Abbey Plumbing & HVAC

Ali S.

Abbey Plumbing & HVAC came out to fix our HVAC unit and we were extremely pleased with the service. Our technician was knowledgeable, friendly & very dedicated to his job. I would recommend them to anyone in the area in need of HVAC or plumbing repairs.

Adam T.

Like every other reviewer says, A V O I D.

These people were set up by my warranty company last week to replace a water softener. The guy messaged me Friday to confirm the appointment for today between 9-12 to which I obliged. A little after 11 am, I messaged him to see what was their timeframe and he asked to give him a little more time and then asked me to go and check on Lowes website to see if they have a water softener. I was so baffled by that request, I double checked to see if he was actually asking ME to check with Lowes to see whether they had the product. I've never in my life been asked by a plumbing company, or for that matter any company, to check to see if a hardware store carries a product THEY are supposed to be replacing. But whatever. As I was telling him about different water softeners on Lowes and Home Depot, he made it sound like picking a different brand of softener might make it harder to replace due to diff parts.. after which I had to reassure him by reading off from the website that this particular brand of softener says it's easy installation. Perhaps that shouldve been a clue if of itself.

Finally 4:30 pm rolled around with no update. I called my warranty company who told me Abbey said they're DEFINITELY still going to come tonight. Finally around 5:45, I messaged him to see if he's still coming and he replies back saying no. What a joke of a company.

Gloria S.

not a fan. they gave me a time frame 2-4 and showed up after 8pm. made a mess. finally left around 9 and had to call him back to fix the leak he made. Then they tell my landlord it was clogged by wipes. I should get a discount. I'm stuck with a $219 bill now. Jerks!

John G.

If you've ever experienced a sewer backup, you know how stressful and damaging this can be. You feel helpless as the water is gushing back up into your house.

At 11pm, Abbey Plumbing came out and fixed my clogged sewer. Here's a picture of efrain snaking my sewer line.

I've been using Abbey for a while and this is how every company should operate. When I had an emergency they didn't hesitate to come out in the middle of the night to rescue me. I'll be a client for a long time.

Roisin H.

We have a family rule about only doing business with a company when you actually get to talk to the owner. Abbey Plumbing exceeds that requirement. Dan Abbey is the one who not only returned my calls personally, but is on site with his guys!
I had two drips in my basement. I thought they were small issues, but like everything, they were symptoms of larger issues. NO up-selling! Legit issues. Crumbling (""friable"") pipes! They showed me everything before doing anything. Called me to inspect what they found. Asked what I wanted done. NO pressure sales!
Quality work by competent, friendly, hard working, clean guys. Put tarps down everywhere. Not a sign they were ever here, except that my drips are gone.
I highly recommend their quality work and friendly manner! Oh, and I asked around, and their prices are amazingly honest.

Steven C.

expect to get bumped at least 3xs when they schedule an appointment. Rude and unprofessional phone conversation with Dan Abbey.

Beth Y.

My relocation service use Abbey to perform hvac full inspection. I tried to schedule an appt with them 10days ago, they cannot accommodate weekend schedule due to holiday etc etc. so, I scheduled them on a weekday and took a vacation day and drive 90 miles to let them in. They cancel the appt 10mins before they were suppose to show up. They were 'nice' on the phone but definitely unprofessional. Very disappointed.

Michael G.

I will never use Abbey again. I have used them for the past 3 years for the same problem on my oil heater. Every time I get an appointment time and they are never on time or just don't show. I initiate contact and they say that they will be out the next day. This last time was absolutely it for me.
My heater wouldn't fire up. I called abbey since they fixed it last year, assuming the part and work would be under warranty. They scheduled an appointment for Thursday between 12-4. Shannon at the office calls me at 11 saying they should be out in an hour. 2 oclock, still nothing. 230 I get a call saying they will be there in 15 minutes. An hour later the tech shows up. Says the same part needs to be replaced etc... I was at work, my wife was the one home. I get home and call Dan at 630 and leave a voicemail to find out what was going on. At 6 am I get a text from Dan saying it might not have to be replaced, he is going to come out this afternoon and check it out. At 5pm I text asking when he will be out and he says that he will be out tomorrow (saturday) at 11 to check it out. 1 oclock on saturday and I text him and he says he will be there in 30 minutes. 90 minutes later he shows up. Same problem, bill is for 595 dollars. My wife calls me pissed. I talk to him, he says that he isn't sure why the part is shorting out but he will take it to the supply warehouse at RE Michel and ask them since they do the work on the brand heater I have. I ask about a warranty or anything covered and he says it won't be covered because his work was done right. This was last saturday. Still haven't heard from him 8 days later if he went to the warehouse. I guess he assumes I will just call him next year and spend another 600 bucks to keep refixing it.

I have never left a bad review about a restaurant, company etc. I still wasn't going to leave one about this until he didn't contact me back. It's incredible that he could treat customers this way.

Michael S.

~Extremely poor customer service by Dan Abbey with Abbey Plumbing & HVAC.

~After the installation of a tankless water heater ($$$) in 11/2013 I was offered a one time free maintenance in approx. 18 months which would have been 5/2015. I was assured they kept a record of it and would contact me for scheduling the service. No one from the company ever contacted me.

~I contacted Abbey Plumbing to schedule the service. I was initially scheduled for 7/10 at 9am-10am. Dan Abbey called at 8am indicating they weren't coming. Strike one!

~I was rescheduled for 7/22 at 7:30am-8am. No one ever showed up or called to cancel/reschedule. Strike two!!

~I was then rescheduled for 9/22 from 10am-2pm. At 1:20pm Dan Abbey calls and says his guy is running late and what my timing was like. I reminded him my time frame was 10am-2pm and that he had until 2pm or would have to come back after 4:30pm. Dan agreed upon that and was going to call me back. Since I didn't hear from Dan I called him at 4:46pm. Dan needed to call ""his guy"" and figure things out. No call back by 5:17pm so I called Dan. Had to leave a voicemail message. Around 6pm I spoke to Dan and he indicated ""his guy"" went home at 5pm after he finished a job. So Dan agreed to come himself after he sorts some things and would call back. I believe it was after 6pm that Dan called back and said he can not make it. ARE YOU KIDDING ME???
Dan rescheduled for today, 9/23 from 10am-11am. He shows up at my door 10:59am.
Performs the necessary work which took all of an hour.

~Apparently Dan Abbey and Abbey Plumbing & HVAC could not find 1 hour from 7/10/2015 to 9/23/2015 to service my water heater.

~They have frustrated & inconvenienced me for the last time. I find it hilarious that their emergency 24hr service line is not in service.

Kayla A.

this company sucks i called trying to get work done on my home since i had a leak that turned into my home flooding and the receptionist hung up on my several times with out even knowing the nature of my call then i called back asking to speak with the owner and she hung up on me again. to me this is not a professional business to deal with they are rude and disrespectful and dont deserve no business by and respectful person. i hope the receptionist reads this and see that she is the reason the business is going to go under cause if you cant get through on the phones how are you suppose to let them know the work or offer you are asking about. thank you for reading this and i hope they get a better person to answer their phones so they can get some business before they lose to much business cause of a RUDE person!!!!!!