Abbey Plumbing

Michael S.

~Extremely poor customer service by Dan Abbey with Abbey Plumbing & HVAC.

~After the installation of a tankless water heater ($$$) in 11/2013 I was offered a one time free maintenance in approx. 18 months which would have been 5/2015. I was assured they kept a record of it and would contact me for scheduling the service. No one from the company ever contacted me.

~I contacted Abbey Plumbing to schedule the service. I was initially scheduled for 7/10 at 9am-10am. Dan Abbey called at 8am indicating they weren't coming. Strike one!

~I was rescheduled for 7/22 at 7:30am-8am. No one ever showed up or called to cancel/reschedule. Strike two!!

~I was then rescheduled for 9/22 from 10am-2pm. At 1:20pm Dan Abbey calls and says his guy is running late and what my timing was like. I reminded him my time frame was 10am-2pm and that he had until 2pm or would have to come back after 4:30pm. Dan agreed upon that and was going to call me back. Since I didn't hear from Dan I called him at 4:46pm. Dan needed to call ""his guy"" and figure things out. No call back by 5:17pm so I called Dan. Had to leave a voicemail message. Around 6pm I spoke to Dan and he indicated ""his guy"" went home at 5pm after he finished a job. So Dan agreed to come himself after he sorts some things and would call back. I believe it was after 6pm that Dan called back and said he can not make it. ARE YOU KIDDING ME???
Dan rescheduled for today, 9/23 from 10am-11am. He shows up at my door 10:59am.
Performs the necessary work which took all of an hour.

~Apparently Dan Abbey and Abbey Plumbing & HVAC could not find 1 hour from 7/10/2015 to 9/23/2015 to service my water heater.

~They have frustrated & inconvenienced me for the last time. I find it hilarious that their emergency 24hr service line is not in service.