact his supervisor. We finally settled and I payed the &49.00 service charge. Worst experience ever with a plumber!

Mary A.

Abbott came to replace a toilet supply valve and a flapper. The work was done well, said it would take about 2 hours. It took about 25 minutes--the charge--$402! After telling him that was a ridiculously high price, he gave me a $35 off coupon.

Lp H.

I had a flood in my basement. I had just finished cleaning up from that flood. The we got more rain. I went to the basement only to find it flooding again. The sump pump had failed. I called so many plumbers and they were all busy and could not get out here. The last plumber I called was Abbott's. I explained that my basement was flooding and I needed someone right away. I was told as soon as the next plumber broke free, they would send him out. I explained that I had had hip surgery and I couldn't keep up with the water. Within an hour, Chris called me and told me he was on his way. He arrived shortly, went to the basement and ran all of the water out of the sump pump. It ran and ran until he could finally take the old sump pump out and replaced it with a new one. In addition, he swept the water from the basement to the sump pump because I was unable to do it. I told him that he would be my plumber for life. Yes, it was a little expensive on my fixed income, but the service I received was priceless. Thank you Abbott's and thank you Chris.

Oleg F.

So I will review my review from a few days ago. I was pretty annoyed, but figured I'd calm down and provide more clarify. My wife calls a plumber to check out a small job. They call me and say it'll be $50 to come and that goes towards the expense of the case upon a hire. To their credit, they arrive quickly. The guys are nice, but after showing them the two issues, which I believed to be fairly minor, they tell me the small job will cost $500, but that if I hire for both, it'll be about $450.

I felt that was a bit high, and I asked how long it'll take them and they tell me that one issue will take about 15 minutes to fix and that costs $230 (approximately - don't have the receipt with me at the moment) and the other one will be closer to an hour and that'll be closer to $370 and will take closer to an hour to fix. I ask them how they figure that job costs that much and they tell me that it's the price. I cannot for the life of me understand how a 15-minute job to fix a ring on a sink drain costs over $200.

I tell them no thanks and I had to pay them $50 just to come out to do an estimate. After they left I looked myself online and found numerous contractors (and plumbers) that give free estimates estimates and I feel contractors that are overpriced and don't get hired are the ones that charge for estimates.

Their work might be good, but I don't and won't ever know. To their credit, they were fast and would be good for emergencies, but I felt I wasted $50 and that left a bad taste in my mouth. I don't care for their business model and still question their prices. Nothing wrong with paying for skilled labor, but last time I checked, plumbers don't make more an hour than lawyers, and the vast majority of lawyers I know (and I know a lot) don't charge as much an hour as this company was going to.

Ryan L.

My 90 year old grandmother called Abbott's because her toilet wouldn't flush. The technician came out and found the chain detached from the rubber flapper. Within 5-10 minutes the chain was reattached and the toilet was working. She was charged $189 for this. She was also told that if it happened again ""the system would have to be rebuilt"" and that would cost an additional $324. I by no means am a plumber nor do I claim to know a lot about toilets, but I do know how and have installed a toilet flapper before and it certainly didn't cost $189. I'm also very curious about the ""system rebuild"" they were claiming the toilet would need? Sounds like a clear case of a company taking advantage of the elderly. Be careful when choosing this company for your plumbing work. I don't mind paying for repairs, but I do mind dishonesty.

Jeff Z.

Just was notified that the extra expense which was added to my bill for locating the part was refunded. They definitely care about the customer.

Taylor V.

Had to shut off our main to the house due to our tub leaking (and no secondary shut off). Called this morning after having a no show from Roto-Rooter yesterday. Made an appointment for 4pm, and when I got home (at 4) the guy was already here ready to work. He was in and out within an hour, and while I thought it was a bit pricey for 30 minutes of work ($563), I'm just glad to having running water again (after 2 days without).

Lauren B.

Have known for awhile that my main sewer line was probably going to need to be replaced. I've had an insurance type policy through BGE Home to help cut the cost when the time came and had an estimate from them for the job. I decided to call around to compare and just get a few more quotes and opinions. Abbott's initially came out and said there would be a fee to video the line before they could give an estimate so I apologized for the misunderstanding and said I wasn't going to get the estimate. That was on the weekend.

First thing Monday morning, the manager from Abbott's called and said he had gone through the weekend calls and realized there had been a mistake and I was told that in error. They absolutely were not charging me to video the line to diagnose and give an estimate. He said he still wanted a chance at my business and offered to send someone out that day to give me the estimate. Right then I felt that the customer service was already top notch! I was impressed that they cared enough to pursue me as a customer and correct the miscommunication over the weekend.

Richard came out and spent a few hours videoing the line and reviewing all of the options with me. To make a long story short, I spent the next several hours calling him back with question after question. I was upfront with them about my policy with BGE Home and my inclination to use them to take advantage of that policy.

In the end, Abbott's matched the price for the trenchless replacement offered through BGE with my policy (which was an incredible match!!!!!), came out the NEXT day to complete the job, arrived on time, and warranty their work for LIFE. Even BGE Home said they understood why I had to go with Abbott's!

Richard, Vince, Pat and the rest of the crew who completed the work were all outstanding. Everyone was friendly, knowledgeable and incredibly patient with this crazy lady who asked a thousand questions about the replacement. I feel confident the job was done correctly, it was inspected by the county, and it is one less thing I have to worry about now! Great customer service

Logan B.

Excellent service the whole way through. I had an emergency situation with a clogged main sewer line and a house with 4 young boys in it. They were able to get me scheduled for the following day and did an amazing job! Rich and Hal get special shout outs for explaining everything and being courteous and good natured the whole way through while i peppered them with questions. Abbott's Plumbing really deserves the 5 stars!