Abbott Brothers Plumbing & Heating of Maryland

Dawn E.

This is the worst experience I've ever had with a plumbing company. They were installing a waterline on a neighbor's land, but they dug up deep trenches on my property. It wasn't obvious where the property lines were, but they didn't check. I had just installed a planting of trees and gardens and they ruined them, not even seeing the small plants I had installed for over $400. When the owner came to look at the work, he promised me he would pay me back for the gardens he ruined. I called him at least seven or eight times and he promised me each time that the check was in the mail. The check was never in the mail. Now four months later, he still has not reimbursed me for the damage he did to my property.

And his manager, who was on the site when the digging was going on, was nasty. I told him that I had new gardens there, and he totally ignored my claim, saying that the area was a public utility right-of-way. It was not, it was my private property. They had no right or Call to be digging there. I can't bring him to court for $400. I just don't have the time and resources. But I would have a case if I decided to do that.

I would rate the company zero stars if I could.

Kate A.

If I could give negative stars, I would. My neighbors hired this company for a sewer line replacement, which became my problem. In the process of the sewer line replacement, which took over a week, my main water service line was damaged, causing flooding into my basement. The misogynist foreman ""fixed"" the problem. Fast forward several months later, one big rain caused water to POUR into my basement through the ""fixed"" service line. They sent the misogynist foreman, whom I asked to never step foot on my property, to come resolve the issue, who also smelled like a brewery on the morning of the repair. The damage caused a complete remodel of my basement. I have now had two more instances of groundwater intrusion requiring hours of my time to wet vac and subsequent repair. I have lived in my house for over 10 years and have NEVER had instances such as this. The work and professionalism are definitely subpar and I implore people to take a pause before using this company.

Leslie H.

I called Abbott Brothers to replace a water heater. They were able to fit me in their schedule for the next day. Dalton and Damon did the work. I liked that they took careful measurements for the new water heater because the old one was a bit smaller. They took there time taking the old water heater and new water heater inside because I have a narrow townhouse. They were also very courteous. I will definitely use them again - I need some work for my boiler system.

Wilma Keith ..

Poor workmanship nothing but problems they take your money and they stop communicating. Ground work they perform all my were lending not straight. I had to get their work rework for toilet, shower drain. The shower drain has to be reset, I have to reopen the concrete again. This terrible and expensive job. Do not get this company to help you with your project.

Hiram A.

This company came out promptly to collect their dispatch fee of $69. They informed me that there was no leak in the plumbing system. However, after checking with the tenant there was a leak in the bathroom sink. I was told there was no leak but the tenant continued to complain about a leak in the bathroom sink.

When I called them back to get them to come back out. They told me that they would and gave me a time window but did not show up. I called them on Monday and they again said they would call me back but did not. When I called to follow-up they would not answer the phone and even answered and hung up the phone.

What kind of business is this?? A ghetto, unprofessional and cheesy business!!

Joel P.

This review isn't for Abbott Brothers' plumbing services, because I wasn't able to actually get a plumber to my house. I made an online appointment for Friday and immediately got a confirmation that someone would come look at a possible sewer gas leak from 12-2 PM. I waited until 3 PM before calling the company because no one arrived or contacted me. The office didn't provide me with a reason as to why no one showed up or why I wasn't contacted. Instead, they said someone would be in contact with me shortly. I received a text a few hours later asking if Sunday between 9-11 AM worked. I agreed. Unfortunately, 11 AM passed and the same thing happened -- no one showed up or called. Not sure what happened, but 2 no show/no calls is highly unprofessional. If you know you're not coming, have the decency to call so people can make other plans or use another business. Obviously, after two chances, I won't be using Abbott Brothers again.

Bruce K.

This company stiffed me for $3,000.
Contracted for two water drain repairs at two houses.
Gave $4k deposit for est $8k job
Videos showed no damage to either. So I owed for video and snaking. $1 k tops.
Never got a refund. No call backs.
Buyers beware

Joshua A.

If I could give no stars I would. Scheduled an appointment to replace my garbage disposal for between 3-4pm but no one showed up. Tried calling but just went to voicemail and the mailbox was full so I could not leave a message. Tried texting but still no response and the next day still no response. Don't waste you time.

Rebecca M.

We are re-doing our bathroom and needed some plumbing work done. Tim and Alex came out and finished the quickly and efficiently. The were professional and a pleasure to work with. Would definitely recommend this company to family and friends.