Abbott Plumbing and Drain

Stephanie C.

This company is a complete and worthless joke. The other horrible reviews are true and we have experienced this disastrous service . Abbot Plumbing is a contractor for American Home Shield Warranty company and they are scraping the bottom of the barrel with Abbott. No response, no return calls. They can't even answer calls for business that is handed to them by a home
Warranty company. A complete joke of a business. Stay away from this company !!

Allison H.

If you like being talked down to and hung up on this is the company for you! The scheduler rarely answers the phone but when she does, she's eager to abuse you. Stay away!

Dawn F.

They were not reachable. Left numerous messages and none of the calls were returned. Doubtful they are even in business anymore.

Emily L.

Absolutely pleased with Abbott Plumbing service! They diagnosed a problem another plumber couldn't fix and fixed it quickly. Thank you! Will always request Abbott from our warranty company for future repairs!

Ryan K.

I have used Abbott plumbing twice now. One for a home warranty issue on a garbage disposal and then another to install a water softener. Randy was great to work with and extremely competitive pricing. After he installed my water softener he took the time to educate me on how to use it, maintanace and signs to look for if there is any type of future damage what to do. He definitely is my go to guy for all of my plumbing needs.

Shannon M.

This plumbing company is a contractor with Home Warranty. Their visit started off okay but quickly slid downhill. We had a simple toilet fix along with a shower mixing valve fix. The plumber came when initially scheduled to diagnose the issues. He said the shower mixing valve needed to be ordered and asked if okay to fix the simple toilet issue once he gets the shower valve. That was my 1st mistake to say that this was okay as it took too long to order the part and reschedule anything to be fixed. The plumbing scheduler said the delay was because Home Warranty ordered the part and did not notify them. However, the plumber knew the part came in because he told me on a Friday that the part was in and he said the scheduler would ""likely"" call me to schedule for Monday. No call on Monday. Instead, I called Home Warranty to find out what was the hold up. and they said they would notify the plumbing scheduler at Abbott that the part would be in. The plumbing scheduler (Desiree) said that Home Warranty had not notified them on Friday that the part was in (but their plumber knew???). I said that it was getting to be a crisis because nothing is fixed and we had moved stuff around inside waiting for the project because we work from home due to the pandemic and it is causing conflicts personally with no working shower and rigged toilet that has to he manually shut off to prevent overflow. They agreed to send plumber on Wed to fix the toilet but still no part for shower (they said when they went to pick up the part on Wed it wasn't there so had to reorder???). I called Home Warranty on Friday for update on the part (why is the customer having to track down status of a shower part?) and they said the part was in and that they would notify Abbott. Desiree called me to tell me she can't schedule as her scheduling system was down and she had no plumber available for Friday. I waited hours and still no update so I called Home Warranty again saying this is not working out. Abbott called me and said Home Warranty will find another contractor to assign. Nightmare! These two companies don't get along! Nothing gets done.

Kate W.

I feel like the true test of the quality of a business is how they handle a situation when it goes wrong. Randy was above and beyond responsive, helpful, and took care of the entire problem with unparalleled professionalism. I can not recommend him and Abbott plumbing enough!

The context: an understandable problem happened with the subpump that one of Randy's technicians installed which caused flooding in our basement. I called Randy to let him know and asked what to do and he was able to talk us through a temp fix while on the phone. He then insisted on coming over early the next morning- he assessed the problem, executed a solution to the problem that caused the flooding, contacted a company to handle the drying and repair and covered the cost. Through the entire process of returning our basement to usable he was super responsive to calls and texts and helped us work through the process. It was truly a demonstration of how he stands behind their work and I'm so impressed by the empathy and professionalism shown throughout this process.

I can't say enough how much I appreciate Randy and will be sticking with Abbott plumbing for any other projects/repairs we have.

Annie B.

Pretty much a waste of my time. I should have listened to the other reviews about poor schedule management. Although my initial call to Abbott was polite, getting any follow through was like pulling teeth. Constant promises of a text or call from the manager. Frequent reminders to send me the quote in writing, all to finally be received so late I had to hire services elsewhere.

N B.

Avoid this company like the plague! They are extremely unprofessional and uncoordinated to the point that they can't even manage a job schedule.
They do not show up for work as scheduled and they are used by home warranty companies. My home warranty charged me $60 for this company to diagnose a leak that is covered but they won't show up to fix the leak! 8 days and counting without a kitchen sink.

Emily J.

Abbott was punctual, friendly, and great to work with. He came in and got the job done. We are very happy with his work. We would recommend to anyone!